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Team Lead Location: Kitwe /Solwezi Department: Operations Reports To: Regional Manager About WidEnergy Women’s Initiative for Delivering Clean Energy to Africa (WidEnergy) is a leading provider of off-grid solar energy solutions, delivering affordable electricity access to households and small businesses across Zambia through Solar Home Systems (SHS) and freezers enabled by Pay-As-You-Go (PAYGO) technology. Position Summary The Team Lead – Central will be responsible for recruiting, training, supervising, motivating, and supporting a network of sales agents to drive customer acquisition and product sales. The successful candidate will play a critical role in expanding access to clean energy solutions while ensuring sales targets are achieved and customer service standards are maintained. Key Responsibilities Agent Recruitment & Development Recruit, onboard, and train sales agents within assigned territories. Conduct agent assessments and support ongoing capacity building. Ensure agents are equipped with the necessary tools, resources, and product knowledge. Team Leadership & Performance Management Supervise and motivate a team of sales agents. Set and monitor daily, weekly, and monthly sales targets. Conduct field coaching and performance reviews. Develop improvement plans for underperforming agents. Sales & Business Development Drive sales performance to achieve and exceed assigned targets. Organize market activations, product demonstrations, and community campaigns. Identify new business opportunities and expansion areas. Build relationships with community leaders and strategic stakeholders. Inventory & Operational Management Manage inventory allocated to the sales team. Ensure accurate stock tracking, reconciliation, and reporting. Investigate and report stock discrepancies, fraud, or policy violations. Customer Service & Reporting Support agents in resolving customer concerns. Collect market intelligence and customer feedback. Submit regular performance and operational reports. Qualifications & Experience Diploma or Degree in Business Administration, Marketing, Sales, Management, or a related field. Minimum of 2–3 years’ experience in sales supervision, team leadership, field sales, or agent network management. Proven track record of achieving sales targets and managing teams. Strong leadership, coaching, and interpersonal skills. Excellent communication and reporting skills. Ability to work extensively in the field and travel within assigned areas. Experience in renewable energy, FMCG, microfinance, telecommunications, or related sectors will be an added advantage. Must have a motorbike licence
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