ZA

ICT Officer – Communications (Voice)

Zambia Revenue Authority (ZRA)
📍 LusakaCDI🗓️ 1 day ago

Job Description

Lusaka
CDI
⚠️

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La Zambia Revenue Authority (ZRA) recrute un(e) ICT Officer – Communications (Voice) pour son département ICT. Le poste est classé au grade ZRA06 (1 poste). Sous la supervision du Senior ICT Officer – Communications Voice, le/la titulaire du poste aura pour mission de soutenir les activités de la ZRA en fournissant des services de communication ICT professionnels, ponctuels et rentables.

Missions

  • Assurer le bon fonctionnement des équipements de communication vocale tels que IP PBX, centre d'appels, CRMS, téléphones et accessoires.
  • Réparer les équipements de communication vocale, y compris IP PBX, centre d'appels, CRMS, téléphones et accessoires.
  • Superviser l'administration du système d'enregistrement des appels sur IP PBX, centre d'appels et CRMS.
  • Garantir une utilisation efficace des accessoires d'équipement, des manuels de service, des outils et des pièces de rechange.
  • Suivre les pannes sur les lignes téléphoniques externes.
  • Effectuer la maintenance de routine des équipements de communication vocale.
  • Installer et configurer les équipements de communication vocale.
  • Rechercher les tendances en matière de communication vocale ICT et conseiller la direction.

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  • Grade 12 School Certificate ou GCE avec au moins cinq crédits, incluant les mathématiques et l'anglais.
  • Diplôme minimum en Électronique et Télécommunications, Informatique ou équivalent.
  • Au moins deux ans d'expérience professionnelle pertinente après l'obtention du diplôme dans le domaine ICT.
  • Adhésion valide à l'ICTAZ ou à un autre organisme professionnel pertinent.

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Responsabilités

Zambia Revenue Authority (ZRA) is inviting applications for the position of ICT Officer – Communications (Voice), Salary Grade ZRA06 (1 position), ICT Function. Purpose Reporting to the Senior ICT Officer – Communications Voice, the job holder will support the ZRA business through timely, cost-effective and professional ICT communication services. Key Duties – Ensure voice communications equipment such as IP PBX, Call Centre, CRMS, telephones and accessories are functioning properly. – Repair voice communications equipment including IP PBX, Call Centre, CRMS, telephones and accessories. – Supervise administration of the call logging system on IP PBX, Call Centre and CRMS. – Ensure effective use of equipment accessories, service manuals, tools and spares. – Follow up faults on external telephone lines. – Conduct routine maintenance on voice communications equipment. – Install and configure voice communication equipment. – Research ICT voice communication trends and advise management. Minimum Requirements – Grade 12 School Certificate or GCE with five credits or better including Mathematics and English. – Minimum Diploma in Electronics and Telecommunications, Information Technology or equivalent. – At least two years relevant post-qualifying work experience in ICT. – Valid membership of ICTAZ or another relevant professional body. Application Instructions Only candidates meeting the role specifications and competencies should apply. Candidates should enclose a detailed Curriculum Vitae with details of current residence, vital statistics, contact phone numbers/email address, NRC, Grade 12 Certificate or Statement, and three referees with contact numbers and email addresses. Please attach and submit only relevant copies of professional and academic qualifications in a single PDF file clearly marked with your full name and position applied for. Applications should reach the undersigned not later than 21st July 2026 at 17:00 hours using the email address: careers2024@zra.org.zm The Director Human Resource Zambia Revenue Authority P.O. Box 35710 Lusaka Only complete applications with all necessary qualifications and CV will be considered. ZRA is an equal opportunity employer. Pour postuler a cette offre, cliquez sur le bouton "Postuler" afin d'acceder aux coordonnees du recruteur (email et/ou telephone).

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