Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
D.light Uganda is hiring a Quality Excellence & Continuous Improvement Manager to drive quality improvement initiatives across d.light’s Africa business by identifying, analyzing, and eliminating product and process-related issues that impact customer experience, reliability, and operational performance. This role will lead deep-dive investigations into product failures, warranty returns, field defects, and customer complaints, working closely with Product Quality, Engineering, Service Operations, Manufacturing Partners, Suppliers, and Regional Teams to implement sustainable corrective and preventive actions. The primary objective of the role is to improve product reliability, reduce return rates, enhance customer satisfaction, and establish a culture of continuous improvement through data-driven decision-making and structured problem-solving. Key Responsibilities Lead quality excellence initiatives across products, service operations, supply chain, and partner networks. Identify systemic quality issues and drive sustainable improvement actions. Establish and monitor quality improvement roadmaps. Drive continuous improvement projects using Lean, Six Sigma, and structured problem-solving methodologies. Promote best practices and lessons learned across regions and functions. Product Failure Analysis & Root Cause Investigation Lead detailed investigations of product failures observed in the field. Analyze warranty returns, customer complaints, service center findings, and reliability data. Validate effectiveness of corrective and preventive actions. Perform deep-dive failure analysis to identify root causes and failure mechanisms. Coordinate technical reviews and corrective actions with Engineering, Product Management, Quality, Suppliers, and Manufacturing Partners. Product Reliability Improvement Monitor product reliability performance across Africa markets. Identify recurring product issues and reliability risks. Support reliability validation and verification activities. Drive initiatives to improve durability, robustness, and overall product performance. Provide technical recommendations based on field learning and failure analysis. Customer Experience Improvement Identify quality issues impacting customer satisfaction and product adoption. Work closely with Customer Experience, Service Operations, and Commercial teams to reduce customer pain points. Lead initiatives aimed at reducing repeat failures, service visits, and warranty claims. Drive improvements in customer satisfaction and overall product ownership experience. Cross-Functional Collaboration Act as the focal point for quality improvement initiatives across Africa. Coordinate with: Product Management Product Quality Teams Engineering Service Operations Supply Chain Suppliers Contract Manufacturers Ensure timely implementation and closure of improvement actions. Data Analytics & Performance Management Develop and maintain quality dashboards and performance reports. Analyze trends related to: Product Returns Warranty Claims Customer Complaints Service Center Defects Repeat Failures Product Reliability Present actionable insights and recommendations to leadership teams. Qualifications Education Bachelor’s Degree in Electronics Engineering, Electrical Engineering, Mechatronics, Mechanical Engineering, Industrial Engineering, or a related discipline. A Master’s Degree is an added advantage. Experience >5 years of experience in: Quality Engineering Reliability Engineering Product Quality Customer Quality Continuous Improvement Field Quality Experience in Consumer Electronics, Solar Products, Energy Storage Systems, Inverters, Batteries, Home Appliances, Telecommunications Equipment, or related industries. Technical Competencies Strong Understanding Of Lithium-ion and LFP Battery Technologies Battery Management Systems (BMS) Solar Home Systems Inverters and Power Electronics PCB Assemblies (PCBA) Consumer Electronics Products Product Reliability Engineering Failure Analysis Techniques Customer Quality Management Quality Tools 8D,5 Why,Fishbone Analysis,FMEA,Fault Tree Analysis,Pareto Analysis,Six Sigma,CAPA and Statistical Analysis Key Performance Indicators (KPIs) Reduction in Warranty Claims Reduction in Product Return Rate Reduction in Repeat Failure Rate Improvement in Customer Satisfaction Metrics Improvement in Product Reliability Performance CAPA Effectiveness and Closure Rate Cost of Poor Quality (COPQ) Reduction Number and Impact of Continuous Improvement Projects Delivered Benefits What We Offer Competitive Remuneration Medical Cover Pension Sharing is Caring! Click on the Icons Below and Share
[Click the Apply button below to apply, and Create my CV to build a CV tailored to this offer, professionally]
Get seen by recruiters
Publish your CV on the Candidates page — the place recruiters browse directly to find profiles like yours.
See the Candidates pageYou are recruiting?
Find candidates on TAF4ALLStand out with a professional CV and a personalized cover letter generated by AI in 3 minutes.
When tailoring your CV for d.light, ensure your leadership experience directly addresses Six Sigma. Use specific, verifiable results—like project outcomes or team impact—to demonstrate you’ve done it before, not just claimed it.
Positioning — Your cover letter must answer one question: why YOU for THIS specific role right NOW? Avoid generic templates — one sentence on what you specifically bring beats three generic paragraphs.
Measurable achievements — At this level, back every skill with a precise example and a quantified result. Prepare 2-3 strategic questions about this organization's current challenges — candidates who anticipate difficulties are consistently rated higher.
🎯 Make your application ATS-ready
ATS (Applicant Tracking Systems) are the software recruiters use to automatically filter CVs before any human reads them. Our CV builder is specifically designed to pass these filters — and it takes under 3 minutes.
Create my ATS CV →Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
💼 Expérience As an employee of our company, you will collaborate with each department to create and deploy disruptive products. Come work at a growing company that offers great benefits with opportunities to moving forward and learn alongside accomplished leaders. We’re seeking an experienced and outstanding member of
🧠 Profil recherché We seek a meticulous Quality Control Agent to ensure adherence to stringent standards and specifications across our operations. The successful candidate will conduct thorough inspections, meticulously document findings, and promptly report any deviations to management. Proficiency in quality assuran
📍 Localisation GS Group is one of the leading Construction and Engineering companies in East Africa, delivering high quality services in the construction of buildings, roads, bridges, and water infrastructure. Since 2014, GS Group has also been providing design and construction services across various infrastructure p
🎯 Responsabilités Under the direction of the Country Director Uganda, the Community Development Manager role is responsible for effectively managing the WASH project(s) in line with the objectives, budget, timeframes, and proposal(s). This role also includes enhancing beneficiary participation, managing and training s