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Digital Transformation Manager Job Vacancy in Huye, Rwanda – Information Technology
CDIil y a 2 mois
Job Description
Musanze, Rwanda
CDI
Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
Position: Digital Customer Experience Manager Company: Vodacom Location: Musanze, Rwanda Experience: 5 years Education: Bachelor’s degree Employment Type: Full-time Industry: Telecommunications Department: Customer Experience Vacancies: 1 Company Overview Vodacom is a leading telecommunications company in Africa, providing a wide range of services including voice, data, and digital solutions. Our mission is to connect people, businesses, and communities, and to make a positive impact on the lives of our customers and the communities we serve. We are committed to innovation, customer satisfaction, and social responsibility. Our values include simplicity, integrity, respect, and excellence. We strive to create a work environment that is inclusive, diverse, and empowering, where our employees can grow and develop their skills. Job Overview We are seeking a highly skilled and experienced Digital Customer Experience Manager to join our team in Musanze, Rwanda. The successful candidate will be responsible for designing, implementing, and managing digital customer experience strategies that meet the needs of our customers and drive business growth. The Digital Customer Experience Manager will work closely with cross-functional teams, including marketing, sales, and product development, to ensure that our digital channels are aligned with our business objectives and provide a seamless customer experience. Visit our website to learn more about our company culture and values. Key Responsibilities Develop and implement digital customer experience strategies that meet the needs of our customers and drive business growth Work closely with cross-functional teams to ensure that our digital channels are aligned with our business objectives and provide a seamless customer experience Design and implement digital customer journey maps that identify pain points and opportunities for improvement Develop and manage digital customer experience metrics and KPIs to measure the effectiveness of our digital channels Collaborate with our product development team to ensure that our digital products and services meet the needs of our customers Required Skills Bachelor’s degree in Marketing, Business Administration, or a related field At least 5 years of experience in digital customer experience management Proven track record of success in designing and implementing digital customer experience strategies Excellent communication and project management skills Ability to work in a fast-paced environment and prioritize multiple tasks and projects Check out our latest job openings in Liberia. Education Bachelor’s degree in Marketing, Business Administration, or a related field Experience At least 5 years of experience in digital customer experience management Benefits Competitive salary and benefits package Opportunities for career growth and development Collaborative and dynamic work environment Recognition and reward for outstanding performance Training We offer comprehensive training and development programs to help our employees grow and develop their skills. Working Environment We strive to create a work environment that is inclusive, diverse, and empowering, where our employees can grow and develop their skills. Application Process
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When tailoring your application for Vodacom, address the senior-level need for 5 years of experience by citing a specific past project where you solved a similar challenge. This shows real experience, not just keywords.
Telecom — Operators prioritize candidates who speak business metrics: ARPU, churn rate, NPS. Systematically quantify the commercial or operational impact of your achievements. An existing network in the local telecom ecosystem is a real competitive advantage.
Technical leadership — Prepare an example of an architectural decision you made, with constraints (budget, timeline, team) and outcomes. African CTOs look for someone who managed real complexity, not just knows the theory.
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Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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