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Responsabilités du poste
Le Front Office/Reservation Supervisor est chargé de superviser l'équipe de réception, de gérer les arrivées et départs des clients, de traiter les réclamations et demandes, de préparer les rapports de réception, d'assurer un excellent service client, de gérer les réservations et les paiements, de tenir à jour les dossiers de réservation et de répondre rapidement aux demandes des clients.
Qualifications requises
Diplôme ou licence en gestion hôtelière, tourisme ou domaine connexe.
Expérience
Minimum 3 ans d'expérience dans les opérations de réception ou de réservation. Une expérience préalable en supervision est préférée.
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