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Job Description Strategic Leadership & Business Growth (20%) Formulate and implement the Agency Banking strategy in harmonization with the Bank’s business goals, digital transformation initiatives, and financial inclusion objectives. Spearhead the strategic development of the Agency Banking network to drive customer acquisition, enhance market penetration, and boost revenue generation. Enhance business performance by elevating transaction volumes, engaging agents, fostering customer adoption, and optimizing channel profitability. Evaluate market trends to uncover new opportunities and devise creative strategies that strengthen channel competitiveness and drive growth. Formulate and execute yearly business strategies, financial allocations, performance objectives, and expansion plans tailored to the Agency Banking sector. Agent Network Growth & Management (30%) Spearhead the recruitment, onboarding, accreditation, and management processes for Super Agents and Retail Agents throughout Tanzania. Develop and maintain a robust, nationwide agency network that is scalable, high-performing, and built to last. Design frameworks for agent segmentation, performance management, retention strategies, and incentive structures. Cultivate strategic alliances with pivotal agents and ecosystem partners to amplify network expansion and service accessibility. To achieve strategic geographic coverage and optimal agent distribution in alignment with business goals. Develop and maintain strong relationships with agents while fostering high levels of engagement and retention to maximize performance and long-term collaboration. Conduct comprehensive competitor analyses to inform the formulation of pricing strategies, service enhancements, product development initiatives, and customer service programs. Effectively revenue management to control commission leakages. Channel Product & Services Management (10%) Responsible for directing the strategic management and expansion of Agency Banking products and services. Enhance the range of services offered by agents to encompass deposits, withdrawals, account opening, bill payments, collections, loan repayments, merchant payments, and digital financial solutions. Partner with product, technology, and business teams to develop and implement cutting-edge solutions that enhance agent and customer engagement and adoption. Drive strategic programs aimed at strengthening customer value propositions while simultaneously optimizing agent business economics. Stakeholder & Partnership Management (10%) Develop and maintain robust partnerships with regulatory authorities, industry associations, technology vendors, data aggregators, and key strategic collaborators. Work collaboratively with cross-functional business units to enhance customer acquisition strategies and expand engagement with Agency Banking services. Act as the Bank’s representative in industry forums and initiatives focused on financial inclusion and agent banking. Governance, Risk and Compliance (10%) Develop and uphold robust governance frameworks, comprehensive policies, detailed procedures, and precise operating standards specifically tailored for Agency Banking. Ensure adherence to all regulatory mandates issued by the Bank of Tanzania, including Anti-Money Laundering (AML) and Counter-Terrorism Financing (CFT) obligations, Know Your Customer (KYC) protocols, and established internal policies. Spearhead the identification, evaluation, and mitigation of operational, fraudulent, liquidity, reputational, and compliance risks across the agent network. Responsible for managing internal audits, regulatory examinations, compliance evaluations, and corrective action implementations. Robust control mechanisms must be implemented to protect the Bank, its customers, and agents from potential risks, ensuring compliance and operational integrity at all times. Operations & Service Delivery (10%) Responsible for managing agency banking operations to uphold efficiency, reliability, and outstanding service standards. Monitor liquidity levels, transaction volumes, service quality, and operational performance for agents. Enhance operational processes, systems, and service delivery standards through ongoing refinement and innovation. Facilitate prompt resolution of operational issues affecting agents while escalating critical incidents as needed. Partner with Operations and Technology teams to enhance channel reliability and elevate the overall customer experience. Training & Capacity Building (5%) Design and execute comprehensive agent training and certification initiatives to ensure optimal performance and compliance. Develop and enhance agent competencies across customer service, regulatory compliance, liquidity management, sales execution, and operational efficiency. Provide ongoing guidance and mentorship to agents and field teams to foster continuous improvement and development. Foster an environment characterized by excellence, unwavering customer dedication, and strict adherence to regulatory standards throughout the entire network. Reporting & Analytics (5%) Utilize data analytics and business intelligence tools to evaluate and track network performance, profitability, productivity, and customer behavior. Create operational dashboards and executive-level reports designed to enhance data-driven decision-making across the organization. Monitor vital performance metrics and take decisive steps to address any deviations through appropriate corrective measures whenever required. Leverage data analytics to enhance agent productivity, boost transaction volumes, and optimize channel profitability. MINIMUM POSITION QUALIFICATION REQUIREMENTS Academic & Professional We seek a candidate with a specialized background in a specific discipline or area of expertise, holding the necessary qualifications and credentials required for the position. The ideal applicant will demonstrate proficiency in the designated field, ensuring alignment with the outlined requirements. Responsibilities include executing key tasks and contributing to the organization’s objectives through specialized knowledge and skills. This role demands attention to detail, adherence to professional standards, and the ability to fulfill the outlined duties effectively. A bachelor’s degree in Banking, Finance, Business Administration, Economics, Marketing, or an equivalent field is required for this position. RQ Professional Qualifications Business field AA Master’s Degree Business Administration Experience Total Minimum No of Years Experience Required 8 Types of qualifications include Required (RQ) and Added Advantage (AA). Apply Now Job Info Job Identification 6490 Job Category Management Posting Date 08/24/2026, 08:21 PM Apply Before 09/07/2026, 08:00 PM Degree Level Bachelor’s Degree Job Schedule Full time Locations Tanzania, United Republic of Sharing is caring! Kindly utilize the icons provided below to disseminate this information. Please submit your curriculum vitae and application through the company’s official website by following this link. Closing Date : 30th August, 2026. Stay updated with the most recent employment opportunities in Tanzania by subscribing now. Follow the link to begin.
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