Customer Support Representative – Outbound Calls

Profil recherché

Call Centre Agent (Outbound) – Position Overview This role involves proactive customer engagement, where the primary responsibility is to initiate outbound calls to clients, ensuring high-quality service delivery while meeting performance targets. The successful candidate will handle a variety of tasks, including lead generation, appointment scheduling, customer follow-ups, and resolving inquiries with professionalism and efficiency. Strong communication skills, resilience under pressure, and the ability to meet sales or productivity metrics are essential. Proficiency in CRM software, call tracking systems, and data entry is required, along with a customer-centric approach. Previous experience in a similar outbound call center environment is preferred, though training will be provided for motivated individuals. The role demands adaptability to shifting priorities, strict adherence to compliance guidelines, and a commitment to maintaining accurate records of all interactions. LOCATION: Lusaka, Zambia EMPLOYMENT TYPE: Full-Time Application deadline: July 31, 2026. About the Role As an enthusiastic and compelling communicator, do you thrive on engaging with others and guiding them toward solutions that enhance their well-being? If so, consider becoming part of our vibrant Contact Centre team. Exponent Solution is currently recruiting proactive Outbound Call Centre Agents to serve as ambassadors for our brand, engaging with customers throughout Zambia. In this position, you will embody our company’s voice by initiating proactive outreach to educate customers about our innovative products and services. This role presents a prime opportunity to accelerate your career within a dynamic, collaborative environment. Key Responsibilities Customer Engagement: Conduct proactive outreach through outbound calls to both potential and current clients, maintaining a courteous and warm demeanor throughout interactions. Our role involves showcasing and clearly articulating the value propositions of our offerings to prospective customers, thereby fostering engagement and accelerating revenue growth. Information Management: Address customer inquiries with precision, ensuring clear communication and fostering trust in our products and services. Cultivate and nurture enduring, favorable connections with clients to consistently deliver an exceptional experience. Data Collection: Responsibilities include maintaining accurate and up-to-date customer records and collecting pertinent feedback during customer interactions. Requirements The ideal candidate must be between 18 and 25 years of age. Location: Candidates must reside in proximity to Lusaka or within the surrounding area. Effective communication skills, including fluency in English and proficiency in local languages, are essential. Maintains a constructive, enthusiastic, and adaptable demeanor, driven by a sincere commitment to supporting and enhancing the well-being of others. Revised: Proficiency in fundamental computer skills and familiarity with CRM system navigation are required. What We Offer A collaborative and encouraging team environment fosters professional growth and mutual support. Extensive onboarding and development programs designed to ensure your success in the role. Here’s a polished version of your paragraph:

• ”This role offers significant opportunities for professional development and long-term career progression.”
• Here’s a polished rewrite of your paragraph:

Expérience

• ”An opportunity to contribute to an organization that drives business growth and delivers transformative experiences.”

Missions principales

• How to Apply Eager to launch your professional journey and advance alongside Exponent? Please ensure your most recent Curriculum Vitae (CV) is forwarded to the following designated contact address: Email: jobs@exponentbizolution.org Subject Line: Position Overview: We are seeking a skilled and customer-focused Call Centre Agent to join our dynamic team. The ideal candidate will handle inbound and outbound calls with professionalism, ensuring high levels of customer satisfaction. Responsibilities include addressing inquiries, resolving complaints, processing orders, and maintaining accurate records of interactions. Requirements include a high school diploma (or equivalent), strong communication skills, proficiency in CRM software, and the ability to work in a fast-paced environment. Previous call center experience is preferred but not mandatory. Join us and contribute to delivering exceptional service to our valued clients. Please Note: Applications that fail to adhere to the specified subject line format may be excluded from consideration. Application submissions must be received no later than July 31, 2026. We eagerly anticipate the opportunity to review your application. Pour postuler a cette offre, cliquez sur le bouton "Postuler" afin d'acceder aux coordonnees du recruteur (email et/ou telephone).