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JOB OPPORTUNITY – CREDIT CONTROLLER Location: Lusaka, Zambia Join Our Team! Arm Secure Limited is looking for a highly motivated, results-driven, and detail-oriented Credit Controller to join our Finance team. The successful candidate will play a key role in managing and ensuring timely debt collection, maintaining accurate customer records, and supporting healthy cash flow through effective credit control practices. Key Responsibilities Manage the collection of outstanding debts and follow up on overdue accounts. Prepare daily, weekly, and monthly debt collection plans and reports. Monitor debtor balances and maintain accurate aged debtor analysis. Coordinate invoice printing, verification, dispatch, and proof of delivery. Collect customer payments, issue receipts, and reconcile customer accounts. Conduct customer visits and maintain strong client relationships. Prepare account reconciliations and resolve billing discrepancies. Administer demand letters and follow up on delinquent accounts. Maintain accurate customer records, collection activities, and complaint registers. Ensure compliance with company policies, financial controls, and ethical debt collection practices. Qualifications & Experience Diploma or Bachelor’s Degree in Accounting, Finance, Business Administration, Banking, or a related field. Minimum of 2–3 years’ experience in Credit Control, Debt Collection, Accounts Receivable, or Treasury. Strong knowledge of debt collection procedures and accounts receivable management. Proficiency in Microsoft Excel and accounting software. Excellent analytical, negotiation, communication, and customer relationship management skills. High level of integrity, professionalism, and attention to detail. Ability to work independently, meet collection targets, and perform effectively under pressure. Key Competencies Credit control and debt recovery Financial reconciliation and report writing Planning and organizational skills Time management Problem-solving and analytical thinking Customer service orientation Confidentiality and ethical conduct
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