Senior Maintenance Operations Supervisor

The Maintenance Supervisor is responsible for overseeing and managing all maintenance activities within the facility to ensure optimal performance and safety standards are met. This role requires a strong technical background in maintenance, repair, and operational systems, along with proven leadership skills to direct a team of technicians effectively. Key responsibilities include planning and scheduling maintenance tasks, conducting inspections, troubleshooting equipment issues, and ensuring compliance with regulatory and safety standards. The ideal candidate should possess excellent problem-solving abilities, strong communication skills, and the ability to prioritize tasks in a fast-paced environment. Additionally, experience in managing budgets, coordinating with external vendors, and implementing preventive maintenance programs is highly desirable. Marie Stores Uganda (MSU) is a leading non-profit organization dedicated to delivering high-quality, comprehensive, and client-centered healthcare services, with a strong emphasis on sexual and reproductive health. The organization collaborates with government agencies, local partners, and community stakeholders to expand access to essential health services, particularly for underserved populations. MSU offers a range of programs, including family planning, maternal and child health, HIV/AIDS prevention and treatment, and gender-based violence support. The ideal candidate for this role will possess a degree in a relevant health field, along with at least three years of experience in a similar capacity, and must demonstrate proficiency in both English and a local language. Key responsibilities include designing and implementing health programs, managing partnerships, conducting advocacy efforts, and ensuring adherence to ethical standards and best practices in healthcare delivery. Our organization, a nonprofit and non-governmental entity, is actively seeking a highly motivated Development Director to lead our fundraising initiatives and strengthen stakeholder relationships. The ideal candidate will possess a proven track record in securing grants, cultivating corporate sponsorships, and managing donor engagement strategies. Responsibilities include overseeing the annual fundraising campaign, developing compelling grant proposals, and fostering long-term partnerships with key stakeholders. The role requires exceptional communication skills, strategic planning abilities, and a deep commitment to our mission. A minimum of five years of relevant experience in nonprofit development, along with a bachelor’s degree in a related field, is required. Management, installation, maintenance, and repair services are provided, along with oversight of business operations and transportation and logistics management. Responsibilities include ensuring seamless coordination across these functions to support operational efficiency and service delivery. This role requires expertise in overseeing installation processes, conducting routine maintenance, and performing necessary repairs to uphold system functionality. Additionally, it demands strong business acumen to optimize operations, as well as proficiency in managing transportation and logistics to ensure timely and cost-effective delivery of goods and services. The Maintenance Supervisor role is offered on a probationary basis for an initial six-month period, based in Kampala, Uganda. This position involves managing a team of two direct reports while reporting directly to the Logistics Manager. The role does not include budget management responsibilities. ABOUT US Marie Stores Uganda (MSG), a member of MSI Reproductive Choices’ global network of 37 country programs, is committed to guaranteeing access to high-quality reproductive healthcare and empowering individuals to make informed decisions about their reproductive health. Within Uganda, our organization provides comprehensive sexual and reproductive health services through an extensive array of delivery channels. We enhance public health systems by supporting over 915 public health facilities, managing 25 mobile outreach teams, 12 health centers, and a dedicated maternity hospital. Additionally, we distribute a range of socially marketed products, including Flame and Lifeguard condoms, Back Up emergency contraception, and Well Plan daily contraceptive pills. By delivering these services, we enable women and families to determine the timing and circumstances of childbearing, thereby fostering opportunities for personal growth and contributing to the development of healthier, more prosperous communities. THE ROLE

Localisation

• This position is based in [Location]. The role reports directly to [Reporting Manager’s Title]. A probationary period of [Duration] applies to this role.

