Portfolio Property Manager at Prudential Plc

Responsabilités

Prudential is committed to being lifelong partners in every individual’s journey and guardians of every tomorrow. This commitment shapes our actions, fostering a workplace culture that values diversity, ensures inclusion, and benefits our employees, customers, and partners alike. We empower our team members to perform at their highest potential, drive meaningful contributions to the organization, and pursue their professional aspirations. Our pledge is to transform Prudential into a workplace where collaboration, growth, and achievement thrive. Prudential Pensions Management Zambia, a subsidiary of Prudential Plc, specializes in pensions, asset management, fund administration, and innovative wealth solutions. We are currently seeking applications from qualified and experienced candidates to fill the vacant position below on a permanent and pensionable employment contract in Lusaka. Role Purpose The Property Manager oversees the professional management and performance of property assets within the Company’s investment portfolios on behalf of institutional clients. Positioned within the Investment Department, the role is dedicated solely to property assets included in the Company’s institutional client portfolios. The Property Manager’s responsibilities include ensuring properties are effectively managed, compliant with regulations, financially controlled, properly maintained, and aligned with the investment objectives and mandates of the relevant institutional clients. This position integrates property operations with asset-level financial management, tenant and stakeholder relations, risk mitigation, and investment analysis, placing paramount importance on safeguarding and augmenting the value and revenue-generating capabilities of the property portfolio. Key Responsibilities A. Property Portfolio Management Oversee the operational performance and administrative functions of properties within designated institutional investment portfolios on a daily basis. To uphold operational excellence, properties must be managed and maintained in adherence to established professional, legal, regulatory, and investment benchmarks. Track and analyze essential property performance metrics such as occupancy levels, rental income streams, lease compliance obligations, operational expenditures, outstanding arrears, maintenance needs, and other critical indicators to assess overall asset performance. Create property management plans that are in harmony with the investment strategy and objectives set for each client portfolio, and ensure their ongoing maintenance and alignment. Conduct a thorough analysis of operational factors to detect potential issues or opportunities that could impact property performance, revenue generation, or capital appreciation, and ensure such findings are communicated through the proper channels. Conduct property inspections and follow up to ensure all identified issues are resolved within the specified timeframes. Tenant and lease administration responsibilities encompass a range of critical tasks to ensure smooth property operations. This role involves overseeing lease agreements, coordinating with tenants to address maintenance requests and concerns, and ensuring compliance with lease terms and local regulations. Additionally, the position requires meticulous record-keeping of lease documents, tracking expiration dates, and facilitating renewal negotiations as needed. Strong communication skills and a proactive approach are essential to resolve tenant issues promptly and maintain positive landlord-tenant relationships. Foster and uphold professional connections with tenants as well as key stakeholders in the property management process. Monitor lease terms, track upcoming expirations, oversee renewal processes, conduct rent reviews, evaluate break clauses, and ensure compliance with all critical contractual obligations. Proactively manage lease administration, overseeing and executing key lease milestones as they arise to maintain compliance and operational efficiency. Track rental collections and overdue payments, collaborating with internal and external stakeholders to resolve outstanding balances promptly and efficiently. Facilitate tenant retention efforts, drive leasing strategies, and optimize occupancy levels as needed. Ensure that tenant-related issues are managed in strict adherence to the Company’s established policies and the specific investment mandate governing each portfolio. Financial Management and Reporting This role oversees financial planning, budgeting, and forecasting to ensure fiscal health and compliance with regulatory standards. Key responsibilities include preparing accurate financial statements, analyzing financial data, and providing strategic recommendations to enhance profitability and efficiency. The position requires proficiency in accounting software, strong analytical skills, and meticulous attention to detail. Additionally, it involves collaborating with cross-functional teams to align financial strategies with organizational goals and ensuring timely, transparent reporting to stakeholders. Develop, oversee, and maintain property-level budgets, financial forecasts, and operational expenditures to ensure fiscal efficiency and strategic alignment. Monitor and analyze actual property income and expenditures in comparison to approved budgets, identifying and investigating any significant deviations. Evaluate property-related invoices, expenditures, and service contracts to verify cost control measures and ensure optimal value for money. Track and oversee rental collections, outstanding balances, and other property-related revenue streams. Deliver precise and promptly prepared property-level financial data to the portfolio team and all associated portfolio management groups. Prepare institutional client reporting by delivering precise property performance data and insightful commentary. Uncover potential avenues to enhance net operating income and streamline operational processes. Professional Rewriting: Responsible for overseeing property maintenance and facilities management duties, ensuring buildings and infrastructure remain in optimal condition. Responsibilities include managing both scheduled and emergency maintenance initiatives for administered properties. Oversee and supervise external property managers, facilities managers, contractors, consultants, and service providers as needed. Responsibilities include overseeing the appropriate scoping, procurement, monitoring, and