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About the role: BURN is looking for Paragraph: The Agent Care Officer will deliver comprehensive support and assistance to agents or representatives, ensuring they have access to essential resources, expert guidance, and well-being initiatives. By fostering a supportive environment, this role empowers agents to perform their duties with confidence and deliver outstanding customer service. Duties and Responsibilities Daily agent network management responsibilities include conducting calls with agents to serve as a liaison for sales operations reconciliation and commercial activities. Collect and analyze performance metrics from Sales Operations, and proactively reach out to agents to gather feedback and address their support tickets. Develop and oversee each Agent’s Personal Journey Plan (PJP) in collaboration with the Territory Sales Manager (TSM), with the responsibility of determining whether to continue or terminate the action. Experienced professionals are sought to develop and coordinate trade initiatives in collaboration with agents, team leaders (TL), and trade support managers (TSM). Providing daily training and mentoring to agents through call interactions. Prospect management Quality Assurance and Talent Acquisition Specialist – Checklist The Quality Assurance and Talent Acquisition Specialist is responsible for maintaining high standards in agent performance and ensuring the recruitment of skilled professionals. Key responsibilities include evaluating agent quality through performance metrics, conducting thorough interviews, and verifying qualifications. The role requires a keen eye for detail, strong interpersonal skills, and experience in talent acquisition or quality assurance. Additionally, the position demands proficiency in relevant software tools and a deep understanding of industry standards. The ideal candidate will have a proven track record in identifying top talent and implementing effective recruitment strategies to enhance team performance. Support sales target Here’s a professional version: Revised:
Skills and Experience Proven mastery of both written and spoken English is essential. Advanced Excel data skills are essential for this role, with a strong emphasis on proficiency in Excel across all geographic regions. Candidates must demonstrate advanced capabilities in data analysis, manipulation, and visualization using Excel. The position requires expertise in leveraging Excel’s advanced features, such as pivot tables, Power Query, and complex formulas, to derive meaningful insights from large datasets. Fluency in these skills is mandatory, regardless of the country of operation. Effective communicator Efficient planner and collaborator A bachelor’s degree in business administration, international development, marketing, economics, or a related sales-focused field is required, along with a minimum of one year of professional sales experience. Maintain Ethical Standards: Demonstrate a clear understanding of ethical conduct and business practices, ensuring that both your actions and those of your colleagues reflect these principles and remain in alignment with the organization’s core values. Clear and Professional Communication: Deliver information with clarity, precision, and efficiency through both verbal and written channels, employing suitable communication tools and strategies to ensure effective engagement. Creativity and innovation are essential, as you will be tasked with conceiving and implementing novel solutions to enhance organizational efficiency and uncover fresh growth prospects. Collaborate with colleagues to establish objectives, address challenges, and reach informed decisions that strengthen organizational performance. Experienced professionals are sought to inspire and guide team members, fostering an environment where collective success aligns with organizational objectives. Assess various situations to evaluate their importance, urgency, and potential risks, then make well-informed, timely decisions that align with the organization’s best interests. Organize tasks by establishing priorities, crafting a structured work schedule, and meticulously tracking progress toward objectives while maintaining detailed records of data, information, and activities. Develop strategic initiatives to advance the organization’s objectives, establish measurable targets, design and execute actionable plans, and assess both the progress and outcomes of implemented strategies. Problem Resolution: Analyze complex situations to pinpoint root causes, collect and evaluate pertinent data, develop viable solutions, and provide actionable recommendations or implement effective resolutions. Professional female applicants are strongly encouraged to submit their applications. BURN No fees are required at any point throughout the recruitment process, including during application, interviews, meetings, processing, training, or any other stage. Sharing is caring! Utilize the icons below to distribute this opportunity.
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