Responsabilités

• Oversee and execute core duties encompassing strategic planning, operational management, and cross-functional collaboration to drive organizational objectives. Develop and implement policies, procedures, and performance metrics to enhance efficiency and productivity. Lead project initiatives from inception to completion, ensuring adherence to timelines, budgets, and quality standards. Monitor team performance, provide constructive feedback, and facilitate professional development opportunities to foster a high-performing workforce. Serve as a liaison between senior leadership and departmental teams to align goals, resolve challenges, and promote transparency. Analyze market trends, competitive landscapes, and internal data to inform decision-making and strategic direction. Ensure compliance with industry regulations, legal requirements, and ethical standards to mitigate risks and uphold organizational integrity. Foster a culture of innovation, accountability, and continuous improvement through effective communication and stakeholder engagement. This position encompasses critical areas of responsibility, which include the following duties and obligations: Develop and implement a comprehensive fleet maintenance strategy and governance framework to ensure optimal operational efficiency and compliance with regulatory standards. Establish clear policies, procedures, and performance metrics to oversee fleet operations, mitigate risks, and drive continuous improvement. Collaborate with cross-functional teams to align maintenance initiatives with organizational objectives and industry best practices. Monitor fleet performance metrics, analyze trends, and recommend data-driven solutions to enhance reliability, reduce downtime, and extend vehicle lifespan. Ensure adherence to safety protocols, environmental regulations, and cost-effective maintenance practices. Planning and executing preventive maintenance activities constitute a key responsibility, ensuring optimal system performance and minimizing unexpected downtime through systematic inspections, adjustments, and servicing. Corrective maintenance operations encompass the prompt identification and resolution of equipment malfunctions or failures to restore optimal functionality. This role involves diagnosing issues, performing necessary repairs, and ensuring minimal downtime through efficient troubleshooting and technical interventions. Responsibilities include inspecting systems, replacing faulty components, conducting tests to validate repairs, and documenting maintenance activities for future reference. Strong problem-solving skills and hands-on technical expertise are essential to address unexpected breakdowns effectively. Budget management and cost control responsibilities involve overseeing financial resources, monitoring expenditures, and ensuring alignment with allocated budgets to maintain financial health and operational efficiency. This role requires meticulous attention to detail in tracking expenses, analyzing variances, and implementing corrective actions as needed. Proficiency in financial software and reporting tools is essential to generate accurate insights and support data-driven decision-making. Strong analytical skills and the ability to interpret financial data are critical for identifying trends, forecasting future needs, and optimizing resource allocation. Collaboration with cross-functional teams is often necessary to achieve cost-saving initiatives and align budgetary practices with organizational goals. Maintaining accountability and ensuring robust controls are essential components of this role, requiring diligent oversight and adherence to established protocols to mitigate risks and uphold organizational integrity. The position demands meticulous attention to detail in monitoring processes, verifying compliance with policies, and implementing corrective measures where necessary to safeguard assets and maintain operational efficiency. Strong analytical skills and a commitment to transparency are critical to effectively evaluate performance metrics, identify discrepancies, and enforce accountability standards across all functions. Inventory management professionals oversee the tracking, organization, and optimization of stock levels to ensure efficient operations and minimize waste. They maintain accurate records of incoming and outgoing inventory, conduct regular audits, and reconcile discrepancies to uphold data integrity. Proficiency in inventory management software and ERP systems is essential, along with strong analytical skills to forecast demand and prevent overstock or shortages. Attention to detail, problem-solving abilities, and collaboration with procurement and logistics teams are critical to maintaining seamless supply chain processes. Key Actions Tracks and evaluates key performance indicators (KPIs) to assess operational effectiveness and strategic alignment. Reports on metrics to ensure transparency and accountability in performance outcomes. Analyzes data trends to identify areas for improvement and supports data-driven decision-making processes. Collaborates with stakeholders to define relevant KPIs and align them with organizational goals. Ensures accurate and timely measurement of performance against established benchmarks. Devising, organizing, and executing comprehensive maintenance strategies, policies, and procedures for fleet and equipment management will form a core component of this role. Established policies have been implemented, ensuring adherence to regulatory requirements and achieving a strong compliance rate, as evidenced by favorable audit results. Oversee the development and administration of preventive maintenance schedules to ensure optimal equipment performance