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ENGINEER – ICT SERVICES -ZIC06 (Lusaka) 2026/07/24 Reference Number ZICTA/Q03/2026/DIR Description Purpose of the Job To support the delivery, management, and optimization of hosted services, virtualization platforms, cloud integrations, and user support operations by ensuring efficient deployment, configuration, and management of IT infrastructure services, and coordinating first-line technical support. Statements of Main Responsibilities 1. Virtualization and Cloud Service Management a. Configure and deploy virtual machines, containers, and cloud-based services in line with system specifications and requirements to ensure a stable and scalable service environment. b. Manage service-catalog entries, ensuring all virtualized environments and services are accurately documented and available for consumption according to organizational needs. c. Implement and manage cloud integrations, ensuring that hosted services are seamlessly integrated with cloud platforms to support business functions effectively. 2. Performance Monitoring and Capacity Management a. Monitor CPU, memory, and storage utilization across hosted services, virtual machines, and cloud instances to ensure optimal performance and resource allocation. b. Recommend capacity adjustments based on system performance data to ensure infrastructure meets current and future demands, providing proactive solutions to potential resource shortages. c. Conduct regular performance reviews, analyzing trends in resource usage and suggesting optimizations to improve system efficiency. 3. Service Configuration and Documentation a. Maintain up-to-date service-configuration records, ensuring that all service specifications, including virtual machines, containers, and cloud resources, are documented accurately for reference and troubleshooting. b. Monitor and uphold SLAs (Service Level Agreements) by ensuring that the services provided meet or exceed agreed-upon standards for uptime, performance, and availability. c. Collaborate with cross-functional teams to ensure that service deployments align with both internal standards and business needs, maintaining consistency in service delivery. 4. Troubleshooting, Incident Management, and User Support Coordination a. Provide technical support for hosted services, virtual environments, and cloud integrations, resolving issues related to system performance, availability, and infrastructure. b. Troubleshoot issues within virtual environments, cloud integrations, and hosted services, coordinating with relevant teams for quick resolution to minimize service disruptions. c. Oversee the Help Desk/Technical Support team, coordinating first-line support activities such as incident logging, user requests handling, and initial troubleshooting to ensure timely resolution and excellent end-user experience. d. Ensure escalation of complex issues to senior engineers and appropriate teams while maintaining clear communication with end-users and stakeholders. e. Document incidents, resolutions, and support processes, maintaining a knowledge base for continuous improvement and training. 5. Continuous Improvement and Automation a. Identify opportunities for automation in virtual environments, cloud services, and infrastructure management to enhance operational efficiency and reduce manual intervention. b. Implement improvements to service delivery processes and infrastructure, ensuring that systems stay current with industry trends. Requirements a) General Education: Full Grade 12 School Certificate b) Professional/Academic Qualifications: Bachelor’s degree in Computer Science, Cyber Security, Information Security, Information Technology, or any related field Member of ICTAZ or relevant Professional Body c) Relevant Pre-Job Experience: 2 years of working experience in the Information and Communication Technology field Work Level Skilled Job Type Permanent Salary Market Related EE Position Yes Location Lusaka
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🧠 Profil recherché ENGINEER – ICT SERVICES ZIC06 (Lusaka) 2026/07/24 Reference Number ZICTA/Q03/2026/DIR Description Purpose of the Job To support the delivery, management, and optimization of hosted services, virtualization platforms, cloud integrations, and user support operations by ensuring efficient deployment, c
🎯 Responsabilités About Our Client: We are a leading recruitment and HR consulting firm that operates as a link between people and companies in achieving a shared purpose. We offer creative, effective and flexible solutions that not only help individuals discover their career paths but provide organizations with talen
🧠 Profil recherché About Our Client: We are a leading recruitment and HR consulting firm that operates as a link between people and companies in achieving a shared purpose. We offer creative, effective and flexible solutions that not only help individuals discover their career paths but provide organizations with tale
IT Engineer À propos de Mary s Meals Mary s Meals est un mouvement mondial soutenu par des personnes de tous horizons, uni par une mission commune : offrir un repas nutritif quotidien à chaque enfant dans son lieu d éducation. Aujourd hui, plus de 3 millions d enfants dans 18 pays bénéficient de Mary s Meals. En Zambia