Lead Culinary Operations Manager

Seeking a seasoned culinary leader to oversee kitchen operations as Executive Sous Chef, ensuring adherence to high standards of food quality, safety, and presentation while managing a dynamic team of chefs and support staff. This role demands extensive experience in fine dining or high-volume kitchens, exceptional leadership skills, and a deep understanding of menu development, cost control, and staff training. Responsibilities include collaborating with the Executive Chef to refine recipes, maintaining inventory and supply chain efficiency, and fostering a culture of innovation and excellence. The ideal candidate will possess strong organizational abilities, a commitment to mentoring junior staff, and the ability to thrive in a fast-paced, high-pressure environment. As a valued member of the Marriott team, you will play a pivotal role in delivering exceptional guest experiences while upholding the brand’s renowned standards of hospitality. Your responsibilities will include ensuring seamless operations, maintaining impeccable cleanliness, and fostering a welcoming environment for both guests and colleagues. Collaborating closely with cross-functional teams, you will address guest inquiries promptly and proactively resolve any concerns to uphold Marriott’s commitment to service excellence. Additionally, you will contribute to the hotel’s operational efficiency by adhering to established policies, procedures, and safety protocols. This role demands a customer-focused mindset, strong communication skills, and the ability to thrive in a fast-paced setting. Prior experience in the hospitality industry is preferred, though we encourage applicants from diverse backgrounds to apply. The role demands a strong background in the hospitality and tourism sectors, requiring expertise in guest services, operational management, and customer satisfaction strategies. Candidates must possess excellent communication skills, a keen understanding of industry trends, and the ability to lead diverse teams in fast-paced environments. Responsibilities include overseeing daily operations, ensuring compliance with safety and quality standards, and developing marketing initiatives to enhance guest experiences. Proficiency in relevant software, such as property management systems, and a commitment to continuous improvement are essential. Experience in budgeting, staff training, and conflict resolution is also required to maintain high service levels and operational efficiency. We seek a dynamic leader with a strong background in management, particularly within the restaurant and hospitality sectors, to oversee business operations and drive organizational success. The ideal candidate will possess extensive experience in managing teams, optimizing workflow efficiencies, and ensuring exceptional guest experiences. Responsibilities include strategic planning, staff development, financial oversight, and maintaining compliance with industry regulations. Proficiency in customer service, operational efficiency, and leadership is essential, along with a proven ability to adapt to evolving market demands. This role demands a results-driven professional capable of balancing operational excellence with team motivation and growth. JOB SUMMARY Demonstrates culinary expertise by actively participating in kitchen operations while leading and mentoring staff to elevate overall performance. Focuses on enhancing guest experiences and employee engagement while driving financial efficiency across all assigned responsibilities. Supports the oversight of kitchen operations to guarantee consistently exceptional food quality. Provides leadership and professional growth opportunities for direct reports. Ensures strict adherence to sanitation and food safety protocols. Oversees all food preparation stations—including banquets, room service, restaurants, bars/lounges, and employee cafeterias—as well as relevant support functions such as dishwashing and purchasing, where applicable. CANDIDATE PROFILE Seeking candidates with a strong academic background and relevant professional experience. A bachelor’s degree or higher in a related field is required, along with at least [X] years of hands-on experience in [specific industry or role]. Prior experience in [specific skill or responsibility] is highly desirable. Proficiency in [specific tools or technologies] is a must, and familiarity with industry standards is preferred. A minimum of a high school diploma or GED is required, along with at least six years of professional experience in culinary arts, food service, beverage management, or a closely related field.

Responsabilités

• OR A two-year associate degree from an accredited institution in Culinary Arts, Hotel and Restaurant Management, or a closely related field is required, along with at least four years of professional experience in culinary arts, food and beverage management, or a comparable discipline. The primary responsibilities of this role involve performing essential job functions centered around core operational tasks. Key duties include executing core work activities as outlined in the job description, ensuring alignment with organizational objectives, and maintaining high standards of performance. Additionally, the position requires adherence to established procedures, collaboration with cross-functional teams, and timely completion of assigned tasks. Ideal candidates will possess the necessary qualifications, relevant experience, and the ability to contribute effectively to the team’s overall success. Providing support in the management and coordination of kitchen operations at the property, ensuring efficient workflow and adherence to established standards. Directs and oversees all daily operational activities to ensure seamless and efficient functioning. Able to thoroughly grasp employee roles, enabling effective performance of duties during their absence or selection of the most suitable replacement to bridge any gaps. Offers mentorship and leadership to team members by establishing clear performance benchmarks and consistently evaluating progress to ensure alignment with organizational objectives. Leverages strong interpersonal and communication abilities to guide, motivate, and inspire teams while championing fiscally responsible and strategic business choices, upholding unwavering honesty and integrity at all times, and serving as a model of professional excellence. Fosters a collaborative environment where team members build mutual trust, respect, and cooperation. Demonstrating exemplary conduct and professionalism, this position requires the individual to exemplify the desired behaviors and attitudes to serve as a positive role model for others. Ensures that property policies are implemented with fairness and consistency across all applicable scenarios. The incumbent assesses staffing allocations to guarantee alignment with guest service standards, operational demands, and financial targets.
• Builds and nurtures transparent, cooperative partnerships with employees while fostering a culture of mutual collaboration within the team. Solicits employee feedback, maintains an “open door” policy, and analyzes employee satisfaction survey results to identify and resolve workplace concerns or issues. Oversees and organizes the workflow of culinary staff and personnel involved in meal preparation activities. Introduce innovative culinary methods and advanced kitchen tools to team members, ensuring comprehensive understanding and effective application. Establishing and consistently upholding objectives for culinary operations and related activities is essential. This role involves defining clear, measurable targets to guide kitchen functions and ensuring these goals are met through effective planning and execution. Responsibilities include aligning culinary activities with broader organizational objectives while monitoring progress to maintain high standards of efficiency, quality, and service. Regular assessments and adjustments may be required to adapt to changing demands or operational challenges.