and reliability. Adherence to the established maintenance schedule is essential to minimize equipment breakdowns and ensure operational reliability. Supervise and manage the upkeep and restoration of vehicles and equipment to ensure optimal performance and reliability. Enhancing vehicle availability through minimized downtime is a critical objective, with a strong emphasis on optimizing repair turnaround times to ensure efficient fleet operations. Develop and oversee the maintenance budget, ensuring efficient allocation of resources and strict control over expenditures to maximize cost-effectiveness and operational efficiency. Analyze budget performance to identify deviations, evaluate cost per vehicle, and quantify realized cost savings. We are responsible for ensuring accountability in maintenance operations and expenditures, maintaining strict oversight of all activities and associated costs to align with organizational objectives and financial protocols. Professional Rewriting: Establishes definitive approval processes, monitors variances meticulously, and ensures full compliance with audit standards. Oversee the inventory of tools, equipment, and any available spare parts to ensure proper organization and availability. Maintaining high stock accuracy, minimizing stock-out occurrences, and optimizing inventory turnover rates are essential responsibilities. Perform additional duties as necessary to meet operational demands. The Annex outlines a comprehensive Task Matrix detailing specific duties, required qualifications, and accountability measures for each role within the project. It serves as a structured reference for aligning responsibilities with performance expectations, ensuring clarity in individual contributions and team coordination. The matrix includes detailed criteria for role-specific competencies, deliverable timelines, and evaluation metrics to facilitate consistent oversight and progress tracking. Additionally, it provides guidelines for cross-functional collaboration, resource allocation, and risk mitigation strategies to support overall project objectives. Frequency Responsibilities include overseeing project execution to ensure adherence to timelines and quality standards, coordinating cross-functional teams to align goals and resources, and implementing strategic initiatives to enhance operational efficiency. Key requirements involve a proven track record in project management or a related field, strong analytical and problem-solving capabilities, and proficiency with relevant software tools. Candidates must demonstrate excellent communication skills, both written and verbal, along with the ability to lead teams under dynamic conditions. Additionally, experience in budget oversight and a commitment to continuous process improvement are essential for success in this role. – Conduct thorough evaluations of vehicle availability and maintenance statuses. – Assess repair requests to determine compliance with service level agreements and secure the necessary approvals. – Track workshop productivity metrics and oversee the management of work orders. – Investigate breakdown incidents and promptly implement corrective measures. – Validate AMIS maintenance records to confirm their completeness and accuracy. Weekly Monitor preventive maintenance compliance through systematic oversight and assessment. Evaluate fleet downtime and operational availability by assessing mechanical condition and performance metrics. Examine pending maintenance tasks and their associated resolution timelines to ensure timely completion. Facilitate safety inspections and lead team meetings to reinforce compliance and operational standards. Analyze repair and maintenance expenditures, identifying cost variances and escalating notable deviations to the supervisor for review. Monthly – Evaluate fleet uptime and performance trends through detailed reporting and data analytics, generating actionable insights and recommendations to support management’s decision-making process. – Track maintenance expenditures against allocated budgets. – Investigate recurring repairs and identify their underlying root causes. Analyze repair and maintenance trends and associated costs to identify patterns and opportunities for optimization. Perform thorough inventory checks and evaluate vendor performance to ensure efficiency and cost-effectiveness. Prepare and deliver comprehensive fleet repair and maintenance performance reports, including detailed spend analyzes, to the supervisor for review and decision-making. Qualifications, Experience, Skills, and Attitudes: Applicants must possess the necessary qualifications, demonstrate relevant experience, exhibit proficiency in key skills, and maintain a professional attitude to thrive in this role. A strong educational background in a related discipline is required, supplemented by a minimum of [X] years of hands-on experience in a comparable position. Proficiency in [specific tools, software, or methodologies] is essential, along with exceptional problem-solving abilities and effective communication skills. The ideal candidate will exhibit a proactive mindset, adaptability to evolving challenges, and a commitment to continuous learning and collaboration within a dynamic team environment. A Bachelor’s Degree (Honors) in Mechanical Engineering or a comparable qualification from an accredited institution is required. Requires a minimum of three years of hands-on experience in fleet maintenance or a closely related discipline. Qualifications include holding active membership in a reputable professional engineering organization. Demonstrates exceptional leadership capabilities, clear and persuasive communication, and a proactive approach to resolving challenges effectively.

