Service Manager at East Legon

Profil recherché

OVERVIEW A top rating hotel setting up a branch here in Ghana is looking to hire a Descent Service Manager to work with. You will be responsible for managing the hotel while providing outstanding customer service by leading and motivating your team and developing loyalty programs to increase customer satisfaction. WHAT YOU WILL DO Anticipate service associated needs using proper leadership techniques and proven problem-solving methods Have a full working knowledge of the service associate handbook to respond to every customer and service associate inquiry Develop a standard operating procedure handbook and a marketable service catalog for customers Manage all external service providers and review yearly contracts as needed to be able to maximize profitability Monitor top tier customer problems to ensure a high level of response time and proper problem resolutions Keep accurate records and document customer service actions and discussions Analyse statistics and compile accurate reports Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Keep ahead of industry’s developments and apply best practices to areas of improvement REQUIRED QUALIFICATIONS, SKILLS AND COMPETENCES Minimum of a degree in Hotel Management/ Business Administration Excellent knowledge of management methods and techniques Proficiency in English Proficiency in Microsoft Office Suite especially Excel Awareness of industry’s latest technology trends and applications Ability to think strategically and to lead Must be an excellent communicator and speaker both online in written interactions, and face-to-face customer service interactions Demonstrated ability and proven track record of effective marketing campaigns and employee management WHAT WE CAN OFFER YOU Starting NET salary of GHC2,000 Location: East Legon APPLICATION FORM First Name (Required) Your last name (Required) Phone Number (Required) Alternative Number Email (Required) Age Range (Required) Select Age 18 - 24 25- 30 31 - 35 36 - 45 46 - 55 56 - 60 60 - 65 65 and over City close to (Required) Select City Accra Bolgatanga Cape Coast Ho Koforidua Kumasi Sunyani Tamale Takoradi Wa Current place of stay (Required) Level of Education (Required) Highest Level of Education JHS / JSS SHS / SSS HND DEGREE MASTERS OTHER General Work Experience (Required) General years of experience 0 yrs 1 yr 2 yrs 3 yrs 4 yrs 5 yrs 7 yrs 10 yrs 15 yrs + Relevant Experience (Required) Relevant experience to this job 0 yrs 1 yr 2 yrs 3 yrs 4 yrs 5 yrs 7 yrs 10 yrs 15 yrs + Upload CV (Required) Accepted file types: doc, docx, pdf, jpeg, jpg, png, Max. file size: 1 MB. Upload other relevant documents Drop files here or Select files Accepted file types: jpg, jpeg, gif, png, pdf, zip, Max. file size: 5 MB. Upload other relevant documents if specified in the job description. gform.initializeOnLoaded( Pour postuler a cette offre, cliquez sur le bouton "Postuler" afin d'acceder aux coordonnees du recruteur (email et/ou telephone).