AB

Client Solutions Specialist – ABSA Group

Absa Group
📍 ZambiaCDI🗓️ 23 days ago

Job Description

Zambia
CDI

Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

Responsabilités

We collaborate to shape Africa’s future, one impactful story at a time. With a legacy spanning more than a century and a robust reputation as both a local bank and a trusted institution with regional and global capabilities, joining our family presents the chance to contribute to an inspiring trajectory of expansion. This role allows you to play a pivotal part in redefining our future and charting the course of our destiny as a proudly African organization. My Career Development Portal: No matter your current career stage, we stand ready to assist you. Shape your career trajectory. Explore innovative mentorship, resources, and assistance to realize your ambitions. You embody ABSA—you embody potential. Job Summary Responsibilities include handling cash and related instruments, processing transactions, and delivering exceptional customer service to in-person branch retail clients. Job Description Handled cash and related transactions, comprising 65% of daily duties. Outputs: Responsibilities include handling and processing physical cash, checks, drafts, and other financial instruments in person for walk-in clients at the counter. Process foreign and local currency checks as necessary, including their issuance or cashing. Before processing any transaction, ensure that all necessary information is verified for accuracy and completeness in accordance with established banking procedures—for instance, when cashing a check. Ensure the check’s date, issuing bank, customer identification, and validity are confirmed. Verify that the numerical and written payment amounts correspond exactly. Additionally, confirm the customer’s available balance meets or exceeds the check amount. Any discrepancies or concerns must be promptly escalated to the Branch Manager or Branch Operations for further investigation and final authorization on whether to process the transaction. Transactions exceeding established teller limits must be escalated to the appropriate higher-level authority for approval. Record every financial transaction within the bank’s operational framework and confirm that each transaction receives appropriate authorization prior to execution. Ensure precise reconciliation of all cash transactions, whether received or dispensed, to maintain absolute accuracy. Given ABSA’s strict zero-tolerance policy toward teller discrepancies, any errors will result in formal disciplinary measures as deemed appropriate. Provide customer support to ensure transaction documentation, including deposit and withdrawal slips, is accurately and thoroughly completed. CUSTOMER SERVICE 20% Outputs: Offer expert guidance to customers regarding cash handling procedures to facilitate seamless transactional operations. Upon initial

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Your safety comes first — read before you go

Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

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