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Project Manager
Job Type: Full Time
Qualification: BA/BSc/HND
Location: Nairobi
Job Field: ICT / Computer, Project and Program Management
Job Purpose: The Projects Manager drives delivery of the CIO's digital transformation roadmap coordinating enterprise system implementations, upgrades, and cross-functional technology initiatives from initiation through go-live. The role leads project coordinators, project support staff, and systems tech interns.
Job Description:
Project & Program Delivery: Manage the IT project portfolio, including planning, resourcing, budgeting, and risk management for each initiative. Coordinate delivery of enterprise system projects (e.g., ERP, CRM, HRIS, MES, e-commerce, fleet) in partnership with business and vendor stakeholders. Track milestones, dependencies, and benefits realization against the CIO's digital roadmap.
Change Management & Adoption: Drive structured change management -- communications, training, and support -- to secure user adoption post go-live. Coordinate go-live and hypercare support with the project coordinators and systems tech support team.
Vendor & Stakeholder Coordination: Coordinate implementation partners and vendors to keep projects aligned to scope, schedule, and cost. Provide regular project status, risk, and benefits reporting to the CIO and steering committees.
Team Leadership: Lead project coordinators/support staff and systems tech support interns across concurrent projects. Build project management capability and disciplined delivery practices across the team.
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** Bachelor's degree in computer science, Information Technology, Business, or related field. 3-5+ years managing IT or digital transformation projects, ideally with enterprise system implementations (ERP/CRM/MES/eCommerce).
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** Strong planning, budgeting, and stakeholder management skills. Experience leading change management for technology rollouts. Project management certification (e.g., PMP, PRINCE2, Agile/Scrum) preferred. Excellent stakeholder management across business and technical teams. Strong organizational discipline across multiple concurrent projects. Persuasive communication to drive adoption and manage change resistance.
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IS Security Manager
Job Type: Full Time
Qualification: BA/BSc/HND, Professional Certificate
Experience: 3 - 5 years
Location: Nairobi
Job Field: ICT / Computer
Job Purpose: The IS Security Manager protects the company's data, systems, and physical technology assets from evolving cyber and physical threats. The role runs the security program, oversees systems administration for security platforms, and leads the security analyst and intern team.
Job Description:
Cybersecurity, Privacy & Resilience: Operate a risk-based security program covering identity, network, endpoint, and application layers. Enforce Zero Trust principles, continuous monitoring, and periodic disaster-recovery testing. Own vulnerability management and coordinate timely closure of critical findings.
Security & Surveillance: Manage physical security systems -- cameras, access control -- and integrate them into a unified Security Operations Centre (SOC) view alongside digital monitoring. Lead incident monitoring, triage, and digital forensics for security events.
Systems Administration: Oversee administration of security-relevant systems (identity, directory services, security tooling) in coordination with Infrastructure. Maintain hardening standards and secure configuration baselines across managed systems.
Team & Governance: Lead and develop security analysts and interns, building a bench of certified security talent. Report security posture, incidents, and risk trends to the CIO and relevant governance forums.
Qualifications & Experience: Bachelor's Degree in Computer Science, Information Technology, Cybersecurity, or related field. 3-5+ years in information security, with experience leading analysts or a security operations function.
Key Competencies: Working knowledge of Zero Trust architectures, SOC operations, and digital forensics. Experience integrating physical security (CCTV, access control) with digital monitoring. Relevant certifications (e.g., CISSP, CISM, Security+) preferred. Sound judgment and composure when managing live incidents. Strong reporting and communication skills for board- and governance-level updates. Ability to mentor and grow junior security talent.
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Infrastructure Manager
Job Type: Full Time
Qualification: BA/BSc/HND
Experience: 3 - 5 years
Location: Nairobi
Job Field: ICT / Computer
Job Purpose: The Infrastructure Manager owns the company's corporate IT backbone -- network, servers, cloud, endpoints, and collaboration environments -- ensuring every employee and system has secure, reliable, and well-supported access to technology. The role leads the IT infrastructure support team, helpdesk administration, and systems interns to keep operations running smoothly day to day.
Job Description:
Infrastructure & Corporate IT: Manage network, server, and cloud infrastructure to meet enterprise uptime and performance targets. Own endpoint management, identity & access provisioning, and collaboration suite administration. Plan capacity, patching, and lifecycle refresh for hardware and infrastructure software.
Secure Digital Workspace: Implement endpoint protection, access governance, and device compliance in line with company security policy. Enforce data lifecycle and retention controls on infrastructure under its remit.
Service Desk & Support Operations: Lead the helpdesk and infrastructure support team to resolve incidents and requests within agreed SLAs. Own escalation paths for P1/P2 incidents and drive root-cause analysis to reduce recurrence. Mentor and develop systems interns as part of the team's talent pipeline.
Vendor & Cost Management: Manage infrastructure vendor contracts, licensing, and renewals to optimize total cost of ownership. Support the CIO's IT service management function with accurate asset and configuration records.
Qualifications & Experience: Bachelor's Degree in Computer Science, Information Technology, or related field. 3-5+ years managing IT infrastructure, network, or corporate IT operations, including prior team-lead experience.
Key Competencies: Strong knowledge of networking, cloud platforms, endpoint management, and identity & access management. Experience running a helpdesk/service desk function against SLAs. Vendor and contract management experience. Strong leadership and team development capability. Clear communication with both technical staff and business stakeholders. Calm, structured decision-making under incident pressure.
