Quality of Care Manager

Job Description Job Description Job Title: Quality of Care Manager

Localisation

Department: Clinical Report to: Director N&M RMNCAH+N Requisition No: Line Management Position Overview The Quality of Care Manager provides strategic and operational leadership to all the components of the broad spectrum of quality of care management at PIH-SL, including Patient Safety, Patient Satisfaction, Clinical Risk Management, Quality Assurance, Regulatory and Accreditation Management, Quality Audit/control, Clinical Quality Intelligence, and Quality Improvement (QI), Performance Measurement and Reporting across PIH-supported health facilities. The role serves as the primary organizational lead responsible for strengthening systems that improve patient outcomes, reduce preventable harm, promote evidence-based healthcare, and ensure adherence to national and international standards of care.

Formation / Diplômes

The Quality of Care Manager works closely with facility leadership, clinical teams, Ministry of Health counterparts, Strategic Health Information Systems (SHIS) including Research and M&E, and Program teams to ensure that quality-of-care decisions are informed by reliable evidence and translated into measurable improvements in clinical outcomes and service delivery. The position directly supervises the Quality Management team including QI Officer and provides overall leadership to the quality functions for PIH-SL.

Responsabilités

Essential Duties and Responsibilities: Key responsibilities: Clinical Risk Management Provide strategic oversight of clinical risk management systems across PIH-supported facilities. Maintain oversight of the Clinical Quality and Patient Safety Risk Register and ensure significant risks are identified, escalated, and mitigated appropriately. Ensure effective systems are in place for incident reporting, investigation, learning, and implementation of corrective actions. Advise leadership on emerging clinical risks, patient safety concerns, and priorities for quality improvement. Clinical Governance Lead implementation of the PIH-SL Quality of Care Framework aligned with Ministry of Health priorities. Provide leadership to quality governance structures, committees, and review processes. Promote adherence to evidence-based standards, clinical guidelines, and quality policies. Foster accountability and continuous improvement for quality outcomes across facilities. Patient Safety Lead organizational patient safety initiatives and promote a just culture of learning and accountability. Ensure effective systems for reporting, investigating, and learning from patient safety incidents. Monitor patient safety performance and oversee implementation of risk-reduction actions. Quality Improvement Oversight Provide leadership and strategic oversight for quality improvement activities across PIH-supported facilities.

Autres informations

Ensure improvement efforts are aligned with organizational priorities and informed by quality data. Supervise and mentor quality improvement personnel and promote use of recognized improvement methodologies. Clinical Quality Intelligence Lead the development and use of clinically meaningful quality indicators and performance measures Collaborate with SHIS, Research, and M&E teams to strengthen quality reporting and analysis Review quality and outcome data to identify trends, risks, and opportunities for improvement Ensure quality intelligence informs clinical and organizational decision-making Quality Assurance

Strengthen systems that monitor compliance with clinical standards, policies, and regulatory requirements. Oversee routine quality assessments and reviews across clinical services. Ensure identified gaps are addressed through corrective action and follow-up. Clinical Audit Provide oversight of the organizational clinical audit programme. Ensure audits address priority clinical quality and patient safety issues. Monitor implementation of audit recommendations and resulting improvements. Accreditation and Compliance Lead organizational readiness for accreditation and external quality assessments. Coordinate compliance with national regulatory requirements and recognized quality standards. Monitor corrective actions arising from inspections, audits, and accreditation reviews. Capacity Building Strengthen organizational capacity in quality improvement, patient safety, and risk management through training, mentorship, and coaching. Support development of quality champions and multidisciplinary improvement teams. Promote a culture of continuous learning, patient-centered care, and quality excellence. Education and Work Experience Requirements: Master’s degree in a clinical health-related discipline Healthcare Risk Management Certification or equivalent is a must

Expérience

Minimum 5 years of experience leading healthcare or hospital-based quality and patient safety projects with demonstrated leadership in the areas of Quality Improvement, Patient Safety, Risk Management Demonstrated knowledge of quality improvement methodologies, patient safety methodologies, organization of clinical services, clinical workflow, data management and reporting, and patient engagement Track record of relevant peer-reviewed publications relevant to QoC Management domain.

Excellent analytical, problem-solving and decision-making skills with the ability to identify trends, establish benchmarks, as well as provide credible analysis and recommendations Excellent communication and interpersonal skills Experience working both independently and in a team, demonstrated evidence of collaborative environment is essential Excellent organizational skills, able to work effectively under pressure, to identify objectives and work successfully towards deadlines Excellent leadership skills with the ability to coach, mentor and motivate Ability to live and work in a remote area in a resource-constrained environment Demonstrated working knowledge of spoken and written English, with strong written and oral presentation skills, alongside excellent IT skills Organisation Profile Partners In Health (PIH) is a global health and social justice organization that responds to the moral imperative to provide high-quality health care globally to those who need it most. We currently work in 11 countries, including Sierra Leone, where we strive to ease suffering by placing patients at the center of all care, bringing the benefits of modern medicine to all. In Sierra Leone, PIH is committed to strengthening long-term health system in support of the Ministry of Health and Sanitation (MOHS), guided by public sector accompaniment, integrated and comprehensive services, and a commitment to advancing health equity. Partners In Health has built the Maternal Center of Excellence (MCOE) as an expansion of the Koidu Government Hospital in Kono district to raise the standard of care for mothers and newborns in Sierra Leone. A cutting-edge facility, the MCOE expands the campus of Koidu Government Hospital, dramatically increasing the number of beds, services, and facilities available to mothers and babies. By introducing new technology, investing in training for health care workers, and offering a preferential option for the poor, this cutting-edge facility will also prove what is possible as a model for care across the continent and beyond. Misconduct Disclosure Partners In Health Sierra Leone is dedicated to preventing unwanted behavior in the workplace, including sexual harassment, exploitation, abuse, financial misconduct, and ensuring the welfare of those, we serve. We expect all staff, consultants, contractors, vendors, and volunteers to uphold these values as outlined in our code of conduct. The successful candidate will receive appropriate training and must adhere to the organisation’s safeguarding policies. Employment offers are contingent upon satisfactory references and screening checks, which may include criminal records and terrorism finance checks. As a participant in the Inter Agency Misconduct Disclosure Scheme, we request information from previous employers about any instances of sexual exploitation, abuse, or harassment. Additionally, Partners In Health Sierra Leone will share records of such misconduct with other agencies upon staff departure, ensuring transparency and accountability. By applying, candidates acknowledge and agree to these recruitment procedures Method of application Interested candidates are required

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