Senior IT Telecommunications Engineer (Onsite – Zambia)

We invite you to submit your application through our designated online portal, accessible via the provided job link. We are in search of an experienced and adaptable Telecom IT Engineer with a proven background in telecom environments, with a focus on BSS, CS, and WAS domains. This position necessitates practical expertise in maintaining telecom platforms, overseeing service availability, resolving system and integration challenges, and guaranteeing the seamless functioning of essential telecom services. Furthermore, the ideal candidate should possess a comprehensive grasp of telecom architecture, service workflows, and the interconnected dependencies spanning IT and network layers. Additionally, you must demonstrate the capacity to operate efficiently during critical production incidents or system outages, coupled with a readiness to engage in on-call duty rotations, encompassing weekends and overnight hours as necessary. Key Responsibilities : Telecom Systems Operations & Support: This role encompasses the management, maintenance, and optimization of telecommunication systems to ensure seamless connectivity and operational efficiency. Responsibilities include monitoring network performance, troubleshooting technical issues, and implementing upgrades to enhance system reliability. Candidates must possess strong analytical skills, proficiency in telecommunications protocols, and experience with network infrastructure management. Additionally, the position requires the ability to collaborate with cross-functional teams to resolve complex system challenges and ensure compliance with industry standards. Oversee the daily functionality of telecom platforms within Business Support Systems (BSS), Customer Support (CS), and Value-Added Services (WAS) environments. Maintain optimal uptime, reliability, and efficiency for telecom applications and services. Conduct comprehensive system health evaluations, continuous monitoring, and proactive identification of potential issues. Provide operational support for production environments while maintaining compliance with service level agreements (SLAs) and key performance indicators (KPIs). Incident Management & Troubleshooting: Provide first and second-level assistance for telecom system-related issues spanning various domains. Investigate and resolve issues related to service degradation, call and session failures, as well as platform-level incidents. Conduct thorough root cause analysis (RCA) to identify underlying issues, followed by the development and execution of corrective and preventive actions. Collaborate with suppliers, networking professionals, and application specialists to address and resolve issues. System Integration and Interface Management: You will be responsible for overseeing the seamless integration of various systems and managing interfaces to ensure optimal functionality and interoperability. Your role will involve coordinating with multiple stakeholders to define integration requirements, validate system compatibility, and troubleshoot any issues that arise. Additionally, you will be tasked with documenting integration processes, maintaining interface specifications, and ensuring compliance with relevant standards and protocols. Strong analytical skills and proficiency in system integration methodologies are essential for this position. Facilitate seamless interoperability among telecom platforms, including Home Location Register/Home Subscriber Server (HLR/HSS), Short Message Service Center (SMSC), Online Charging System (OCS), billing infrastructures, Customer Relationship Management (CRM) solutions, and provisioning frameworks. Monitor and resolve issues related to interfaces, including SOAP, REST APIs, Diameter, FTP, MQ, and other relevant protocols. Facilitate seamless transmission of data and signaling between integrated systems. Review and confirm the accuracy of configuration modifications and the implementation of interface deployments. Service Delivery and Provisioning Support involves ensuring seamless implementation and ongoing management of services to meet client requirements and organizational standards. This role requires a thorough understanding of service delivery frameworks, provisioning processes, and technical infrastructure to facilitate timely and accurate service activation. Responsibilities include monitoring service performance, troubleshooting issues, coordinating with cross-functional teams, and maintaining documentation to ensure compliance and service continuity. Strong problem-solving skills, attention to detail, and proficiency in relevant tools and systems are essential for success in this position. Facilitate the initiation, suspension, and adjustment of service workflows within telecom systems. Facilitate seamless provisioning workflows from CRM/BSS systems to corresponding network elements. Conduct thorough analyses of transaction failures and resolve discrepancies in provisioning processes. Track and oversee subscriber lifecycle events and service usage patterns. Monitoring, Performance & Optimization: Utilize monitoring tools to oversee system performance metrics, analyze traffic patterns, and assess capacity utilization rates. Analyze telecom platforms to detect inefficiencies and recommend strategic improvements to enhance performance. Assist in the development of capacity planning strategies and contribute to system scaling initiatives. Maintain the peak efficiency and reliability of real-time and batch processing systems. Configuration, Release, and Change Management: This role will oversee the implementation of configuration, release, and change management processes to ensure smooth and controlled transitions of IT services and systems. Key responsibilities include maintaining accurate configuration records, managing software and hardware releases, and facilitating seamless change implementations while minimizing risks and disruptions. The position requires strong analytical skills, attention to detail, and the ability to collaborate closely with cross-functional teams to align changes with business objectives. Proficiency in industry-standard tools and methodologies, along with a solid understanding of ITIL or similar frameworks, is essential for success in this position. Facilitate the implementation of configuration modifications, software patches, and system upgrades within telecommunications infrastructures. Contribute to change management initiatives while maintaining operational continuity and minimizing service disruptions. After each release, verify that the system operates as intended and confirm its stability in the production environment. Ensure uniformity in configuration settings across all environments. Data & Event Flow Management entails overseeing the seamless integration and coordination of data and event processes to ensure optimal performance and reliability within organizational systems. This role involves monitoring data flows, identifying inefficiencies, and implementing solutions to enhance operational efficiency. Key responsibilities include designing, maintaining, and optimizing workflows, as well as troubleshooting issues to minimize disruptions. Additionally, the position requires collaboration with cross-functional teams to align data strategies with business objectives and ensure compliance with relevant standards and regulations. Facilitate the management and processing of telecom data streams, encompassing Call Detail Records (CDRs), charging events, and signaling records. Produce, manage, and transmit telecom data with precision and accuracy. Investigate and resolve inconsistencies in data as well as gaps in records across various systems. Collaborate with analytics and billing teams to verify and maintain the accuracy and consistency of data. Documentation & Reporting: Maintain comprehensive technical documentation for systems, architectures, interfaces, and operational procedures to ensure accuracy, accessibility, and compliance with organizational standards. Document all incidents, perform root cause analyses (RCS), and outline preventive measures accordingly. Prepare comprehensive operational reports and system health assessments on a consistent basis. Enhance the organization’s knowledge base and establish operational best practices. Qualifications : A bachelor’s degree in Information Technology, Computer Science, Telecommunications, or a closely related discipline is required. Seeking candidates with a minimum of two years of hands-on experience in telecom IT operations or system support environments. Demonstrates extensive experience with Business Support Systems (BSS), Customer Support (CS), or Value-Added Services (WAS) platforms within telecommunications infrastructures. Proficiency in telecom architecture and service flows, encompassing the complete call/session lifecycle from initiation to termination, is required. Individuals must possess robust troubleshooting and analytical capabilities specifically tailored for intricate distributed systems environments. Skilled in operating within production support settings that demand continuous availability, including critical systems requiring 24/7 oversight. Please submit your application through the designated portal job link provided below. 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