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Development and Innovation Officer
Job Type: Full Time
Qualification: BA/BSc/HND, MBA/MSc/MA, Professional Certificate
Location: Nairobi
Job Field: ICT / Computer
Job Purpose: The Development & Innovation Officer drives automation initiatives and process improvements within the IT department to enhance manufacturing efficiency and innovation. This role focuses on developing custom solutions, automating workflows, and implementing innovative technologies to streamline operations in a manufacturing setup.
Job Description: Identify opportunities for automation in manufacturing processes, such as production lines, supply chain, and quality assurance. Design, develop, and implement software tools and scripts for process automation and improvement. Collaborate with stakeholders to analyze current processes and recommend innovative solutions to reduce costs and increase productivity. Lead projects on emerging technologies like AI, IoT, or robotics integration in manufacturing environments. Test and deploy custom applications or integrations to optimize operational workflows. Monitor the impact of implemented innovations and refine them based on performance data. Foster a culture of continuous improvement by conducting workshops and promoting best practices. Stay updated on industry trends in automation and apply them to manufacturing challenges.
Qualifications & Experience: Bachelor's degree in Computer Science, Engineering, or a related field; advanced degree preferred. 4-6 years of experience in IT development and innovation, ideally in manufacturing or industrial automation.
Key Competencies: Expertise in programming languages (e.g., Python, Java) and automation tools (e.g., RPA software). Strong background in process improvement methodologies like Lean, Six Sigma, or Agile. Experience with manufacturing automation systems, including PLC programming or SCADA. Certifications in project management (PMP) or innovation (e.g., Certified Innovation Professional). Creative problem-solving skills with a focus on practical, scalable solutions. Excellent leadership and communication abilities to drive cross-functional innovation initiatives.
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System and Infrastructure Officer
Job Type: Full Time
Qualification: BA/BSc/HND, Professional Certificate
Experience: 3 - 5 years
Location: Nairobi
Job Field: ICT / Computer
Job Purpose: The Systems & Infrastructure Officer is responsible for managing and maintaining the organization's IT hardware, software, local area networks (LAN), and wide area networks (WAN) in a manufacturing environment. This role ensures reliable IT infrastructure to support production processes, minimize downtime, and enhance operational efficiency in a fast-paced manufacturing setup.
Job Description: Install, configure, and maintain hardware components such as servers, workstations, and networking equipment. Manage and troubleshoot software systems, including operating systems and network protocols. Oversee LAN and WAN configurations, ensuring secure and efficient data transmission across manufacturing facilities. Monitor network performance, conduct regular maintenance, and implement upgrades to support manufacturing operations. Collaborate with cross-functional teams to integrate IT infrastructure with manufacturing systems like ERP and automation tools. Develop and enforce IT policies for hardware and network security, including backups and disaster recovery plans. Provide technical support to end-users in resolving hardware, software, LAN, and WAN related issues. Evaluate and recommend
Qualifications & Experience: Bachelor's degree in Computer Science, Information Technology, or a related field. 3-5 years of experience in IT infrastructure management, preferably in a manufacturing setup.
Key Competencies: Strong knowledge of hardware (servers, routers, switches) and software systems. Proficiency in networking protocols (TCP/IP, VLANs) and tools for LAN/WAN management. Experience with manufacturing-specific systems, such as SCADA or IoT integration for production lines. Certifications like CCNA, CompTIA Network+, or equivalent. Excellent problem-solving skills and ability to work under pressure in a production environment. Strong communication skills for collaborating with non-technical staff.
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Customer Care Representative
Job Type: Full Time
Qualification: Diploma
Location: Nairobi
Job Field: Customer Care, Success and Service
Job Purpose: The Customer Care Representative is responsible for providing exceptional customer service by handling inquiries, resolving complaints, and maintaining customer satisfaction through inbound and outbound communication. The role ensures customers receive timely, accurate, and helpful responses regarding products, services, and orders.
Job Description:
Customer Support: Answer inbound customer calls, emails, and messages courteously and professionally. Resolve customer issues, complaints, and queries effectively and promptly. Provide accurate information regarding products, services, billing, and policies.
Customer Relationship Management: Maintain and update customer records in the CRM system. Follow up with customers to ensure satisfaction and issue resolution. Build trust and long-term customer relationships.
Call Management & Documentation: Log all interactions and maintain complete records of issues and resolutions. Ensure timely updates of customer profiles and support cases. Monitor open cases and follow up for closure.
Product & Process Knowledge: Stay updated on all company products, promotions, and policies. Provide feedback from customers to improve products and services.
Compliance: Adhere to company policies, data protection, and confidentiality standards. Follow standard scripts and escalation procedures when necessary.
Qualifications & Experience: Customer service best practices and CRM systems. Diploma or equivalent qualification in a relevant field. Strong communication and active listening skills. Proficiency in MS Office and CRM tools.
Key Competencies: Patience and professionalism. Customer-first attitude. Problem-solving mindset. Team collaboration.
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QC Intern Production
Job Type: Full Time
Qualification: BA/BSc/HND, Diploma
Location: Nairobi
Job Field: Internships, Manufacturing
Job Purpose: The ideal candidate will support the implementation of conformity assessment systems for the inspection and certification of locally manufactured and imported materials, ensuring adherence to approved specifications and high-quality standards.
Job Description: Constant internal tests against standards. Material classification accuracy at 100% by enforcing segregation of prime sheets from scraps before handing over to dispatch team. Periodic testing of Royal Mabati products by third party (KEBS). Site inspection of customer complaints and coming up with CAPA (Corrective and Preventive Action). Maintaining proper record of raw material test and assessment report at the head office and branches. Analyze and investigate material complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements. Carefully maintain complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions.
Qualifications & Experience: Currently pursuing or recently completed a degree or diploma in Quality Management, Chemistry, Engineering, or a related field.
Key Competencies: Strong attention to detail.
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