Account Management, Sales, and Customer Recovery Specialist

Responsabilités

Account Management professionals, alongside Sales and Recovery Agents, are responsible for cultivating client relationships, driving revenue growth, and mitigating financial risks. These roles require strong interpersonal skills, strategic negotiation abilities, and a keen understanding of market trends to identify opportunities for upselling, cross-selling, or debt recovery. Proficiency in CRM systems, data analysis, and compliance with regulatory standards is essential, as is the capacity to meet performance targets while maintaining high levels of customer satisfaction and operational efficiency. Experience in financial services, collections, or client-facing roles is typically preferred, with a focus on achieving measurable results through targeted account strategies and proactive engagement. Tugende The Western, Eastern, and Central regions of Uganda constitute the primary focus of this role. Are you an experienced professional seeking to join a dynamic team? The Professional Services role offers the opportunity to leverage your expertise in a collaborative environment. Responsibilities include delivering exceptional client solutions, managing project lifecycles, and ensuring client satisfaction through proactive communication and issue resolution. Candidates must possess a strong background in [industry-specific field], along with exceptional analytical, problem-solving, and interpersonal skills. Proficiency in [relevant tools/technologies] is required, and prior experience in a similar consulting or technical advisory role is highly preferred. The ideal candidate will demonstrate adaptability, strong project management capabilities, and a commitment to continuous learning. Experienced professionals in Sales & Retail, Business Operations, Customer Service, and Accounting & Finance are sought. Candidates must demonstrate expertise in their respective fields, ensuring operational excellence and customer satisfaction. Responsibilities include managing sales strategies, overseeing retail operations, handling customer inquiries, and maintaining financial records. Strong analytical skills and attention to detail are essential for driving performance and achieving organizational goals. Reporting to the Branch Executive, applications will be accepted starting August 17, 2026, with interviews conducted continuously until the position is filled. This role is based across all Eugene locations within Uganda’s Western, Eastern, and Central districts. Eugene leverages asset financing, cutting-edge technology, and a customer-focused approach to empower entrepreneurs within the informal sector, enabling them to significantly elevate their financial standing. In addition to providing affordable asset financing solutions for SMEs, the company’s core asset finance offerings encompass medical and life insurance, targeted training programs, essential safety equipment, and digital credit profiles. Through fostering economic growth among clients and establishing verifiable digital records of responsible financial behavior, Eugene is cultivating a sustainable ecosystem where MSMEs can expand and prosper over the long term. Eugene is addressing the credit disparity faced by small businesses across Africa by empowering informal entrepreneurs to acquire income-generating assets, establish a credible digital credit history, and unlock future expansion opportunities through its innovative digital platform. The platform provides a range of benefits, including discounts, smartphones, e-commerce capabilities, and flexible, on-demand credit solutions. With a portfolio of over 70,000 clients and a dedicated workforce, Eugene serves entrepreneurs across multiple branches in Uganda and Kenya. We are seeking a motivated individual to join our team in the capacity of [insert job title], responsible for overseeing critical operational functions. The ideal candidate will possess a minimum of [X years] of relevant experience, along with proficiency in [specific skills or tools], and a strong ability to analyze complex data to drive informed decision-making. Key responsibilities include managing stakeholder relationships, implementing process improvements, and ensuring compliance with industry regulations. Additionally, the role requires exceptional communication skills to collaborate effectively across departments and present insights to senior leadership. A degree in [relevant field] is preferred, and prior experience in [specific industry or sector] is highly advantageous. As an Account Management Agent, you will be responsible for maintaining and enhancing client relationships, ensuring their needs are met and expectations are exceeded. Your primary duties include managing client accounts, addressing inquiries, resolving issues, and providing timely updates on account statuses. Additionally, you will collaborate with internal teams to streamline processes, identify opportunities for account growth, and contribute to client retention strategies. Strong communication skills, a proactive approach, and a keen attention to detail are essential for success in this role. The ideal candidate will consistently demonstrate and uphold Eugene’s Core Values, which include Integrity, Empathy, a Solutions-Oriented mindset, Teamwork, and a Commitment to Continuous Growth. Oversee and execute core duties encompassing [specific responsibilities, e.g., financial reporting, project management, or team leadership], ensuring adherence to organizational standards and objectives. Collaborate with cross-functional departments to streamline workflows and enhance operational efficiency through data-driven insights and strategic initiatives. Monitor performance metrics regularly to identify trends, address inefficiencies, and recommend corrective actions to sustain growth. Maintain compliance with industry regulations, internal policies, and best practices while fostering a culture of accountability and continuous improvement. Serve as a liaison between stakeholders and senior leadership to align project goals with broader business strategies and deliver measurable outcomes.

Formation / Diplômes

• Evaluating and acquiring customers entails verifying eligibility, confirming submitted information and documentation, performing necessary checks, and facilitating customer acquisition in strict adherence to Eugene’s established credit criteria and internal policies.
• Loan Management: Oversee the entire loan lifecycle by tracking repayment schedules, proactively

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