Manager Credit Operations at NCBA

Manage the Bank’s credit operations function within the Technology, Operation & Enterprise Projects department, in all aspects of drafting Letters of offer, disbursement of credit facilities and marking of limits while ensuring data integrity, financial performance analysis, customer query management, security vault custodianship, credible filing system of credit related documents, management of insurance policies etc. The above are key to facilitating a control driven supporting credit strategy for business growth. Financial (20%) Absolute adherence to signed off Process and Procedure Manual, T24 Manual or formally escalates any gaps noted to line Manager and IT prior to inputting any data into live system and before resolution confirmation. Ensures that there are no losses on income streams by accurately collecting facility fees, commissions and other charges as per approval as contained in the FMM. Put mechanism in place for completeness of revenue collection on all manual processes within credit operations. Product support and risk monitoring on credit operations. Ensure effective incidents reporting on lapses & closure as recommended by risk to avoid any exposure within credit operations. Internal business processes (50%) Effectively implement appropriate process mechanism in credit operations to ensure that transaction processing is handled in a timely and efficient manner and that all elements of operational risk, e.g. fraud, follow up of Audit. Consistency in adherence to and effective application of established credit administration systems (policies, processes, and tools) to achieve optimal compliance, efficiency and cost containment. Ensure the quality of credit documentation, specifically facility offer letters in line with the approved credit application, credit policies and procedures, prudential guidelines and other relevant legislation. Review that protection of assets pledged as collateral for facilities by regular update/review/renewal of pertinent insurance policies Work closely with the IT Team to ensure all manual processes within the units are enhanced or automated to improve on efficiency and turnaround time. Drive risk management process with the units and ensure it’s robust & ensure usage of RCSA tool & escalation of any issue arising with procedure reviews. Ensuring that the departmental Business Continuity /Disaster Recovery Plan (BCP/DRP) document is up to date and proper signs off done with clear process direction. Customer (15%) Track and ensure Customer Operational Issues emanating from Credit Operations Unit are resolved within the stipulated turnaround time or escalated accordingly. Sensitise the team to adhere to the department SLAs & TAT and resolution of customers’ queries & complaints promptly. Enhance smooth but professional working relationships with other departments including Customer Experience, Corporate, Retail, Credit Risk & other operational units to improve Customer relations. Identify areas of potential risk in the department that could compromise customer confidential information. Set and maintain service management processes within the departments to ensure delivery at set times as per SLAs for both internal & external customers. Learning and growth (15%) Entrench to the culture of adhering to policies and procedures across the trade operations units Identify areas of focus and strengthening of staff and recommend competency improvement through, coaching and training appropriately. Track Operational risk issues related to the management and running of the units and its related functions and submit the departmental Operational risk register as need may be. Ensure relevant documentation relating to processes and procedures are in place and reviewed regularly to adhere to the standard set by compliance and other internal and external regulatory bodies. Manage direct and indirect reports and ensure the team objectives timely set, and met through effective leadership, motivation and mentorship, with continuous coaching and feedback to direct reports. Sharing is Caring! Click on the Icons Below and Share

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