Youth Development Programs Senior Officer

Established in 1951, Amideast is an American nonprofit organization dedicated to creating hope, opportunity, and mutual understanding among people in the Middle East, North Africa, and United States through life-changing opportunities for education and cultural exchanges. Working with local, regional, and international partners, we provide programs and services that improve educational opportunity and quality, expand access to U.S. study, empower youth and women, strengthen local institutions, and develop language and professional skills for success in the global economy. Headquartered in Washington, D.C., Amideast operates offices in 11 countries in the MENA region. For more information, visit us at www.amideast.org.

Under the supervision of the English Language & Institutional Development Programs Manager and working with the other team members of youth and workforce development programs, the incumbent will be responsible for supporting the implementation of language training, professional capacity building, youth empowerment and skills related training projects. The Youth Development Programs Senior Officer also supports ongoing administrative operations of the Training & Partnerships team as related to testing, enrolments, grading, assigning students into respective classes and reporting. The Youth Development Programs Senior Officer supports project implementation, on grant or donor funded programs for youth and workforce development, by coordinating with teachers for their schedules, scope of work, compliance, communicating with clients/donors to send updates, and by conducting field visits to program sites to support line management and the EL Manager in assessing program quality, monitoring and evaluation, and providing logistical and procurement support. The Youth Development Programs Senior Officer is also responsible for the (public courses) of young learners’ summer and winter camos and will oversee the management, coordination, QA, marketing, enrollments and closing.

Responsibilities

Program Implementation (60%)

Youth and workforce development grants: Coordinate with Program instructors and trainers on required reporting, attendance, materials, and milestone documents. Perform administrative tasks such as certificate printing, service and material procurements and data collection for programs she/he is in charge of. Lead on preparing statistical and narrative reports about all program or training activities and results or programs she/he is in charge of, for the review of the SM (And regional staff as appropriate). Assist in developing budgets and proposals as requested by the SM. Participate in budget re-alignment exercises integrating developments of projects, as needed. Assist in the development and expansion of relevant language and skills development programs, based on departmental and organizational plans focusing on public courses. Prepare contract requests in coordination r for all trainers on programs under her/his responsibility. Coordinate with other departmental staff, finance and HR on trainer assignments, contracts, payments, and schedules. Conduct background checks on prospective trainers. Procure transportation for Amideast trainers to off-site programs via Amideast standard operating procedures (SOPs). Conduct periodic quality assurance (QA) visits to program sites, recommending actions to line management, if any. Schedule placement tests for students/participants and record, and document results with teachers, archives and for students.

QA, MEAL, and Reporting (20%)

Maintain accurate and up to date filing and records in compliance with program requirements. For courses, where Amideast incurs material development expenses to trainers, approve and review all developed materials with the SM and/or relevant staff, and archives them into the SharePoint and updates the library of materials/courses that re developed at Amideast. Analyze the post-training assessments and surveys and provide summaries to the Program Manager and Senior Manager for reporting. Participate in documenting progress of programs, classes, and student learning outcomes for the purposes of end-of-year organization reporting and for donor reporting. Propose new improvements to the delivery of classes, communication channels and developing new customer bases tailored for youth and workforce development programs. Contribute to the programs’ progress reporting, monitoring, and final reports in compliance with donors’ requirements.

Developing Amideast’s Offerings and Business (30%)

Follow up on calls and inquiries and respond to customer requests or deliver requests to the relevant department or position for the fee-for-service young learners' summer and winter camp programs. Ensure direct outreach emails to school administrators, teachers and parents are shared and respond to enquiries and collect interest forms. Update the database of school staff and parents for future communications and marketing efforts for the T&P department. Achieve 20 enrollments or more for each young learner program. Propose and lead on data collection to allow Amideast to launch new thematic young learner programs integrating past and existing capabilities including, but not limited to: STEM, journalism and media, entrepreneurship and innovation. Launch and monitor the performance of teachers for ‘young leaners programs in the summer and winter vacations, collect data and administer surveys and follow-up engagement activities with enrolled students. Take insights and lessons learned from program implementation, challenges, and successful customer attraction channels. Produce a recommendation report to management to enhance: 1. Addressing the changing needs of youth programs deduced from implementation successes and challenges, 2. Media, communication, and outreach channels, 3. New partnerships explored for young learner programs. Use insights to summarize recommendations for improvements. Support business development efforts of the SM through market mapping to summarize youth grants and funding opportunities suitable for Amideast. Support in concept note drafting for youth grants.

Others (General)

Communicate and coordinate frequently, accurately, and responsibly with Amideast’s office in Amman and program staff. Exhibit behavior and communications that reflect Amideast’s goals of strengthening partnerships and understanding. Follow Amideast’s standard operating procedures. Collaborate closely with other departments along with external relations to promote Amideast products and services. Perform any other Amideast work-related duties requested by the Program Manager and/or Country Director, including supporting in the task load of other departments as required.

Qualifications and Skills

Required

A minimum of a bachelor’s degree in a relevant field. A minimum of 5 years of relevant experience. Proficiency in Arabic and English. Computer literacy in MS Office. Ability to multi-task and prioritize responsibilities. Excellent oral and written communication and interpersonal skills. Must possess problem-solving skills. Cross-cultural sensitivity and customer service orientation. Able to work under pressure and meet short deadlines. Approachable and professional. Service-oriented: Actively looking for ways to help people. A self-starter, positive work attitude and a team player. Respects and exercises confidentiality. Dependable and professional.

Work Environment

The incumbent in this position will work in a professional office environment and will utilize the following equipment when working from the corporate office or remote home office (either on a full time, temporary, or hybrid basis): Computer (laptop or desktop), Printer/Photocopier/Scanner/Fax, Telephone. The position requires the availability to travel both within and outside Jordan and work flexible hours. The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee’s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation. Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse. Amideast provides covered training opportunities for its staff within its current portfolio of offered services and that it invests in the advancement of its staff’s capabilities and skills to better perform at their roles.

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