Job Description
Name of Position: Sierra Leone Loans and Compliance Officer
Localisation
Location: MiKashBoks Head Office: 20b Old Railway Line, Brookfields, Freetown Type of Employment: Full-time
Overview
ExpĂŠrience
MiKashBoks is seeking to hire an experienced individual to manage loan book management, loan operations, compliance and reporting .
This associate will play a key role in managing the loan portfolio, strengthening operational systems, and ensuring accurate internal and external reporting.
This role is for men and women with a track record of loans management and compliance who want to move into a dynamic fintech organisation.
About MiKashBoks
Founded in 2021, MiKashBoks is a fintech business that seeks to transform the financial experience of the last billion. Our award-winning app provides âbanking as a serviceâ for the informal sector â both individuals and groups â so that people at the bottom of the financial pyramid can build a financial footprint and get access to financial services.
MiKashBoks has a growing base of customers in Sierra Leone, with over 35,000 registered users. We started piloting a loans program in late 2025 and are now in a position to scale it up. The loans process is highly innovative â entirely digital, based on customersâ credit score built up by our proprietary algorithm through tracking their activity on the MiKashBoks app.
About the Role
The role will encompass, but not be limited to, the following areas:
Loan Operations & Loan Book Management
Day-to-day management of the loan portfolio (loan book), including disbursements, repayments, interest accruals, and closures
Assessing loan applications and making recommendations to management for approval / rejetion
Monitoring loan performance, arrears, delinquencies, and write-offs
Overseeing interactions with customers to support them in the application and repayment process, working closely with our telesales and customer support teams
Ensuring accurate loan records and reconciliations across systems
Supporting loan lifecycle operations from origination to repayment
Working with product and operations teams to improve loan processes and controls â Working with marketing team to shape marketing and communication of our loans program
Compliance & Risk
Ensuring compliance with Bank of Sierra Leone (BSL) regulations and other applicable financial and lending regulations
Ensuring loan operations comply with internal policies and regulatory requirements â Assisting in internal and external audits and due diligence processes
Preparing and submitting required regulatory filings and reports
Reporting
Formation / DiplĂ´mes
Develop and compile loan management information reports to support internal decision-making and for reporting to third parties
Improving financial controls, systems, and operational best practices
Compiling project, financial, and impact reports for partner organizations â Tracking and reporting on impact metrics related to savings and lending activities â Support other teams to develop best practices in reporting
About You
Successful candidates will have a demonstrated track record in loans management and compliance in Sierra Leone. International experience is an added advantage.
Core Competencies
Communication Skills: Ability to distill complex financial and operational information into clear, simple communications
Financial & Lending Acumen: Strong understanding of accounting principles, financial management, and loan operations
Attention to Detail: High standards for accuracy and quality
Action-Oriented: Proactive problem-solver who follows through on tasks â Customer Focus: Dedicated to meeting customer expectations and resolving issues efficiently
Project Management Skills: Ability to manage multiple stakeholders and priorities â Integrity & Trust: Commitment to confidentiality and ethical standards â Initiative & Problem-Solving: Ability to operate independently and continuously improve processes
Team Player: Comfortable working in a collaborative, cross-functional environment
Required Skills
Full professional proficiency in English
Previous experience in fintech, financial services, or lending operations
Strong working knowledge of Excel, QuickBooks, and Google Workspace (Sheets, Slides, Docs)
What Excites You
You have a genuine passion for helping people
You enjoy working in a small team where everyone does a bit of everything â You are comfortable with ambiguity and fast-changing environments
You are results-driven and execution-focused
You are excited to work with customers of all shapes and sizes
Reporting Line: The role will report to Bruce Martinez â Global Deployment Director .
Autres informations
MiKashBoks is an equal-opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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