GS

Call Center Assistant

GS CASH ADVANCE LIMITED
📍 LusakaCDI🗓️ 2 months ago

Job Description

Lusaka
CDI

Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

Are you a confident communicator, customer-focused and ready to grow? Join GS Cash Advance as a Call Centre Assistant and make every customer interaction count.

- KEY RESPONSIBILITIES

  • Handle customer calls and enquiries professionally.

Formation / Diplômes

  • Provide accurate information and assistance to customers.
  • Listen to customer needs and provide appropriate support.
  • Follow up on customer enquiries and requests.
  • Maintain accurate customer and call records.
  • Escalate unresolved issues to the relevant team.

QUALIFICATIONS & REQUIREMENTS

  • Grade 12 Certificate is a minimum requirement.
  • Fresh graduates are encouraged to apply.

Good verbal and written communication skills.

  • Strong customer service and interpersonal skills.
  • Computer literate and able to learn new systems quickly.
  • Fast learner, adaptable and able to work in a fast-paced environment.
  • Ability to work independently and as part of a team.
  • Good problem-solving skills and attention to detail.
  • Professional, patient and courteous when dealing with customers.
  • Willing to work flexible hours, including weekends or shifts where required.

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Career advice powered by Taf4All

Your safety comes first — read before you go

Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

  • •Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
  • •Never send a photo of your ID card, passport, or banking details before you have physically verified the employer exists.
  • •Always meet in a public place, during the day — never an isolated address, a private home, or a location you cannot verify in advance.
  • •Tell a relative or friend exactly where you are going, with whom, and at what time — and share your live location if possible.
  • •Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
  • •A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.

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