completion of maintenance and capital projects. Evaluate service contracts and assess contractor performance, subsequently proposing decisions on renewal, replacement, or renegotiation. Facilities must be managed and preserved in alignment with established investment strategies and mandated quality standards. Compliance, Risk, and Governance form the cornerstone of our operational framework, ensuring adherence to regulatory standards, mitigating potential threats, and upholding corporate integrity. This role demands a keen understanding of industry regulations, robust risk assessment capabilities, and the development of governance policies to safeguard organizational resilience. Responsibilities include monitoring compliance with legal and ethical guidelines, identifying and evaluating risks, and implementing strategic governance measures to align with organizational objectives. Ensure properties are administered in full compliance with all relevant legislation, regulations, contractual obligations, leases, and internal policies. Assess and mitigate a range of property-related risks encompassing health and safety, insurance coverage, security protocols, environmental impacts, operational efficiency, and regulatory compliance. Maintain accurate and up-to-date property records, ensuring all documentation and statutory certificates are properly filed and compliant with relevant regulations. Identify and escalate incidents, material risks, and potential liabilities without delay to mitigate adverse impacts. Provide assistance to the Investment Department in ensuring robust governance and control measures over property assets. Provide support in conducting due diligence, performing audits, carrying out valuations, managing insurance matters, overseeing inspections, and facilitating other asset-related evaluations. F. Provision of Investment and Asset Management Support This role involves delivering comprehensive support to investment and asset management functions, ensuring seamless operations and adherence to established protocols. Responsibilities include conducting market research, analyzing asset performance, and assisting in portfolio management activities. The position requires proficiency in financial analysis, strong attention to detail, and the ability to work under tight deadlines. Additionally, the individual will collaborate with cross-functional teams to gather and disseminate key insights, contributing to informed decision-making processes. Collaborate actively with portfolio management and growth asset teams to ensure property-level operations align with and support the overarching investment strategy. Deliver comprehensive property-level analyses to inform investment choices, conduct portfolio evaluations, determine asset valuations, and develop strategic business plans. Explore and pursue avenues for generating value, such as leasing strategies, refurbishment projects, redevelopment plans, cost-saving measures, and other initiatives aimed at enhancing asset performance. Assist in the development and execution of strategic property business plans. Offer strategic operational insights and guidance on acquisitions, disposals, and other investment-related property transactions. You will assist external valuers and other advisors by supplying precise property details and coordinating site visits as needed. G. Institutional Client Service Grasp the unique investment objectives, mandates, and reporting obligations specific to each institutional client portfolio. Verify that property management operations align with established investment strategies and fulfill client specifications. Deliver precise and up-to-date information promptly to administrators, portfolio teams, and growth assets divisions for institutional client reporting purposes. Demonstrate unwavering professionalism, accountability, and responsiveness in every aspect of managing and overseeing client assets. Safeguard the privacy and security of all clients, tenant, and property-related data. Key Stakeholders The Property Manager will collaborate extensively with stakeholders to ensure operational excellence and tenant satisfaction. This role requires coordination with property owners, tenants, maintenance teams, and external service providers to address various property needs efficiently. Strong communication and organizational skills are essential to facilitate smooth interactions and resolve issues promptly. Internal Chief Investment Officer Portfolio Managers Investment Analysts The Finance and Fund Accounting teams are responsible for managing the organization’s financial operations, ensuring accurate and timely financial reporting, and maintaining compliance with regulatory standards. These teams oversee budgeting, forecasting, and financial analysis to support strategic decision-making, as well as handle fund accounting to track and report on investment performance and fund activities. Key responsibilities include preparing financial statements, reconciling accounts, and ensuring adherence to accounting principles and policies. Strong analytical skills, attention to detail, and proficiency in financial software are required, along with a solid understanding of GAAP (Generally Accepted Accounting Principles) and relevant regulatory frameworks. Risk and Compliance Legal and Governance teams Institutional Client Relationship teams External Institutional clients, including their designated authorized representatives, where relevant, Tenants and occupiers Professional property and facilities management service providers deliver comprehensive solutions to ensure the operational efficiency and upkeep of residential, commercial, and industrial properties. These firms oversee maintenance, tenant relations, lease administration, and compliance with regulatory standards to enhance property value and tenant satisfaction. They employ skilled technicians, property managers, and support staff to address day-to-day operations, emergency repairs, and long-term strategic planning, ensuring properties remain functional, safe, and profitable. Contractors and service providers Property valuers Professional real estate agents and property consultants facilitate real estate transactions by offering expert guidance to buyers, sellers, landlords, and tenants. They assess property values, conduct market analyses, and negotiate deals to secure favorable terms for clients. Strong interpersonal skills, deep knowledge of local and national real estate regulations, and proficiency with transactional software are essential