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Ngong Hills Hotel, a luxurious cosmopolitan haven located just a heartbeat away from the vibrant and bustling Nairobi CBD along Ngong Road in Kilimani area, is a leading business and leisure hotel that has evolved into a top player in the vibrant world of local hospitality. We are currently seeking a dedicated and experienced Front Office Supervisor to join our team.
Job Type: Full Time
Qualification: BA/BSc/HND, Diploma
Job Field: Administration / Facilities
Profile Sought: Diploma or Degree in Hospitality Management or a related field.
Required Skills: Minimum of 2 years' experience in a front office supervisory role. Strong leadership, communication, and customer service skills. Proficiency in Opera PMS systems and Microsoft Office. Ability to work flexible shifts, including weekends and public holidays.
Key Responsibilities: Supervise daily front office operations and ensure exceptional guest service. Coordinate with housekeeping and other departments to ensure seamless guest experiences. Ensure compliance with hotel policies, procedures, and service standards. Monitor cash handling, billing accuracy, and daily reports. Manage guest check-ins, check-outs, reservations, and inquiries.
Method of Application:
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