Agent Operations Territory Lead

📌 ### 📌 We're making Africa the first cashless continent by building financial services that just work: no account fees, instantly available, and accepted everywhere. We are hiring Agent Operations Territory Leads to manage product rollouts and supervise agents in different cities. You will also represent Wave, oversee our distribution and marketing, interact with users, and interview people about their needs and problems regarding money transfer and financial services. In this role, you'll: Manage agent recruitment by leading a team of agent openers who will recruit and train agents within your territory. Ensure agent quality and compliance with legal and policy requirements. Guarantee the agent network is fully trained on applications, the contents of the contract before signing, rebalancing options, fraud management, etc. Collaborate with the BTL team to have a well-branded and equipped agent network. Collaborate with the agent liquidity team to monitor the cash and float availability at agent locations. Manage risk through routine visits to report emerging issues and assess agents' performance in your territory. Identify underperforming agents, close them, recover Wave items and equipment, and ensure that branding material is removed. Be the primary contact for all agency networks acquiring Wave products in your territory. Champion excellent customer service among distributors and agents within your territory.