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Africa Management Solutions Limited (AMSOL) is the fastest growing Human Resources and Management consulting firm that offers an array of HR solutions tailored to accurately address all the human resource and management needs of any organization. We are currently looking for qualified candidates to fill the following positions:
Plumbing Consultant
Job Type: Full Time | Qualification: Diploma, Vocational | Job Field: Construction and Site Engineering, Consultancy
Key Responsibilities:
Inspect and maintain water supply and drainage systems. Diagnose and repair plumbing faults, leaks, and blockages. Install new plumbing fixtures, piping, pumps, valves, and fittings. Conduct preventive maintenance to minimize plumbing failures. Respond to emergency plumbing issues within agreed response times. Advise AMSOL on plumbing improvements and water conservation measures. Prepare service reports after every assignment. Recommend materials and provide cost estimates before major repairs. Ensure all plumbing work complies with Kenyan safety regulations and building standards.
Qualifications:
Trade Test Certificate in Plumbing (Grade I, II, or III), Craft Certificate, Diploma in Plumbing, or an equivalent recognized qualification. Minimum of 2 years' practical plumbing experience. Experience working in commercial buildings, offices, factories, or institutions will be an added advantage.
IT Assistant
Job Type: Full Time | Qualification: BA/BSc/HND | Experience: 1 - 2 years | Location: Nairobi | Job Field: ICT / Computer
Key Responsibilities:
Install, configure, and maintain desktop computers, laptops, printers, scanners, and other IT equipment. Perform routine maintenance and troubleshooting of computer hardware and software. Ensure all company devices are connected, functional, and operating efficiently. Provide first-level technical support and resolve IT-related issues promptly. Install, update, and maintain operating systems and business applications. Monitor network connectivity and assist in resolving internet and network-related issues. Set up user accounts, email accounts, passwords, and system access permissions. Maintain an inventory of IT equipment, software licenses, and accessories. Diagnose and repair faulty IT equipment. Support data backup and recovery processes. Ensure antivirus software and system updates are regularly maintained. Assist with the installation and maintenance of CCTV systems, biometric devices, and other office technologies where applicable. Provide technical support during meetings, presentations, and company events. Document IT issues, resolutions, and maintenance activities. Ensure compliance with the organization's IT policies and information security procedures. Perform any other IT-related duties assigned by management.
Qualifications & Requirements:
Bachelor's degree in Information Technology, Computer Science, or a related field. Minimum of 1–2 years' experience in an IT support or related role. Basic knowledge of computer hardware, software, networking, and operating systems. Experience supporting Microsoft Windows operating systems and Microsoft Office applications. Knowledge of network troubleshooting and basic IT security practices will be an added advantage.
Key Competencies:
Strong troubleshooting and problem-solving skills. Excellent communication and interpersonal skills. Strong customer service orientation. Ability to prioritize tasks and work under minimal supervision. Strong organizational and time management skills. High level of integrity and attention to detail. Ability to work independently and collaboratively within a team. Willingness to learn new technologies and adapt to changing business needs.
Back Office Executive
Job Type: Full Time | Qualification: BA/BSc/HND | Location: Nairobi | Job Field: Customer Care, Success and Service
Key Responsibilities:
Customer Service & After-Sales Support: Build and maintain strong customer relationships through regular after-sales and after-service follow-ups. Conduct customer satisfaction follow-ups to enhance brand loyalty. Coordinate and monitor monthly model survey follow-ups. Support service campaign planning, field visit coordination, and customer camp invitations.
Service Operations & Reporting: Monitor and track daily First Call Resolution (FCR) reports from all 3S centers and field teams. Maintain and update the daily Service Register Excel tracker. Analyze service data to identify trends and recommend improvements. Generate regular service performance reports. Monitor Service on Wheels (SOW) field reports and follow up on pending actions. Review Field Feedback Reports (FFR) and other field service reports. Prepare and submit reports to Head Office through approved applications and email platforms.
Warranty, AMC & Spare Parts Coordination: Monitor warranty claims, tracking activities, and warranty reports. Track Annual Maintenance Contracts (AMC) and maintain accurate reports. Follow up on spare parts sales activities. Coordinate spare parts orders from dealers and retailers. Monitor Service on Wheels (SOW) spare parts sales follow-ups.
Data Management & Administration: Manage service-related databases and documentation. Maintain accurate service records and reports. Support effective communication between field teams, dealers, retailers, and Head Office. Perform reporting activities using company applications and email systems.
Qualifications & Requirements:
Proficiency in computer applications. Background in customer service. Strong analytical skills. Excellent communication skills.
Key Competencies:
Customer relationship management. Data analysis and reporting. Administrative and organizational skills. Strong attention to detail. Analytical and problem-solving abilities. Excellent communication and interpersonal skills. Strong time management and multitasking skills. Proficiency in Microsoft Office and digital reporting tools.
Method of Application:
Use the link(s) below to apply on company website. For Plumbing Consultant, IT Assistant, and Back Office Executive positions, click on the "Postuler" button to access the recruiter's
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