Chief of Card Payment Acquisition Operations

Responsabilités

Leads the strategic direction and operational excellence of the card acquiring division, ensuring robust performance and innovation within the payment ecosystem. Oversees a team responsible for managing merchant relationships, optimizing transaction processing, and driving revenue growth through enhanced acquiring services. Requires deep expertise in payment processing, financial services, and leadership in a fast-paced environment, with a strong focus on risk management, compliance, and technological advancements. Develops and implements policies to maintain high service standards, expand market presence, and align with organizational objectives. Collaborates across departments to integrate new solutions, enhance customer experience, and achieve sustainable profitability. ABSA Bank is seeking a dynamic and results-driven individual to join our team as a [Job Title]. The ideal candidate will possess a [specific degree or certification, if applicable], along with [X] years of relevant experience in [industry/field]. Proficiency in [specific software, tools, or languages] is essential, and strong analytical, communication, and problem-solving skills are required. Responsibilities include [briefly list key duties, e.g., managing client relationships, analyzing financial data, or leading strategic initiatives]. The successful applicant will work collaboratively across departments to [mention a key goal, e.g., drive business growth or enhance operational efficiency]. We offer a competitive salary, comprehensive benefits, and opportunities for professional development in a fast-paced, innovative environment. We seek a motivated professional to join our banking team, responsible for maintaining financial records, processing transactions, and ensuring compliance with regulatory standards. The ideal candidate will possess strong analytical skills, proficiency in financial software, and a keen attention to detail. Key duties include managing customer accounts, conducting risk assessments, and providing exceptional client service. A bachelor’s degree in finance, accounting, or a related field is required, along with prior experience in banking or financial services. Familiarity with banking regulations and excellent communication abilities are essential for success in this role. Management, Business Operations, Finance, and Banking professionals oversee strategic planning, financial oversight, and operational efficiency to drive organizational success. These roles involve analyzing financial data, optimizing processes, and ensuring compliance with regulatory standards while fostering sustainable growth. Candidates typically possess strong analytical skills, a deep understanding of financial systems, and experience in leadership or financial management. Responsibilities may include budgeting, risk assessment, stakeholder communication, and implementing policies to enhance productivity and profitability. Join us in shaping Africa’s future, one impactful story at a time, as we work collaboratively to drive progress and inspire change across the continent. With a legacy spanning more than a century and a reputation as a trusted local bank with deep regional and global expertise, joining our family-owned institution presents the chance to contribute to an inspiring growth trajectory, redefine our future, and actively shape the destiny of a proudly African organization. Wherever your career stands today, we stand ready to support your growth. Shape your professional path with access to innovative guidance, cutting-edge resources, and personalized support designed to help you realize your full potential. As an ABSA professional, you embody endless possibility. Job Summary Responsible for spearheading ABSA Bank Uganda’s acquiring business, this position is tasked with fostering growth, enhancing profitability, and ensuring operational excellence across Merchant Acquiring, ATM Acquiring, and Digital Acceptance Solutions. Duties include acquiring, managing, and retaining merchant relationships, driving revenue growth in ATM acquiring, and broadening the bank’s payment acceptance ecosystem to encompass POS, e-commerce, QR payments, Soft POS, Wallet on POS, payment gateways, and ATMs. The position involves serving as a key member of our team, responsible for executing a range of critical tasks to support operational efficiency and business objectives. The ideal candidate must possess a Bachelor’s degree in a relevant field, along with a minimum of three years of professional experience in a comparable role. Strong analytical skills, proficiency in industry-standard software, and exceptional communication abilities are essential requirements. Primary responsibilities include analyzing data, preparing reports, collaborating with cross-functional teams, and ensuring adherence to company policies and procedures. The role demands a proactive approach, meticulous attention to detail, and the capacity to thrive in a dynamic work environment. Develops and executes strategies to drive business expansion and enhance organizational performance, contributing to 25% of overall responsibilities. Develop and implement an acquisition strategy that aligns with the bank’s broader goals in payments and transaction banking. Spearhead the expansion of revenues in merchant acquiring, ATM acquiring, and digital payment acceptance channels.

Leverage emerging market opportunities, untapped customer segments, and evolving payment trends to expand market share and drive growth. Achieve established financial objectives, encompassing revenue generation, profit margins, transaction throughput, and expansion of the portfolio. We oversee approximately 35% of business operations, focusing on administrative coordination and service delivery to ensure seamless workflows and client satisfaction. This involves strategic planning, resource allocation, and performance monitoring to maintain operational efficiency. Additionally, we assess market trends and implement policies to enhance productivity while adhering to industry standards and regulatory requirements. Spearhead the strategic acquisition, seamless onboarding, ongoing retention, and sustainable growth of merchant partnerships within pivotal industries. Through strategic implementation of POS systems, e-commerce platforms, QR payment solutions, Soft POS technologies, in-store wallet integrations, and payment gateway enhancements, the role will broaden the bank’s acceptance footprint across diverse transaction channels. Engage merchants proactively while maintaining an unwavering commitment to delivering exceptional customer service and support. Develop compelling value propositions and strategic pricing frameworks designed to strengthen merchant competitiveness in the marketplace.

