Senior IT Specialist – Customer Engagement (U.S. Embassy)

Responsabilités

Announcement Number: LUSAKA-2026-015 Hiring Agency: Embassy Lusaka Paragraph: Job Title: Information Technology Administrator – Customer Engagement (Open to All Qualified Candidates/All Sources) Open Period: July 30, 2026, through August 13, 2026. Format MM/DD/YYYY Vacancy Time Zone: GMT+2 Series/Grade: LE – 1832 8 A yearly remuneration package of ZMW 336,183.58 is offered for this position. Full-time employment is required, comprising a total of 40 hours per week. Promotion Potential: LE-8 Duty Location(s): 1 Vacancy in Lusaka, ZA Telework Eligible: No For More Info: Ferzio Mampwe [Click the Apply button below to apply, and Create my CV to build a CV tailored to this offer, professionally] Overview Hiring Path: The position is accessible to all members of the public. Individuals who meet the specified eligibility criteria, as outlined by the agency, are encouraged to submit their applications. The agency provides further clarification regarding qualification requirements to ensure candidates fully understand the necessary credentials and competencies. This role is available to: All qualified candidates are invited to apply for the FP-06 position at USE FM. The authorized FP salary for this grade is determined by Washington, D.C. Security Clearance Required: Conducted with Integrity: Comprehensive Background Investigation This role involves performing thorough background checks to verify the integrity and reliability of individuals. Candidates must possess a keen attention to detail and demonstrate a commitment to ethical standards. Responsibilities include verifying employment history, educational credentials, criminal records, and financial background where applicable. The position requires strict adherence to confidentiality protocols and compliance with legal regulations governing background investigations. Appointment Type Permanent Marketing Statement: The U.S. Mission is committed to fostering an inclusive work environment by ensuring equal employment opportunities and equitable treatment for all employees. Hiring decisions and workplace practices are based solely on merit and qualifications, without discrimination on the grounds of race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation. Summary: The U.S. Mission in Lusaka, Zambia is currently accepting applications from qualified candidates for the position of Information Technology (IT) Administrator – Customer Engagement within the Diplomatic Technology office. Supervisory Position: No Relocation Expenses Reimbursed: No Travel Required: Occasional Travel Business travel is a necessary component of attending required training sessions. Duties The IT Administrator serves as a key member of the Diplomatic Technology team, responsible for managing IT systems with a focus on maintaining confidentiality, integrity, and availability. This role encompasses delivering Tier 1 and Tier 2 technical support to users via diverse communication channels, performing system analysis, and overseeing configuration management, while ensuring operational efficiency across systems with post-wide impact levels. Collaboration with various teams is essential to resolve intricate technical challenges. Additionally, the position involves strengthening network security protocols, executing system audits to ensure compliance, and educating staff on best practices in information security. Engagement in Diplomatic Technology initiatives and the completion of other designated responsibilities further define this multifaceted role, underscoring a holistic approach to IT administration and support. Qualifications and Evaluations Requirements: All candidates chosen for this position must be eligible to secure and maintain the following requirements: Security Certificate; Selected candidates will undergo a thorough background check and may be required to complete a pre-employment medical examination. The chosen candidate will be required to commence employment within six weeks of receiving agency authorization and/or necessary clearances and certifications, or their application may be deemed invalid. Education Requirements: A Bachelor’s degree in Computer Science, Information Systems, Electrical Engineering, Library and Data Science/Analytics, or Audio/Visual Communications and Technology is mandatory. Evaluations: You will be assessed based on the qualifications and requirements outlined in this job posting. A pre-employment language or skills assessment may be administered to evaluate your qualifications. A complete application form along with all required supporting documents must be submitted. Your application should thoroughly address every qualification and requirement specified for the position, encompassing educational background, professional experience, language proficiency, and any essential knowledge, skills, or abilities. Failure to provide a fully completed application may result in its disqualification. Qualifications: Experience A minimum of two years of experience in computer networking operations, network management, or the utilization of computer systems is required. Language: Proficiency in English, including speaking, reading, and writing, is a mandatory requirement. Proficiency in speaking, reading, and writing Bemba and Ninja is essential for this role. Job Knowledge: Professional Rewriting: Proficiency in the following domains is essential: systems analysis and design methodologies; operational management of computing infrastructure; hardware, software, and cloud-based solutions; computer networking principles; analytical technical aspects; software application development concepts; and management consulting services. Skills And Abilities: The candidate must demonstrate fluency in office productivity suites, including Microsoft 365, Google Workspace, and OpenOffice. They should exhibit exceptional problem-solving abilities and interpersonal communication skills, enabling effective collaboration with individuals from diverse cultural backgrounds, varying language proficiencies, technical expertise levels, and hierarchical positions. Additionally, the candidate must possess advanced communication and presentation capabilities, with the ability to adapt messaging to suit different audiences. Benefits and Other Info Benefits: Agency Benefits: The U.S. Mission provides a highly competitive salary and benefits package to local employees. For applicants who are Eligible Family Members (Elms), benefit details must be reviewed with the HR Office. Compensation structures are determined by the HR Office and subsequently validated by Washington, D.C. Other Information: HIRING PREFERENCE SELECTION PROCESS: Eligible and qualified candidates will be prioritized in the following order. Providing an accurate declaration of your status within your application is critical, as any inaccuracies may lead to a determination of ineligibility for the hiring preference. HIRING PREFERENCE ORDER The position is open to Appointment Eligible Family Members (AE FMs) or U.S. citizen Eligible Family Members (USE FMs) who qualify as preference-eligible U.S. Veterans.

• AEFM / USEFM Paragraph: Individuals on Leave without Pay (LOOP) status within the Foreign Service (FS) or those holding Civil Service (CS) positions with reemployment rights are eligible.
• NOTE: Applicants who are U.S. citizens and eligible family members (USE FMs) claiming status as preference-eligible U.S. Veterans must provide documentation verifying their eligibility. This includes a copy of their most recent DD-214 form, ideally Member Copy 4, or an official letter from the Department of Veterans Affairs confirming a service-connected disability. Alternatively, other equivalent documentation or a certification may be submitted. A “certification” refers to any written statement issued by the armed forces confirming that the service member is projected to be honorably discharged or released from active duty within 120 days of the certification’s submission. The certification must be on official military branch letterhead and include (1) the service dates, including the anticipated discharge or release date, and (2) the nature of the service rendered. To receive preference consideration, applicants must submit acceptable documentation in support of their claim.
• All employees on Leave Without Pay (LOOP) and Career Service (CS) with re-employment rights to their agency or bureau are subject to this preference level. For comprehensive explanations of AEF, USE FM, EFM, Member of Household, and related terms, please refer to the3 FAM 7210 Definitions. ADDITIONAL EMPLOYMENT CONSIDERATIONS The following provisions pertain exclusively to Elms, USE FMs, and AE FMs: Employees who utilized a hiring preference to secure their position and are within the first 90 calendar days of employment are ineligible for consideration. This exception does not apply if the hiring method is designated as TEMP or if the work schedule is classified as intermittent or irregular. Candidates who have already accepted a conditional offer for a position will not receive an additional conditional offer unless they formally withdraw their application for the initial role in writing. Here is the paragraph: The subsequent criteria pertain exclusively to employees hired locally (LE staff). Employees on probationary status are ineligible for consideration. Employees who have received an Overall Summary Rating of Needs Improvement or Unsatisfactory, or whose most recent Employee Performance Report reflects an MBC score below 100 points, are ineligible to apply. We invite you to spread the word about this opportunity by utilizing the sharing icons provided below.

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