AB
IT Systems Support Specialist at AB Bank Zambia
CDIil y a environ 1 mois
Job Description
Lusaka
CDI
Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
Responsabilités
Location Lusaka, Zambia – 10101 Job role The Senior ICT Specialist will oversee and direct the technology infrastructure that underpins the organization’s commercial activities, encompassing retail outlets, point-of-sale (POS) systems, and enterprise resource planning (ERP) applications. This position is tasked with guaranteeing the reliability, performance, security, and ongoing enhancement of these mission-critical systems, while facilitating the seamless launch of new stores and ensuring dependable ICT services across all retail operations. Collaboration with business stakeholders is essential to streamline commercial processes, enhance operational effectiveness, and ensure technology solutions are fully aligned with the organization’s strategic goals. Core Duties & Essential Performance Indicators This role encompasses a range of critical duties designed to drive organizational success, with measurable benchmarks to evaluate effectiveness. Key responsibilities include [insert specific duties, e.g., “leading cross-functional teams,” “developing strategic initiatives,” or “managing client relationships”], all of which are integral to achieving predefined targets. Critical success measures, such as [insert metrics, e.g., “revenue growth,” “project completion rates,” or “customer satisfaction scores”], will serve as the primary indicators of performance. Excellence in these areas will directly contribute to the overall objectives of the department and the company. Oversee the administration, support, and ongoing enhancement of the organization’s ERP systems, which include Microsoft Dynamics 365 Business Central, Sage Evolution, and their associated modules. Oversee and maintain all commercial ICT systems to guarantee high availability, reliability, and peak performance throughout retail operations. Orchestrate the seamless execution of ICT requirements for new store launches, relocations, and retail technology implementations. Administer Microsoft Entra ID, Azure, and Microsoft 365 services to maintain secure identity, access, and cloud resource management. Develop, implement, and sustain Microsoft Power Platform solutions aimed at automating business processes and enhancing operational efficiency. Create and uphold SQL-based queries, reports, and database solutions that bolster business operations, reporting, and system integrations. Drive and contribute to ICT initiatives, encompassing ERP implementations, system upgrades, enhancements, and digital transformation projects. Oversee ICT budget allocations, vendor relationships, and third-party service provider engagements to guarantee that projects and services are executed within defined parameters, allocated budgets, and agreed-upon service level agreements. Ensure that all business systems adhere to ICT governance frameworks, cybersecurity protocols, business continuity mandates, and applicable regulatory requirements. Offer expert technical guidance, coaching, and assistance to ICT team members while cultivating robust partnerships with business stakeholders to implement technology solutions that align with organizational goals. Must have skills Required is prior hands-on experience with Microsoft Dynamics 365 Business Central. Experienced in crafting SQL scripts and overseeing Microsoft SQL Server databases. Proficiency in Azure cloud technologies and integration services is required. Project management skills Having prior experience with Sage Evolution would be beneficial. Power Apps & Power Automate: Design and implementation of bespoke applications and automated workflows Good to have skills Proficiency in Sage Evolution and Sage VIP will be considered advantageous. Qualifications Earned a bachelor’s degree and possess a minimum of five years of hands-on experience in the IT field. Professional certifications such as Compton IT Fundamentals+, Oracle Database SQL Certified Associate, and Azure Data Engineer Associate, among others, will be considered advantageous. ZAQA certified qualifications We encourage collaborative spirit and teamwork. Kindly utilize the icons provided below to disseminate this information.
---
**
[Click the Apply button below to apply, and Create my CV to build a CV tailored to this offer, professionally]
Ready to apply?
Does my CV fit this offer? Free diagnosis
Get seen by recruiters
Publish your CV on the Candidates page — the place recruiters browse directly to find profiles like yours.
See the Candidates pageYou are recruiting?
Find candidates on TAF4ALL🚀 Boost your application
Stand out with a professional CV and a personalized cover letter generated by AI in 3 minutes.
🇨🇦
Canadian employers are also recruiting in Africa
Real offers from Canadian employers who are explicitly looking for candidates outside Canada. No agency, no fees — you apply yourself.
Expert Application Advice
When tailoring your CV for Yalelo Zambia, turn their requirement for Sage into a concrete, quantifiable win. Show how you delivered this, not just that you have it. Employers value proof over promises—it makes your application unforgettable.
Positioning — Your cover letter must answer one question: why YOU for THIS specific role right NOW? Avoid generic templates — one sentence on what you specifically bring beats three generic paragraphs.
Measurable achievements — At this level, back every skill with a precise example and a quantified result. Prepare 2-3 strategic questions about this organization's current challenges — candidates who anticipate difficulties are consistently rated higher.
🎯 Make your application ATS-ready
ATS (Applicant Tracking Systems) are the software recruiters use to automatically filter CVs before any human reads them. Our CV builder is specifically designed to pass these filters — and it takes under 3 minutes.
Create my ATS CV → Career advice powered by Taf4All
Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
- •Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
- •Never send a photo of your ID card, passport, or banking details before you have physically verified the employer exists.
- •Always meet in a public place, during the day — never an isolated address, a private home, or a location you cannot verify in advance.
- •Tell a relative or friend exactly where you are going, with whom, and at what time — and share your live location if possible.
- •Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
- •A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.