Regional Information Technology Specialist

Localisation

Reporting Line SENIOR MANAGER BRANCH SYSTEMS Location Tanzania Head Office Department DEPARTMENT OF ICT Number of openings 1 Job Purpose To ensure the seamless provision of ICT support services across designated zones and branches, this role entails maintaining the availability, reliability, security, and optimal performance of branch ICT infrastructure, end-user working tools, office machines, ATMs, POS devices, network connectivity, and associated banking systems. This position ensures prompt resolution of ICT incidents, performs preventive maintenance, manages ICT assets, coordinates with vendors, monitors service level agreements, escalates unresolved issues, and supports branch technology initiatives—all to maintain seamless branch operations and deliver high-quality service to customers. Principle Responsibilities Coordinate ICT support across all branches within designated zones, ensuring uninterrupted availability and operational readiness of branch ICT services. Serve as the primary technical liaison for branch ICT incidents and service requests across the designated zones. To guarantee the consistent availability and optimal performance of branch ICT infrastructure, end-user devices, office equipment, ATMs, POS devices, and network connectivity, you will be responsible for their proper functioning. Troubleshoot and resolve ICT incidents while coordinating escalations with Infrastructure, Network, Applications, Cybersecurity, ATM/POS teams, and external vendors as needed. Implement and oversee ICT security measures, ensuring timely software updates, antivirus maintenance, and adherence to established Bank ICT policies. Coordinate the planning, execution, and oversight of ICT equipment installation, relocation, upgrades, and commissioning for new branch openings, office moves, facility renovations, and strategic technology initiatives. Support ATM and POS operations through the coordination of maintenance, upgrades, service restoration, and vendor support initiatives. Perform routine preventive maintenance on ICT assets, operational tools, and office equipment throughout the assigned branch network.

• Responsible for ensuring precise tracking of ICT assets and managing all aspects of their lifecycle, such as deployment, transfer, replacement, and retirement. Monitor vendor performance and ensure adherence to Service Level Agreements (SLAs), promptly escalating any service delivery discrepancies to facilitate timely resolution. Deliver expert technical assistance and troubleshooting guidance to branch personnel regarding ICT systems, applications, and operational tools.

Develop and distribute periodic zonal ICT support reports that detail incident logs, service uptime metrics, maintenance schedules, asset inventory statuses, escalation records, and unresolved issues. Monitor recurring information and communications technology issues within branches, and provide recommendations for preventive measures aimed at enhancing service availability while minimizing operational disruptions. Provide assistance during branch ICT audits, ensure compliance with relevant standards, participate in inspections, and facilitate the execution of agreed-upon corrective measures. Qualifications Required A bachelor’s degree in computer systems technology or an equivalent academic discipline is required. With a minimum of two years of hands-on ICT support experience, preferably within banking or branch operations settings, you will bring valuable expertise to this role.

• ICT Service Management ITILv3 certifications. Microsoft Certifications or other relevant network certifications will be considered a significant asset to your application.

Autres informations

• Proven expertise in maintaining and troubleshooting branch ICT infrastructure, including end-user devices, office equipment, point-of-sale systems, ATMs, and local network connectivity. Seeking a candidate with a proven track record in handling incident management, conducting escalation follow-ups, coordinating with vendors, and overseeing ICT asset inventory management. Skilled in providing strong support across multiple branches within designated zones while thriving in a dynamic, team-oriented, and high-velocity work setting. Demonstrated expertise in managing vendor relationships, ensuring adherence to service level agreements (SLAs), maintaining clear and effective communication, and delivering comprehensive reports—all while operating autonomously across various branches and geographical zones. Proven expertise in branch ICT operations and support, encompassing foundational LAN/WAN infrastructure management and branch connectivity solutions. Skilled in providing technical assistance for end-user tools, office equipment, and overseeing the maintenance and troubleshooting of point-of-sale (POS) and automated teller machine (ATM) systems. Demonstrates extensive expertise in ICT service management and incident management, complemented by advanced troubleshooting capabilities, proficient technical support, effective incident resolution, and seamless escalation procedures. CRDB Commitment CRDB Bank is committed to advancing Sustainability and ESG principles and actively seeks applicants who align with this dedication. The institution fosters an inclusive work environment, strongly encouraging applications from women and individuals with disabilities. CRDB Bank emphasizes that no fees are required at any stage of the application or recruitment process, and any demands for payment should be treated as invalid, as they are inconsistent with the bank’s established procedures. Only Shortlisted Candidates will be

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