Demonstrates exceptional proficiency in written and verbal English communication A collaborative professional who demonstrates strong interpersonal abilities and effective communication skills. Team members are expected to embody the MSI (Mission, Service, Integrity) principles, demonstrating a steadfast commitment to the organization’s core values. Professionalism, reliability, and a collaborative mindset are essential, as employees will frequently engage with colleagues, clients, and stakeholders to foster a positive and productive work environment. Upholding ethical standards and accountability in all actions is crucial, ensuring alignment with the company’s mission and long-term objectives. Adaptability, effective communication, and a proactive approach to problem-solving will be key to success in this role, as team members play a vital part in driving operational excellence and customer satisfaction. Successful performance at MSU is measured not only by the outcomes individuals deliver but also by the manner in which those results are attained. We value the methodologies individuals employ in performing their roles and the influence their work has on colleagues. All team members are encouraged and required to uphold the following standards of conduct: Model the Way I am committed to delivering high-quality results while maintaining transparency, ethical standards, accountability, and integrity in all my professional endeavors. I exemplify leadership through transparency, honesty, and accountability while fostering an environment of excellence and open communication across all levels. Motivate and unite a team by articulating a compelling, forward-looking vision, fostering a collective sense of purpose and commitment to shared objectives. I foster a collaborative vision, maintain a strategic focus, articulate a clear roadmap, and ensure client perspectives are central to our decision-making processes. I engage teams around MSI’s vision by aligning our collective ambitions, converting strategic plans into actionable objectives, and recognizing that our clients, colleagues, and collaborators are fundamental to achieving success. Consistently seek innovative ways to drive change by questioning established norms, methodologies, and routines within our organization. Explore opportunities to enhance efficiency, effectiveness, and creativity by critically evaluating current practices and proposing bold improvements. Encourage a culture of continuous evolution by fostering an environment where constructive challenge to the status quo is valued and actioned. Champion initiatives that push boundaries, challenge assumptions, and inspire breakthrough thinking to propel the team and company forward. I am driven by curiosity, actively seeking opportunities for enhancement, and enthusiastically adopting innovative solutions while drawing valuable insights from experiences. Additionally, I am committed to fostering both personal and professional growth, for myself as well as my team members. I embrace innovative thinking, foster a commitment to ongoing development, and actively seek constructive input while adapting proactively to evolving circumstances to advance MSI’s strategic goals. Empower teams by fostering an environment of collaboration and mutual support, encouraging individuals to take ownership of their roles and contribute meaningfully to shared objectives. I foster an environment at MSI where individuals are empowered to contribute meaningfully, perform at their highest capacity, and achieve their full potential, while embracing and valuing diverse perspectives and ensuring every voice is included and heard. I am committed to fostering trust, collaboration, and shared accountability, while cultivating the next generation of leaders and upholding the dignity and respect of every individual. Encourage the Heart I consistently acknowledge and appreciate the contributions of others, and I actively foster a culture of celebration to highlight collective achievements. Additionally, I am committed to strengthening the MSI community and demonstrating genuine care and support for its members. I uphold and set ambitious benchmarks while fostering an environment that encourages personal and professional excellence. I recognize and honor the contributions that align with our core principles and achievements, and I prioritize the well-being and dignity of every individual. Demonstrated experience in guiding teams and driving organizational success through strong leadership capabilities is essential for this role, as it is designated exclusively for individuals in leadership positions. Through dynamic leadership tailored to each situation, you motivate individuals and teams while establishing unambiguous direction. You actively seek and create opportunities designed to inspire and engage team members, fostering both their professional growth and skill development while simultaneously enhancing our talent pipeline and succession planning efforts. You stay abreast of the latest advancements in our industry, offering valuable strategic perspectives on our clients and business, and foster this mindset within your team. You craft and convey a compelling future vision that captivates and energizes those around you. MSI values candidates who demonstrate a commitment to innovation, excellence, and integrity in their professional endeavors. We seek individuals with a proven track record of delivering high-quality results while fostering collaborative teamwork and adaptability in dynamic environments. Applicants should possess strong problem-solving skills, exceptional communication abilities, and a passion for continuous learning. Relevant industry experience and educational qualifications are essential, along with a dedication to upholding ethical standards and contributing to a culture of mutual respect and growth.

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