Information Assistant – Syria (national staff only)

About INSO

Founded in 2011, the International NGO Safety Organization (INSO) is an international NGO that supports humanitarian aid workers by establishing safety coordination platforms in insecure contexts. INSO provides registered NGOs with a range of free services, including real-time incident tracking, analytical reports, safety-related data and mapping, crisis management support, staff orientations, and training. INSO provides daily support to more than 1,500 NGOs operating in 24 of the world’s most insecure countries. INSO is registered in the Netherlands, with its headquarters located in The Hague, a city renowned for its international focus on peace and justice.

INSO Syria

The Syria program supports more than 290 NGOs to deliver vitally needed aid and assistance to an estimated 13.1 million people in need across the country. First launched as an emergency response operation in 2014, INSO Syria has grown to become a program covering all Syrian governorates, with a Country Office in Damascus. The Syria conflict is unique and complex; you will find that every day is different and there is always more to learn.

Job Summary

Reporting to the Information Manager, the Information Assistant is a user of the CHDC and the Partner’s Portal (IPP) and can facilitate partner inquiries. The IA also provides technical support for formatting reports and creating visualizations, maps, and dashboards.

Main Responsibilities

Conflict & Humanitarian Data Centre (CHDC)

Use CHDC effectively and maintain a clear understanding of its methodology and platform functionality. Aggregate information to respond to queries and provide practical data solutions.

INSO Partners Portal (IPP)

Use the IPP effectively and maintain a clear understanding of the partner registration process. Assist in monitoring and updating INSO partner registrations through the IPP and follow up on partners’ membership requests.

Reports & Visualizations Activities

Aggregate data for analysis, reporting, and presentation. Produce high-quality maps, graphs, dashboards, and other visual products, as needed, to support INSO analysis and help NGOs understand conflict dynamics. Prepare and format reports in Microsoft Publisher using raw reports provided by the Safety Adviser, ensuring accurate presentation, clear layout, and timely delivery of final outputs.

Partner Service Requests

Support the fulfilment of partner requests related to incident lists, infographics, and mailing lists, including data preparation, updates, and dissemination as required.

Technical Reference

Actively work with Program, Operations, and Training departments to understand and respond to their needs. Manage and regularly update SharePoint folders with relevant materials.

Profile Required

Essential

Minimum one year of experience in data management and visualization, in a similar humanitarian organization and context. Knowledge of Power BI and DAX, or similar BI software (such as Tableau). Knowledge and understanding of theories, concepts, and approaches relevant to management of information in crisis contexts. Fluency in the English language, both written and verbal. University degree or equivalent in Information Systems, Computer Science, Data Management, GIS, or relevant field.

Nice to Have:

Knowledge of database management using SQL. Knowledge in scripting languages such as Python or R.

Required Skills

Experience with ArcGIS and strong technical skills including creating topologically correct shapefiles and geodatabases. Prior knowledge of relevant region context or working experience in this region. Working experience with humanitarian organizations, particularly with NGOs.

Core Competencies

Analysis – identifies issues, analyses information, and contributes to practical solutions. Accuracy – pays close attention to detail and ensures reliable, high-quality work. Communication – communicates clearly and effectively with colleagues and stakeholders. Accountability – works independently, takes responsibility for actions, and delivers on commitments. Integrity – maintains confidentiality, acts ethically, and prevents conflicts of interest. Adaptability – performs effectively under pressure and in multicultural environments while respecting humanitarian principles.

Terms & Conditions

This position is based in Damascus and is only open to individuals with the right to live and work in Damascus, it is a 12-month contract with a 3-month probation period.

INSO’s Safeguarding Policy

INSO is fully committed to safe recruitment, selection and vetting of all potential new staff, trustees and volunteers. We ensure rigorous compliance with our Code of Conduct and Safeguarding Policy throughout the recruitment process. INSO is a member of the Misconduct Disclosure Scheme, and the selected candidate will be required to undergo the relevant misconduct disclosure checks as part of the final hiring steps.

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