Open Roles

Twyford Tile, established by Sunda International Group in Kenya, operates a state-of-the-art manufacturing facility near Umma University in Kajiado. With a total investment of 30 million dollars, the plant covers nearly 300,000 square meters, ten times the size of local factories, and began production in October 2016. We are currently seeking passionate and skilled professionals to join our team in the following roles:

Interior Designer

Job Type: Full Time Qualification: BA/BSc/HND, Diploma Location: Job Field UX, Design and Architecture

Role Purpose The Interior Designer – Retail Plaza provides professional interior design consultation to help customers confidently select, combine and visualize MICASSO products within their spaces.

The role transforms customer ideas, plans and lifestyle requirements into practical and inspiring design recommendations, helping customers move from: “I don't know what to choose” → “I can see exactly how my space will look.”

The Interior Designer will support homeowners, architects, designers, developers and project customers with product selection, tile combinations, colour coordination, space planning, mood boards and visualization. The role should ultimately create additional reasons for customers to visit MICASSO Tile Plaza and increase customer confidence, product selection and sales conversion.

Simple Ownership UNDERSTAND → DESIGN → VISUALIZE → RECOMMEND → SUPPORT SELECTION → CONVERT

Key Responsibilities

Customer Design Consultation Conduct one-on-one design consultations with showroom customers. Understand the customer's space, lifestyle, taste, project requirements and budget. Guide customers who are unsure about colours, finishes, tile combinations or overall design direction. Translate customer ideas into clear and practical interior concepts. Provide professional recommendations while respecting the customer's individual style. Support both walk-in and scheduled design consultations.

Tile & Product Selection Recommend appropriate MICASSO tiles according to the customer's space and intended application. Advise customers on: colours, finishes, textures, patterns, tile layouts, and applications. Explain how different products affect the appearance and feeling of a space. Help customers confidently narrow multiple options into a coordinated final selection. Recommend products based on both design suitability and practical application.

Product Pairing & Complete Solutions Create coordinated combinations using different MICASSO products. Recommend suitable floor and wall combinations, feature-wall products, bathroom combinations, kitchen combinations, living-area combinations, indoor/outdoor transitions, sanitaryware and complementary finishes where applicable. Encourage customers to consider the complete space rather than selecting individual tiles in isolation. Identify opportunities for cross-selling and complementary product recommendations. The objective is to move from: ONE PRODUCT → COORDINATED PRODUCTS → COMPLETE MICASSO SPACE SOLUTION.

Space Planning Review customer floor plans, measurements, photographs and reference images. Understand room proportions, circulation, lighting and intended use. Recommend suitable tile sizes, layouts and material combinations. Advise customers on how different design choices may visually affect room size, proportion and atmosphere. Assist customers in developing practical design solutions for residential and commercial spaces.

Mood Boards & Design Concepts Prepare customer mood boards and design concepts. Develop colour palettes, material combinations, tile pairings, style directions, and product selections. Translate technical design thinking into visuals customers can easily understand. Maintain reusable inspiration concepts for common customer needs and spaces.

Design Visualization Help customers visualize MICASSO products within their actual spaces. Prepare sketches, digital concepts, mood boards and basic 3D visualizations where appropriate. Use customer floor plans, photographs and measurements to demonstrate possible finished outcomes. Develop before/after or concept visuals for selected projects. Ensure visualizations are practical and based on available MICASSO products.

Lifestyle-Led Design Understand how the customer intends to use the space before recommending products. Consider requirements such as family living, entertaining, relaxation, hospitality, rental properties, luxury residential spaces, commercial spaces, high-traffic environments, children's spaces, and indoor/outdoor living. Recommendations should combine aesthetics + functionality + lifestyle.

Sales Support & Commercial Contribution Work closely with Sales Consultants during customer selection. Join consultations where customers require deeper design guidance. Help Sales Consultants resolve customer uncertainty around product selection. Recommend commercially appropriate solutions based on customer budget, available products, project requirements, design suitability, and potential order value. Support customers toward a clear final product selection. Identify opportunities to increase the customer's basket through relevant complementary products. The Interior Designer is not expected to become a salesperson, but their expertise should make it easier for the customer to confidently make a purchasing decision.

Design Consultation Programme Support the development of MICASSO Tile Plaza's professional Design Consultation Service. Conduct scheduled design-consultation sessions. Prepare before each consultation by reviewing customer information, plans and requirements. Maintain appointment schedules and consultation records. Document recommendations made to each customer. Provide recommendations to Sales Consultants for follow-up. Support special consultation days, customer workshops and design events.

Customer Follow-Up Maintain accurate records of customer consultations. Record products and concepts recommended during consultations. Share recommendations with Sales Consultants for quotation and follow-up. Where necessary, support follow-up consultations when customers require further design clarification. Track selected projects through to final product selection where possible. Document successful customer projects for portfolio development.