• Develop and execute strategic initiatives to drive profitability by optimizing and expanding the existing portfolio.
• Enhance the bank’s ATM acquiring volumes and revenue streams by boosting utilization of the ATM network among both domestic and international cardholders. By strategically enhancing pricing structures, optimizing transaction routing, and cultivating robust network partnerships, you will drive improved profitability for the ATM acquiring business. Build and oversee strategic partnerships with essential external stakeholders, encompassing Card Schemes, regulatory authorities, peer financial institutions, vendors, and regional industry associations.
• You will be accountable for overseeing the P&L of the acquiring business and ensuring the achievement of revenue and profitability goals. Develop comprehensive pricing models, construct detailed business cases, and prepare strategic investment plans to facilitate the acquisition of products and services.
• Evaluate portfolio performance on an ongoing basis and introduce strategic initiatives aimed at enhancing financial returns. Oversee critical projects to guarantee adherence to agreed-upon obligations while aligning with broader business programs to achieve strategic objectives. Responding to customer inquiries constitutes 15% of responsibilities, involving addressing questions, providing support, and resolving issues through various communication channels. Customer interactions will encompass negotiations and discussions concerning commercial, technical, operational, marketing, and industry-related matters. Handle and promptly address various customer requests and inquiries to ensure satisfaction and resolution. At the board level, engage in high-stakes negotiations to finalize pricing agreements and secure contracts with key strategic customers.
• Cultivate and sustain long-term partnerships with clients to foster growth and safeguard revenue streams. Proactively cultivate a comprehensive grasp of customers’ business needs and operational requirements. We are responsible for making informed commercial decisions to effectively maintain and expand our customer base, ensuring sustained growth and profitability. People management responsibilities comprise 15% of this role, involving the oversight and development of team members to ensure optimal performance and growth. This includes conducting regular performance evaluations, providing constructive feedback, and fostering a collaborative work environment. Additionally, the position requires mentoring employees, addressing any conflicts, and aligning individual goals with organizational objectives to drive both personal and professional advancement. Responsibilities include providing ongoing coaching and coordination to staff members to guarantee the successful achievement of set objectives.
• Foster robust partnerships with the Branch network to collaboratively maximize the value derived from their associated agents. Facilitate the exchange of insights and expertise with colleagues across all functional areas of the network. Demonstrate flexibility by stepping in to support colleagues whenever operational needs arise, ensuring seamless team coverage and continuity of service.
• Collaborate with the team leader to establish annual performance objectives. Engage in ongoing personal growth by actively enrolling in development programs and training initiatives to enhance skills and knowledge. Oversee and regulate the utilization of leave requests to ensure accurate tracking and adherence to company policies. Compliance, Governance, and Control responsibilities constitute approximately 10% of the role’s overall duties, ensuring adherence to regulatory standards, internal policies, and operational frameworks while mitigating risks and promoting accountability across organizational processes. Comprehend technical and regulatory issues that impact business operations, with primary accountability for ensuring ongoing compliance and effective utilization of these matters. The role involves integrating both strategic and annual plans specific to the card business, with accountability for executing these plans to achieve tangible outcomes.
• Drive the implementation and adherence to Governance, Compliance, Risk, and Control frameworks to meet Group Standards across all Centers. Clarify expectations for staff at every level to ensure full understanding. Timely implementation and review of new regulatory or Group requirements are carried out throughout ABSA Card to maintain compliance. Performs additional duties as assigned by the Bank from time to time. The ideal candidate will possess a relevant academic qualification, having successfully completed a degree program from an accredited institution. This role requires a solid educational background in a specified field, supported by relevant certifications or specialized training where applicable. A commitment to ongoing professional development and continuous learning is essential to stay current with industry trends and best practices. A recognized university degree in Business Administration, Commerce, Finance, Economics, Marketing, Information Technology, Banking, or a closely related field is required. Postgraduate qualifications in Payments, Digital Financial Services, Financial Technology (Fintech), or Transaction Banking would be highly beneficial. Seasoned professionals with a demonstrated track record in the specified field are highly desired. While prior hands-on experience is valued, candidates with transferable skills or relevant academic training will also be carefully considered. The ideal applicant should possess a minimum of [X] years of direct experience, along with proficiency in [specific tools, methodologies, or industry knowledge]. Additionally, familiarity with [relevant processes, systems, or regulations] is advantageous.

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