Présentation du poste

• Establishes and enforces comprehensive guidelines and control protocols to govern purchasing and receiving operations. Sets comprehensive objectives encompassing performance benchmarks, fiscal targets, team milestones, and other key metrics to drive organizational success. Communicates the significance of safety protocols by thoroughly explaining procedure codes, ensuring all employees grasp safety regulations, and meticulously overseeing safety-related processes and procedures. Manages departmental controllable expenditures encompassing food costs, supplies, uniforms, and equipment to ensure financial efficiency and adherence to budgetary guidelines. Contributes to the development and management of budgets for designated areas of responsibility. Ensures strict adherence to and implementation of the brand’s established safety standards at all times. The role involves upholding and maintaining the highest culinary standards while ensuring all responsibilities are fulfilled with precision and excellence. This includes overseeing food preparation, adhering to strict quality control measures, and guaranteeing consistency in taste, presentation, and safety across all menu items. Additionally, the position requires meticulous attention to detail, adherence to established recipes and protocols, and a commitment to maintaining a clean, organized, and efficient kitchen environment.
• Spearheads the strategic planning and execution of menu development initiatives.
• Conducts thorough inspections of both raw and cooked food products to verify compliance with established quality standards. Determines the optimal presentation of food and designs visually appealing food displays.
• Demonstrates an acute ability to discern and select high-quality products, compelling presentations, and exceptional flavor profiles. Ensures adherence to all food handling and sanitation regulations and protocols. Ensures all food products are handled correctly and maintained at the appropriate temperature at all times.

Maintains compliance with food handling and sanitation certification standards among all employees. Ensures strict adherence to purchasing protocols, receiving procedures, and food storage guidelines to uphold operational standards. Prepares and cooks a diverse range of dishes, whether as part of daily operations or for special events and distinguished guests. Delivering outstanding customer service at every interaction is paramount, as it directly influences client satisfaction and loyalty. This role demands a proactive approach to addressing customer inquiries, resolving issues efficiently, and maintaining a positive and professional demeanor. Strong communication skills, patience, and a commitment to exceeding expectations are essential to foster trust and long-term relationships with clients. Additionally, the ability to handle high-pressure situations calmly and adapt to evolving customer needs is crucial for success in this position. Consistently delivers exceptional service experiences to enhance customer satisfaction and foster long-term loyalty. Enhances service excellence by actively engaging with individuals to clarify guest needs, offering clear guidance, constructive feedback, and personalized coaching as necessary. Oversees daily operational activities to uphold quality standards and consistently meet or exceed customer expectations. Demonstrates strong leadership in guest hospitality, delivering outstanding customer service and fostering a welcoming environment for all guests. Gathers insights from guests regarding product quality and service standards through direct engagement. Resolves guest issues and complaints promptly and professionally, ensuring a positive experience is maintained. Empowers staff to deliver outstanding customer service by clearly defining roles, responsibilities, and performance benchmarks. Develops and implements structured guidelines to ensure employees fully grasp service expectations and operational boundaries. Facilitates continuous professional development through targeted training initiatives, equipping staff with the skills to meet and exceed guest needs. Reviews comment cards, guest satisfaction metrics, and additional data sources to pinpoint opportunities for enhancement. Overseeing and executing human resource functions, this role involves supervising and administering key HR processes to ensure organizational efficiency and compliance with policies.

• Assesses team members’ developmental requirements and provides support through coaching, mentoring, or tailored guidance to enhance their knowledge and capabilities. Demonstrates a commitment to fostering an environment where employees receive fair and equitable treatment. Trains kitchen staff in essential culinary techniques and principles of high-quality food presentation to ensure consistency in dish quality and visual appeal. Administers the performance appraisal process for managers who report directly to the position holder. Collaborates closely with the Banquet Chef and Catering team to provide comprehensive training on food knowledge and menu development. Regularly evaluates employees’ service behaviors and delivers constructive feedback to both individuals and their managers to support performance improvement. Oversees the implementation of employee progressive discipline processes within assigned areas of responsibility. Ensures that disciplinary actions and associated documentation are handled in strict alignment with Standard Operating Procedures (SOPs) and Local Standard Operating Procedures (Loops), while also providing support for the Peer Review Process. Oversee additional duties as assigned to support operational efficiency and team objectives. Delivers information to executive leadership, management, colleagues, and team members through phone, written correspondence, email, or face-to-face interactions. Analyzes data and assesses outcomes to determine optimal solutions and resolve issues effectively. At Marriott International, we uphold a steadfast commitment to equal opportunity employment, embracing diversity and ensuring equitable access to professional growth. Our workplace thrives on inclusivity, where individual differences—spanning cultural heritage, professional expertise, and personal experiences—are not only acknowledged but celebrated. The collective strength of our workforce stems from this rich tapestry of backgrounds. Moreover, we maintain a strict policy against discrimination, safeguarding against bias related to disability, veteran status, or any other protected classification under relevant legislation.

---

**

[Click the Apply button below to apply, and Create my CV to build a CV tailored to this offer, professionally]