Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
Cigna, a global health service company dedicated to helping the people we serve improve their health, well-being and sense of security, is recruiting for two positions within its international division. With almost 40,000 employees servicing over 80 million customer relationships worldwide, Cigna's international division, headquartered in Belgium, focuses on the needs of international clients.
Quality Audit Analyst
Job Type: Full Time
Qualification: BA/BSc/HND
Job Field: Data, Business Analysis and AI, ICT / Computer
Your Job
As a Quality Audit Analyst, you play a key role in safeguarding operational excellence across service delivery teams. You will be responsible for conducting quality audits, reviewing case accuracy, identifying process gaps, and ensuring adherence to internal procedures, regulatory guidelines, and customer commitments.
You will provide actionable feedback to team leaders and staff, support continuous improvement, and contribute to building a culture of quality, compliance, and consistency across Operations.
This role acts as a bridge between frontline teams, supervisors, and quality leaders by bringing insight, evidence-based recommendations, and root-cause analysis into daily operations.
Key Responsibilities
Quality Review & Audit Execution
Conduct routine and targeted audits across operational workstreams (e.g., Claims, Eligibility, Admin, Customer Service, Client Support).
Assess accuracy, completeness, compliance, and alignment to SOPs and regulatory requirements.
Review system entries, documentation, case handling, and communication quality.
Ensure audit scoring is objective, consistent, and aligned with the quality framework.
Insights, Feedback & Coaching Support
Provide clear, constructive audit feedback to team members and supervisors.
Highlight high-risk errors and recurring themes that require escalation.
Support team leaders in delivering quality coaching sessions.
Maintain accurate audit logs and records for reporting & governance.
Risk & Compliance Support
Identify potential compliance gaps, regulatory breaches, or quality risks.
Escalate critical findings promptly to supervisors and Quality leads.
Support adherence to audit requirements for internal control, risk management, and governance processes.
Continuous Improvement
Recommend improvements to processes, documentation, and training materials.
Assist in revising SOPs or workflows when audit trends indicate the need for change.
Identify opportunities for automation to improve process quality.
Participate in mini-projects or working groups aimed at service improvement.
Data & Reporting
Define appropriate outcome-based metrics for aligned process.
Compile quality metrics, error trends, and monthly/quarterly dashboards.
Support root-cause analysis to identify systemic issues.
Contribute to MOR input, audit summaries, and performance packs where required.
Cross-Team Collaboration
Work closely with supervisors, trainers, SMEs, transitions and QA colleagues to maintain consistent quality standards.
Support readiness for new releases, process changes, training classes or quality framework updates.
Participate in calibration sessions to ensure fairness and consistency of audit scoring.
Your Profile
Minimum 3-5 years experience in an operations or quality-related role.
Strong understanding of operational processes (claims preferred).
Good working knowledge of operational systems and tools (e.g., workflow systems, QA tools, CRM platforms, Excel).
Excellent attention to detail and accuracy.
Strong analytical capability with ability to interpret data and identify trends.
Clear communicator, capable of giving balanced and constructive feedback.
Ability to prioritise workload, manage deadlines, and work independently.
Strong problem-solving skills and process-driven mindset.
Customer-focused, with a commitment to driving quality and service improvement.
Fluent in English; additional languages are an advantage.
Demonstrates integrity, fairness, and objectivity in audit assessment.
Key Competencies
Quality Orientation – Focuses on compliance, accuracy, and error-free output.
Analytical Thinking – Uses data, patterns, and root-cause reasoning.
Attention to Detail – Diligent and precise in reviewing casework.
Collaboration – Builds constructive relationships with supervisors and staff.
Communication – Provides clear written and verbal audit feedback.
Time Management – Manages audit volumes and deadlines effectively.
Process Discipline – Follows frameworks, SOPs, and governance standards.
Continuous Improvement Mindset – Identifies improvement opportunities.
Objectivity & Fairness – Ensures unbiased audit scoring.
Customer Focus – Drives outcomes that protect customer experience.
End Date: August 20th, 2026
Agile Team Coach Senior Analyst
Job Type: Full Time
Qualification: BA/BSc/HND, Professional Certificate
Experience: 4 years
Location: Nairobi
Job Field: Data, Business Analysis and AI, ICT / Computer
Purpose of the Role
The Team Coach is responsible for enabling sustainable and predictable value delivery through Lean-Agile and Kanban ways of working. The role focuses on improving team effectiveness, optimizing flow, removing systemic impediments, fostering collaboration, and supporting continuous improvement through data-driven coaching.
The Team Coach helps teams visualize work, manage work in progress, improve flow efficiency, establish explicit working agreements, and continuously evolve their operating model while remaining aligned with Agile Release Train (ART) objectives and organizational priorities. This role creates an environment where teams can become increasingly self-managing, adaptive, and high performing.
About the Role
The Team Coach is a servant leader, facilitator, mentor, and Lean-Agile practitioner who partners closely with Product Owners, team members, stakeholders, Release Train Engineers, and other Team Coaches to improve delivery outcomes.
The Team Coach supports teams in applying Lean thinking, Kanban practices, flow-based delivery, Built-In Quality, and continuous improvement techniques. The role enables transparency, collaboration, psychological safety, and continuous learning while helping teams identify and remove constraints that limit their effectiveness.
Key Responsibilities
Agile and Team Coaching
Coach teams in Lean-Agile principles, Kanban practices, and continuous improvement.
Foster a culture of collaboration, accountability, continuous learning, and psychological safety.
Support teams in becoming increasingly self-managing and outcome focused.
Facilitate healthy conflict resolution, decision-making, and strong team dynamics.
Mentor team members and stakeholders on Agile values, principles, and flow-based ways of working.