Showroom Inspiration & Experience Continuously identify ways to make MICASSO Tile Plaza more inspirational. Recommend room-set concepts, tile combinations, lifestyle installations, product pairings, display stories, colour stories, and seasonal design concepts.

Work with Marketing and Plaza teams to improve product presentation. Help ensure displays demonstrate how customers can actually use MICASSO products, rather than simply displaying individual tiles.

MICASSO Product Expertise Develop excellent knowledge of the MICASSO portfolio including product ranges, finishes, textures, technologies, design inspirations, applications, and available complementary products. Understand the differences between product technologies and confidently recommend appropriate products according to customer requirements.

Trend & Design Intelligence Keep up to date with interior design and architectural trends. Monitor developments in colours, materials, textures, wood-look surfaces, stone and marble looks, large-format surfaces, bathroom design, kitchen design, residential lifestyle trends. Translate relevant trends into practical MICASSO product recommendations. Share useful design insights with Marketing and Sales teams.

Content & Marketing Support Provide professional design expertise to support MICASSO marketing content. Contribute ideas for design tips, product pairing content, room inspiration, new product demonstrations, trend content, customer design guides, social media content, showroom events and workshops. Support Marketing in ensuring design-related communication is professionally credible and relevant to customers.

Project Portfolio Maintain a portfolio of completed customer concepts and projects. Document before/after concepts, mood boards, customer spaces, product combinations, visualizations, and completed installations where available. Identify strong projects that can potentially become MICASSO customer case studies or marketing content, subject to appropriate customer approval.

Qualifications & Experience Education: Bachelor's Degree or Diploma in Interior Design, Interior Architecture, Spatial Design or related discipline. Formal training in architectural/interior visualization is an advantage. Experience: 3–5 years of practical interior design experience, preferably in a customer-facing environment. Experience in residential interior design is strongly preferred. Experience working with tiles, surfaces, kitchens, bathrooms, furniture, sanitaryware, finishes or building materials is an advantage. Experience conducting direct customer design consultations. Demonstrable experience creating mood boards, product/material combinations and space concepts. Experience supporting retail or showroom customers is highly desirable.

Skills Required The candidate should be comfortable using relevant design tools such as AutoCAD, SketchUp, Adobe Photoshop / Illustrator, Canva or equivalent presentation tools, basic 3D visualization/rendering software, and Microsoft PowerPoint.

Retail Marketing Supervisor

Job Type: Full Time Qualification: BA/BSc/HND, Diploma, Professional Certificate Experience: 3 - 5 years Location: Nairobi Job Field: Marketing and Communication

Role Purpose The Retail Marketing Supervisor is responsible for the day-to-day marketing execution of MICASSO Tile Plaza, with the primary objective of increasing customer traffic, engagement, qualified leads and sales opportunities. The role owns the Plaza marketing calendar and ensures campaigns, events, partnerships, CRM activities, digital communication and customer engagement initiatives are properly planned, executed, tracked and improved. This is a hands-on execution and coordination role. The successful candidate should be able to take an agreed marketing objective and independently turn it into action without requiring constant supervision.

Key Responsibilities

Retail & Showroom Marketing Manage day-to-day marketing activities for MICASSO Tile Plaza. Develop initiatives that give customers compelling reasons to visit the showroom. Support positioning of the Plaza as a premium destination for tiles, surfaces and interior design solutions. Identify opportunities to improve customer engagement within the showroom. Coordinate in-showroom promotions, product displays and customer-facing marketing activities.

Campaign Management Plan and execute Plaza marketing campaigns from concept to completion. Translate marketing objectives into clear activities, timelines and deliverables. Coordinate campaign creatives, suppliers, Sales and Customer Service teams. Ensure campaigns have clear target audiences, calls-to-action and measurable objectives. Conduct post-campaign evaluations to determine performance and lessons. Management of tasks flow: Objective → Audience → Plan → Execution → Leads → Results → Learning.

Lead Generation & Conversion Support Ensure Plaza marketing activities generate measurable business opportunities. Develop activities that increase showroom visits, consultations and enquiries. Track leads generated from campaigns, events, digital platforms and partnerships. Work closely with Sales to ensure marketing-generated leads are followed up. Monitor customer progression through: Awareness → Showroom Visit → Consultation → Quotation → Sale → Follow-up.

Events & Customer Activations Plan and coordinate Plaza events and activations. Manage initiatives such as MICASSO Artisans Connect, designer and architect engagements, product launches, workshops, customer events, and showroom consultation activities. Coordinate invitations, suppliers, materials, guest communication and event logistics. Capture leads and evaluate results after every activation.

CRM & Database Marketing Maintain and segment the Plaza customer and professional database. Develop targeted

[Click the Apply button below to apply, and Create my CV to build a CV tailored to this offer, professionally]