Customer Acquisition and Loss Recovery Specialist

Experienced professionals in sales and debt recovery are sought to join our team. Candidates will engage in client outreach through phone and email to negotiate payment arrangements, resolve overdue accounts, and promote financial solutions. Strong interpersonal and persuasive communication skills are essential, along with a proven track record in sales or collections. Proficiency in CRM software and compliance with regulatory standards are required. The role demands self-motivation, resilience to rejection, and the ability to work independently in a results-driven environment. Tugende Rubaga, Male, Jinja, and Minyan are key urban centers where the role will be primarily based, with periodic travel to other designated locations as required. We seek a highly skilled individual to join our Professional Services team, where you will deliver exceptional client solutions and drive project success. The ideal candidate will possess strong analytical abilities, excellent communication skills, and a proven track record in consulting or technical advisory roles. Responsibilities include collaborating with cross-functional teams to assess client needs, developing tailored strategies, and ensuring seamless implementation of solutions. Additionally, you will provide ongoing support, troubleshoot challenges, and maintain high client satisfaction throughout engagements. A bachelor’s degree in a relevant field, such as business, computer science, or engineering, is required, along with 3–5 years of experience in a professional services environment. Certification in project management or a related discipline is a plus. Seasoned professionals in sales, retail management, and business operations are sought, with a strong emphasis on delivering exceptional customer service. Candidates should possess proven expertise in driving revenue growth, optimizing operational efficiency, and fostering lasting client relationships. Responsibilities include overseeing sales strategies, managing day-to-day retail operations, and ensuring seamless customer interactions that enhance satisfaction and loyalty. Ideal applicants will demonstrate leadership in business development, a deep understanding of market trends, and the ability to implement process improvements to support organizational goals. We are currently accepting applications for the positions of Sales and Recovery Agents. These roles report directly to the Branch Executive. The application window will open on August 3, 2026, and close on August 30, 2026. The designated duty locations are Rubaga and Male for Sales Agents, while Recovery Agents will operate in Jinja and Minyan. Eugene empowers entrepreneurs in the informal sector by leveraging asset finance, cutting-edge technology, and a client-focused approach to significantly elevate their economic prospects. Our core asset finance solutions encompass medical and life insurance, professional development, safety gear, and digital credit profiles, complemented by accessible financing options tailored for small and medium-sized enterprises. Through fostering clients’ economic advancement and establishing verifiable digital records of their reliability, we cultivate a sustainable ecosystem that enables micro, small, and medium enterprises to flourish. Eugene is addressing the credit disparity faced by small businesses in Africa by empowering informal entrepreneurs to acquire income-generating assets, establish a reliable digital credit history, and unlock future growth prospects through its innovative digital platform. The platform offers a range of benefits, including discounts, smartphones, e-commerce opportunities, and flexible credit lines. With a track record of financing over 70,000 clients and a dedicated team of hundreds of employees, Eugene operates branches across Uganda and Kenya to deliver its services. As a Sales Agent, your core responsibility will involve generating revenue and cultivating enduring client relationships. You will be tasked with actively promoting and selling our products and services to both prospective and current customers, uncovering new sales opportunities, and consistently meeting targets to contribute to our company’s expansion and success. Leading the development and implementation of strategic initiatives, you will oversee critical projects and ensure alignment with organizational objectives. Your role will involve analyzing performance data to identify trends and opportunities for improvement, then translating insights into actionable plans. Collaboration with cross-functional teams will be essential to drive execution and foster innovation. Additionally, you will be responsible for monitoring key performance indicators to assess progress and adjust strategies as needed to maintain competitiveness and achieve targets.