Kanban System Management
Support teams in designing, maintaining, and evolving effective Kanban systems.
Facilitate visualization of work, workflows, dependencies, blockers, and demand.
Help teams establish and manage Work-In-Progress (WIP) limits.
Promote pull-based planning and sustainable delivery practices.
Ensure explicit workflows are defined, understood, and continuously improved.
Flow Optimization and Delivery Excellence
Identify bottlenecks, delays, waste, rework, aging work items, and systemic constraints.
Drive improvement initiatives that increase flow efficiency, throughput, predictability, and customer value.
Support teams in balancing planned and unplanned work while maintaining transparent delivery expectations.
Facilitate discussions to optimize delivery processes and improve time-to-value.
Partner with the Product Owner to support effective intake, prioritization, and replenishment of work.
Facilitation
Facilitate team events and Kanban cadences including Team Syncs, Replenishment Sessions, Planning, Retrospectives, Reviews, and Improvement Workshops.
Support participation in ART-level events including PI Planning, ART Syncs, Coach Syncs, Inspect & Adapt, and System Demos.
Metrics and Continuous Improvement
Establish transparency through meaningful team and flow metrics.
Use flow-based measures including throughput, cycle time, Work In Progress, aging work, blocked work, and delivery predictability.
Enable data-driven decision making and evidence-based improvement.
Facilitate continuous improvement experiments and evaluate outcomes.
ART and Stakeholder Alignment
Support alignment between team objectives, ART goals, and strategic priorities.
Facilitate management of dependencies, risks, and impediments impacting value delivery.
Collaborate with Product Owners, Agile Product Managers, Architects, RTEs, and stakeholders.
Escalate systemic impediments as appropriate.
Promote transparency and effective communication across teams and stakeholders.
Success in this Role
Teams consistently deliver value with improved predictability and flow.
Kanban systems are transparent, actively managed, and continuously improved.
Bottlenecks and blockers are identified and resolved quickly.
Teams demonstrate strong self-management and ownership.
Stakeholders have clear visibility into delivery progress, risks, and dependencies.
Continuous improvement becomes an embedded team capability.
ART objectives are supported through effective collaboration and alignment.
Required Qualifications, Skills & Experience
Demonstrated experience coaching Agile teams in a Lean-Agile environment.
Strong practical experience with Kanban and flow-based delivery practices.
At least 4 years of experience in Team Coach/Scrum Master role.
Experience facilitating team development and continuous improvement initiatives.
Strong understanding of Lean principles, systems thinking, and Agile delivery.
Experience visualizing work, managing WIP, and improving workflow efficiency.
Experience using delivery metrics to support continuous improvement.
Experience working within Scaled Agile Framework (SAFe) environments.
Excellent facilitation, coaching, mentoring, and conflict resolution skills.
Strong stakeholder management and communication skills.
Ability to influence without formal authority.
Strong analytical and problem-solving skills.
Ability to work effectively with cross-functional and geographically distributed teams.
Knowledge of software delivery lifecycles, technology development practices, and DevOps concepts.
Desired Qualifications
SAFe Scrum Master (SSM) / SAFe Advanced Scrum Master (SASM) / SAFe Practice Consultant (SPC) / Kanban Management Professional (KMP) / Professional Scrum with Kanban (PSK) / or equivalent Scrum or Kanban certification.
Experience supporting product, platform, operational, or service-based delivery teams.
Experience facilitating organizational change and Agile transformation initiatives.
Working knowledge of Jira, Confluence, Mural, or similar collaboration tools.
End Date: August 18th, 2026
Method of Application
Use the link(s) below to apply on company website.
Quality Audit Analyst
Agile Team Coach Senior Analyst
Build your CV for free. Download in different templates.
[Click the Apply button below to apply, and Create my CV to build a CV tailored to this offer, professionally]
Get seen by recruiters
Publish your CV on the Candidates page — the place recruiters browse directly to find profiles like yours.
See the Candidates pageYou are recruiting?
Find candidates on TAF4ALLStand out with a professional CV and a personalized cover letter generated by AI in 3 minutes.
Real offers from Canadian employers who are explicitly looking for candidates outside Canada. No agency, no fees — you apply yourself.
When tailoring your CV for Cigna, directly address how you meet Excel with a specific, verifiable achievement. Use numbers and outcomes—don’t just list duties. This shows you understand their priority and proves you can deliver.
Positioning — Your cover letter must answer one question: why YOU for THIS specific role right NOW? Avoid generic templates — one sentence on what you specifically bring beats three generic paragraphs.
Targeted application — Align your CV to this offer's exact keywords and back every claimed skill with a concrete example. A cover letter showing you understand the specific challenges of this role consistently makes the difference.
🎯 Make your application ATS-ready
ATS (Applicant Tracking Systems) are the software recruiters use to automatically filter CVs before any human reads them. Our CV builder is specifically designed to pass these filters — and it takes under 3 minutes.
Create my ATS CV →Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt, contact us Everyone has the power to make a difference. And when we’re all working towards the same shared vision, nothing is out of reach. That’s what we believe, and why our 125,000+ Associates around the worl
Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt, contact us MAWASCO was incorporated in July 2005 under the Kenya Companies Act Chapter 486 and became operational in December the same year when it signed a Service Provisional Agreement (SPA) with Tana Water Se
Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt, contact us A top tier oilfield service company with a century long track record, Baker Hughes delivers solutions that help oil and gas operators make the most of their reservoirs. Collaboration is the foundation
Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt, contact us Harley’s Limited is a company registered in 1953 that deals in the sales, marketing and distribution of healthcare products, pharmaceuticals, surgical equipment, medical equipment, ophthalmic equipmen