Regional Manager Physical Touch Points Grand Center

JOB ADVERTISEMENT : Regional Manager Physical Touch Points Grand Center - MTN Cameroon - Mobile Telecommunication Networks. Manager - Regional Manager Physical Touch Points Grand Center. Customer Experience and Services. Responsibilities include: Staff Leadership and Management (source, induct, manage talent, ensure communication, set KPIs, performance management, training), Operational Delivery (influence merchandising/marketing/customer experience strategy, create efficient environment, implement channel strategies, implement customer service standards, introduce innovations, implement incentive programs, develop new retail avenues, manage transformation to owned/non-owned model mix, track performance data, standardize reports, optimize store operations, work with cross-functional teams, ensure financial/risk policies, track inventory, manage in-store operations, implement operational policies, ensure customer management standards, identify process improvements, manage communications).