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Customer Care Manager Full Time Posted on August 7, 2026
Lilongwe, Malawi Expiry Date August 14, 2026 Company: Carbon Auto & Tyre Limited Please Share Overview Job Title: Customer Care Manager Location: Lilongwe, Malawi Job Type: Full-Time About the Role
Carbon Auto & Tyre Limited is seeking an experienced, customer-focused, and results-driven Customer Care Executive Manager to lead our customer service operations. The successful candidate will be responsible for developing and implementing customer experience strategies, managing the customer care team, and ensuring exceptional service delivery that strengthens customer loyalty and enhances the company’s reputation. Key Responsibilities Lead and manage the Customer Care Department Develop and implement customer service policies, procedures, and service standards. Monitor customer interactions and ensure timely resolution of complaints and inquiries. Analyze customer feedback and recommend initiatives to improve customer satisfaction. Train, mentor, and develop Customer Care Executives to achieve performance objectives. Collaborate with Sales, Workshop, and Operations teams to enhance customer experience. Drive customer retention and loyalty programs. Ensure compliance with company policies and customer service standards. Identify opportunities for process improvements and service excellence. Manage & record daily petty cash operations of the branch Record and post daily sales of the branch.
Bachelor's Degree in Business Administration, Marketing, Public Relations, Customer Service Management, or a related field. Minimum of 5 years' experience in customer service, with at least 2 years in a supervisory or managerial role. Strong knowledge of customer relationship management principles. Experience in the automotive industry will be an added advantage. Proficiency in Microsoft Office and customer management systems. Must have knowledge in accounting package(Tally).
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