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Poste : Cash Consultant/Teller
Entreprise : Standard Bank Group
Type de contrat : Temps plein
Niveau d'études : Bac+3 / Bac+4 (First Degree)
Expérience : 1 à 2 ans
Lieu : Non précisé
Contexte : Standard Bank Group est le plus grand groupe bancaire africain par actifs, offrant une gamme complète de services bancaires et financiers. « L'Afrique est notre maison, nous stimulons sa croissance ». Notre vision est d'être l'organisation de services financiers de premier plan en Afrique, pour l'Afrique et à travers l'Afrique, offrant des expériences client exceptionnelles et une valeur supérieure.
Missions : S'occuper de toute question liée aux espèces (par exemple, clients se présentant au guichet, distributeurs automatiques de billets) tout en formant une évaluation et une compréhension précises de cette demande afin d'agir en conséquence d'une manière qui répond systématiquement aux exigences de l'expérience client et aux exigences établies.
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Qualifications : First Degree (Bac+3/Bac+4).
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** 1 à 2 ans d'expérience en banque de détail, compréhension des politiques et procédures établies de la banque en matière de guichet/soutien de première ligne, espèces en vrac et DAB. Familiarité avec les aspects juridiques relatifs à la manipulation des espèces. Connaissance des autres départements et de leurs fonctions au sein d'une agence.
Compétences comportementales : Articuler l'information, Examiner l'information, Suivre les procédures, Gérer les tâches, Comprendre les personnes, Respecter les normes.
Compétences techniques : Processus et procédures bancaires, Acceptation et examen des clients, Compréhension du client, Traitement, Connaissance des produits.
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