• Sales Drive and Strategy: Formulate and execute sales strategies to consistently achieve or surpass established sales targets, collaborating closely with the branch executive, account managers, and other branch personnel to execute initiatives that enhance demand for Eugene’s products and services. Establish and nurture client relationships by delivering clear, proactive communication and swiftly addressing inquiries to resolve issues. Cultivate strong partnerships with both new and existing clients, as well as community leaders, to gain insight into their financial needs and provide customized solutions. Demonstrate comprehensive expertise in the company’s product offerings and service capabilities, along with a thorough understanding of sales and credit procedures to effectively acquire leases for prospective customers. As a strategic role, you will be responsible for identifying and cultivating new business opportunities by leveraging networking initiatives, active participation in community events, targeted outreach to potential clients, and attendance at industry gatherings, while also conducting educational outreach to raise awareness of Eugene’s offerings within both the community and prospective clients. Market research responsibilities include monitoring market trends, competitor actions, and evolving customer preferences within the designated region, enabling strategic adjustments to sales approaches. In collaboration with the Marketing team, the role involves conducting or contributing to market research initiatives—such as benchmarks and observational studies—to enhance Eugene’s sales effectiveness and competitive positioning. Maintain precise documentation of sales activities, customer engagements, and projections through CRM software. Compile and present periodic sales reports and projections to branch executives and senior leadership as needed. Collaborate closely with the branch executive, account managers, and other team members to plan and execute initiatives designed to enhance customer demand for Eugene’s offerings. Partner with the marketing team to craft and implement tailored strategies designed to effectively engage potential clients within the community. Identify and address the branch executive’s key requirements to drive sales growth effectively. Bachelor’s degree in a relevant field such as Computer Science, Engineering, or Mathematics, along with a minimum of five years of professional experience in software development or a related discipline. Proficiency in programming languages like Java, Python, or C++ is required, as well as experience with frameworks and tools such as Spring, Django, or Docker. Strong problem-solving abilities, excellent communication skills, and the capacity to work collaboratively within a team environment are essential. Candidates should demonstrate a commitment to continuous learning and adaptability to evolving technologies. Holds an Advanced Certificate of Education (RACE) or higher qualification. Demonstrates prior experience in sales, customer service, or a closely related professional domain.

Exceptional ability to communicate clearly, negotiate effectively, and deliver compelling presentations A results-oriented professional with a demonstrated ability to consistently achieve or surpass sales objectives. A proactive individual who demonstrates initiative and maintains an optimistic, solution-oriented mindset. Demonstrates strong interpersonal skills to cultivate meaningful relationships and foster trust with clients. Proficient in utilizing Microsoft Office Suite, including MS Word and MS Excel, among other applications. Demonstrates exceptional communication abilities and strong interpersonal skills. A competitive compensation package featuring a compelling, performance-driven commission structure is offered. Interested candidates who satisfy all specified criteria are invited to submit their applications via the provided link. As a Recovery Agent, your responsibilities will include overseeing a variety of debt recovery cases, ensuring prompt and efficient collection of outstanding balances. You will collaborate closely with clients to establish mutually agreeable payment arrangements and address any discrepancies, all while complying with regulatory standards and internal company policies, and coordinating with the head office recovery team. Your contributions will play a vital role in fostering strong customer relationships while supporting Eugene’s financial objectives. The ideal candidate will embody and champion Eugene’s Core Values, including Integrity, Empathy, a Solutions-Oriented mindset, Teamwork, and a Commitment to Continuous Growth. Oversee a designated caseload, prioritizing the efficient and courteous recovery of outstanding debts to meet established timelines. Issue demand notices to clients with outstanding payments that have surpassed the due date.

Expérience

• Conduct real-time tracking and reporting on the status of all assigned assets under impoundment. Prepare and deliver consistent reports detailing the progress and current status of recovery cases. Act as a seamless intermediary between internal stakeholders and external parties—such as legal counsel or corporate recovery teams—ensuring prompt and efficient coordination of debt recovery initiatives and escalation pathways. Maintain precise and up-to-date records of all communications while addressing customer complaints or disputes with professionalism and efficiency. Monitor payment schedules to verify compliance and initiate corrective measures when discrepancies arise, strictly adhering to established guidelines. Evaluate the client’s payment patterns and provide strategic recommendations to expedite recovery efforts while adhering to established asset recovery protocols. Preferred candidates will have prior experience in debt recovery, credit control, or a comparable field. Proven ability to communicate clearly and persuasively, coupled with strong negotiation expertise, ensures effective collaboration and conflict resolution in diverse professional settings. Possesses a comprehensive understanding of pertinent debt recovery regulations and industry-recognized methodologies. Demonstrates exceptional proficiency in both written and verbal communication, coupled with a proven ability to negotiate with confidence and clarity. Demonstrates discretion and maintains composure when addressing delicate issues, ensuring interactions are conducted with the highest standards of professionalism and diplomacy. Skilled in leveraging Microsoft Office Suite or comparable productivity software with efficiency and precision. A competitive compensation package featuring an appealing, performance-driven commission structure is provided.

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