for success. Additional responsibilities include preparing and reviewing contracts, arranging property viewings, and ensuring compliance with legal and ethical standards throughout the process. Legal, technical, and other specialized consultants provide expert guidance and support across diverse professional domains. Regulators and pertinent authorities, as appropriate, will assess compliance with applicable standards and regulations. Key Performance Indicators Assessment of performance will be conducted in alignment with predetermined portfolio and property objectives, which encompass the following: We are seeking a proficient professional to oversee the collection of rental income and manage any outstanding arrears, ensuring timely payments and minimizing financial discrepancies. This role involves monitoring payment schedules, communicating with tenants regarding overdue balances, and implementing strategies to recover delinquent accounts while maintaining positive tenant relationships. Additionally, the position requires maintaining accurate records of all transactions, generating reports on payment statuses, and collaborating with legal teams when necessary to address persistent non-payment issues. Occupancy and tenant retention Delivered financial outcomes consistently conforming to approved property budgets. Responsible for managing and overseeing operational and maintenance costs to ensure efficient budget utilization and cost-effectiveness. To ensure all maintenance and capital works are executed punctually and efficiently. Adherence to all applicable statutory and contractual obligations is required. Property risk management Delivered with precision and efficiency, property reports are produced in a timely manner, ensuring a high standard of quality throughout. Approved property business plans must be executed in a timely and efficient manner. We help maintain and increase the long-term value of our assets through proactive management and strategic improvements. We are committed to delivering exceptional service standards to our internal investment teams as well as our institutional clients. Qualifications and Experience Qualifications A minimum of a bachelor’s degree, or an equivalent qualification, in Property Studies, Real Estate, Land Economy, or a closely related field is required. ZAQA Qualified Certificates Full Grade 12 Certificate A postgraduate qualification in a relevant field, such as an M.Sc. in Real Estate or an MBA with a Finance focus, along with Registered Valuation Surveyor status, would be advantageous. Experience A minimum of five to eight years of hands-on experience in property management is required. Demonstrated experience in property management, with a minimum of 2–3 years in a supervisory or managerial role, preferably within institutional or investment properties, is required. Professional Rewriting: Membership in either the Zambia Institute of Valuation Surveyors (IVs) or the Zambia Institute of Estate Agents (IEA) is required. A comprehensive understanding of Zambian property law, tenancy regulations, valuation principles, estate agency practices, and applicable legislation is essential. Core Competencies The ideal candidate must exhibit: Possesses a strategic investment perspective, recognizing that property management serves as a means to advance the investment goals and risk-return parameters of institutional clients. Commercial acumen involves effectively aligning operational needs with revenue generation, stringent cost management, and the preservation of long-term asset value. Demonstrates a strong sense of ownership and accountability by ensuring the effective performance and meticulous management of all assigned assets. Demonstrates proficiency in financial management principles, including budgeting, cash flow analysis, variance assessment, expenditure controls, and evaluation of property-level returns. Proactively cultivates and maintains strong, collaborative relationships with tenants, service providers, colleagues, and institutional stakeholders to ensure alignment and mutual success. Ensures meticulous record-keeping and proactively detects potential issues before they escalate into significant concerns. Risk mitigation: Demonstrates a strong ability to anticipate, assess, and address operational, financial, legal, and compliance risks proactively. Problem-Solving: Applies a systematic and pragmatic methodology to address and resolve property-related challenges and tenant concerns efficiently. Effectively conveys property performance metrics, potential risks, and strategic recommendations in a clear and concise manner. Demonstrates strong ethical standards and professional conduct, exercising sound judgment while prioritizing the best interests of the Company and its institutional clients. Technical Skills: Demonstrated expertise in Microsoft Office Suite, including Excel, Word, and PowerPoint, along with familiarity with property and portfolio reporting tools, complemented by exceptional report-writing capabilities. Adaptability: Demonstrates resourcefulness and flexibility, with the capacity to thrive in dynamic and evolving environments. Regulatory Proficiency: Comprehensive understanding of Zambia’s property laws, tenancy regulations, valuation standards, estate agency practices, anti-money laundering (AML), counter-financing of terrorism (CFT), and relevant regulatory frameworks. Leadership: Capable of guiding, developing, and mentoring team members to enhance their performance and professional growth. The submission deadline for all applications is strictly enforced. 21 st August 2026. Prudential maintains a commitment to equal opportunity employment. Our organization is committed to ensuring equal opportunities in employment benefits for all applicants and employees, without discrimination based on sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability, part-time or fixed-term work status, or any other characteristic protected by law. We uphold these standards not only within our internal recruitment processes but also expect the same from our third-party suppliers, considering factors such as grade, role, and location. Furthermore, we provide reasonable adjustments to accommodate individuals with specific physical or mental health needs. It is essential to promote collaboration and connectivity by utilizing the social media icons provided below to disseminate this opportunity to your network.

---

**

[Click the Apply button below to apply, and Create my CV to build a CV tailored to this offer, professionally]