MTN Cameroun Looking Regional Manager Physical Touch Points Grand Center

MTN Cameroun is looking for a Regional Manager Physical Touch Points - Grand Center   Responsibilities Staff Leadership and Management • Recruit, onboard, and manage talent in compliance with legal guidelines. • Maintain open communication with staff and implement necessary change management strategies. • Define roles, responsibilities, individual goals, and performance objectives for the team. • Establish KPIs and provide regular performance feedback through a structured review program. • Develop and execute a training plan to enhance team skills. • Manage performance in line with HR policies and legislation. • Actively engage in leadership team activities and foster team development. • Promote a customer-centric and partnership approach to strengthen relationships with other teams and ensure adherence to governance standards. Operational Delivery • Shape the merchandising, marketing, and customer experience strategy for the physical touchpoint workforce. • Create an efficient operational environment that aligns with MTN's C.A.R.E service philosophy. • Develop channel strategies to enhance customer experience, increase brand awareness, and attract new subscribers. • Implement customer service standards throughout the customer journey in-store to foster productive relationships and provide personalized shopping experiences. • Introduce innovations in the physical touchpoint channel to boost customer acquisition, satisfaction, and retention. • Manage frontline incentive programs focused on customer acquisition and revenue growth. • Oversee the transition from a fully owned model to a balanced mix of owned and non-owned models. • Track and analyze performance data for the physical channel and standardize service and sales performance reports. • Optimize store operations through cost control and profit maximization initiatives. Cross-Functional Collaboration • Collaborate with internal and external teams to enhance touchpoint performance. • Ensure compliance with financial, accounting, fraud, and risk management policies across the channel. • Monitor inventory movements and manage processing of markdowns, transfers, and transactions. • Oversee all in-store operational activities and develop policies to ensure consistency and efficiency. • Maintain customer management and experience standards within service centers. Customer Engagement and Support • Identify areas for improvement at the store level and recommend changes. • Guide the implementation of necessary changes at service centers to support business objectives. • Manage communication of key business decisions to frontline staff. • Maximize sales, traffic flow, and customer engagement through effective workforce management. • Monitor customer interactions and performance metrics, executing improvement plans as needed. • Support marketing initiatives, ensuring brand compliance across all customer touchpoints. • Address and resolve issues related to customer touchpoints. Qualifications • Education: Bachelor's degree in Business Administration, Marketing, Communication, Sales, Social Sciences, or a related field. A Master's degree is advantageous. • Experience: Minimum of 5 years in relevant fields, with at least 3 years in telecommunications, FMCG, retail, sales, or banking. A minimum of 2 years in team management is required. • Skills: Experience in stock management and a customer-centric environment is preferred. Familiarity with telecommunications or ICT environments is a plus. Proven experience in customer service and retail management for both B2C and B2B contexts is essential. How to Apply Submit your application online at: https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/ (MTN Careers). Deadline: Apply before 03/13/2026, 12:55 AM.