PK
Senior Information Technology Consultant
Freelanceil y a 2 mois
Job Description
Kampala
Freelance
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Senior Consultant – IN VAS Operations MTN-Uganda Telecommunications Management, Computer & IT, Business Operations, Science & Engineering Job Description Main Purpose: Responsible for overseeing the support of IN&VAS platforms within MTN Uganda (IN/Charging, Ericsson CIS, USSD/SMS vas cloud, Device management). Responsible for the creation and execution of the continuous service improvement program and performance management across these platforms. MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following position. Main Job Functions:
- Oversee the operations for several Class-A systems under IN&VAS namely: IN/Charging System, Ericsson CIS, Messaging (USSD and SMS), Device management, CRBT.
- Ensure INVAS systems operations KPI-s meet MTN business requirement – availability, reliability, customer complaint resolution
- Ensure resilience and redundancy within the IN/VAS core network architecture is working as per design and well tested
- Efficient and strong vendor management across IN/VAS platform vendors, including efficient managed service operations model
- Proactive real-time outside-in monitoring tools and process for all key revenue impacting platforms
- Manage, lead, and grow IN/VAS operations team to provide 24X7 operations and support for IN/VAS systems; this includes both internal MTN staff and vendor managed service staff/interface
- Manage, develop, and grow an efficient and functional team of application operations engineers
Formation / Diplômes
- To ensure IN&VAS systems operations KPI-s meet MTN business requirement – availability, reliability, customer complaint resolution. Education
- First degree in preferably Electrical Engineering, Telecom Engineering, Computer Science or equivalent
Expérience
- Master’s degree in a relevant discipline will be an added advantage. Work Experience
- Minimum 7 years’ experience in the area of specialization
- Experience managing a team of application operations staff
Strong vendor management and follow up skills
- Experience in UNIX shell scripting/programming and database administration
- Experience in IN/VAS operations in medium or large telco Skills / physical competencies:
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Telecom — Operators prioritize candidates who speak business metrics: ARPU, churn rate, NPS. Systematically quantify the commercial or operational impact of your achievements. An existing network in the local telecom ecosystem is a real competitive advantage.
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Your safety comes first — read before you go
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