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Position: Hotel Receptionist
Company: De Alena Villas & Hotel
Location: Mbarara City, Uganda
Contract Type: Full-time
Salary: Negotiable based on qualifications and experience
Date Posted: 1 week ago
De Alena Villas & Hotel is looking for a friendly, trustworthy, and customer-oriented receptionist to manage the front desk and ensure excellent service to guests from arrival to departure. The receptionist will handle reservations, check-ins and check-outs, guest inquiries, payments, and general administrative support.
Desired Profile:
The ideal candidate must be presentable, organized, and able to multitask in a small hotel environment.
Responsibilities:
Reception and Guest Services:
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Hotel Receptionist HR Studio Admin & Office
Entry level Experience Length:
Uganda
Job descriptions & requirements Employer: De Alena Villas & Hotel Location: Mbarara City Reports To: Hotel Manager The ideal candidate should be well-presented, organized, and able to multitask in a small hotel environment.
Key Duties and Responsibilities Front Desk & Guest Services Welcome guests and visitors professionally and courteously. Handle guest check-ins and check-outs. Receive and manage room reservations made in person, by phone, WhatsApp, or social media.
Answer guest inquiries and provide information about hotel services and rates. Respond promptly to guest requests and concerns. Reservations & Sales Support Maintain an up-to-date record of room bookings and availability. Follow up on reservation inquiries to convert them into bookings. Promote hotel rooms, restaurant services, and ongoing offers to guests and prospective customers. Assist in maintaining the hotel’s WhatsApp, Facebook, and other communication platforms as directed by management. Cash Handling & Records Receive payments and issue receipts. Maintain accurate records of guest payments and bookings. Prepare simple daily cash and occupancy reports. Ensure proper accountability for cash received during shifts. Administrative Duties Keep the reception area clean and organized. Maintain guest registers and other front desk records. Coordinate with housekeeping to ensure rooms are ready for arriving guests. Report maintenance issues, customer complaints, or operational concerns to the Hotel Manager. Qualifications Minimum of a Diploma in Hospitality, Tourism, Business Administration, Customer Care, or a related field. Previous experience in customer service, reception, hospitality, or sales is an added advantage.
Basic computer skills including Microsoft Word, Excel, email, and WhatsApp communication. Skills and Competencies Excellent customer care and communication skills. Friendly and professional personality. Good organizational and record-keeping skills. Ability to multitask and work with minimal supervision. Basic cash-handling and accountability skills. Honest, reliable, and presentable. Working Hours The Receptionist will work according to a shift schedule and may be required to work weekends and public holidays. Key Performance Indicators (KPIs) Guest satisfaction and feedback. Accuracy of reservations and guest records. Timely response to customer inquiries. Cash accountability. Occupancy and booking conversion support. Attendance, punctuality, and professionalism. Compensation Salary: Negotiable based on qualifications and experience. How to Apply: All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section Log In and Apply Important safety tips Do not make any payment without confirming with the BrighterMonday Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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