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Customer Service Officer
CDIil y a 3 mois
Job Description
Accra
CDI
⚠️
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Customer Service Personnel
We are recruiting a Customer Service Personnel to join our team in the Accra & Tema region, Ghana. This full-time position is based in the hospitality and hotel sector.
Job Context
Customer Service Personnel are responsible for providing exceptional service and support to clients by responding to inquiries, resolving complaints, and ensuring a positive customer experience. They serve as the first point of
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Expert Application Advice
Customer Service Personnel Jobberman Third Party Customer Service & Support
- 1 week ago Easy apply Accra & Tema Region Full Time Hospitality & Hotel
Expérience
Customer Service Personnel are responsible for providing exceptional service and support to customers by addressing inquiries, resolving complaints, and ensuring a positive customer experience. They serve as the first point of
Formation / Diplômes
contact for customers, offering accurate information about products and services, processing orders and transactions, and handling customer concerns promptly and professionally. Min Qualification: Degree Experience Level: Entry level Experience Length:
- 2 years Language Requirement: English Working Hours: Full Time - 8 to 5
Localisation
Accra & Tema Region, Ghana
Profil recherché
Job descriptions & requirements Key Responsibilities: Respond promptly and professionally to all inbound WhatsApp, call, and DM inquiries Follow the Qualify → Frame Value → Then Price framework to guide prospects toward booking, rather than leading with price Accurately capture client details and log every inquiry/booking in the tracking system (Jira/Google Sheets) Coordinate booking confirmations with the Field Dispatch Lead Follow up on quotes sent, unconverted leads, and post-service check-ins Handle complaints or service adjustments calmly, escalating when needed Maintain up-to-date knowledge of services, pricing, and promotions Support data hygiene — clean, complete, duplicate-free records Uphold confidentiality given the premium, high-trust clientele [20:10, 02/07/2026] Christiana Adjei:
Compétences requises
Required Skills and Qualities: Excellent written and spoken English Strong phone/WhatsApp etiquette, high-volume conversation management Sales instinct — rapport, value framing, closing without being pushy Organized, detail-oriented, reliable with follow-up Calm and solutions-focused under pressure Comfortable with WhatsApp Business, Google Sheets (Jira training provided) bachelor’s degree prior customer service/sales/hospitality experience preferred Location : Accra Salary : Attractive Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job
Career advice powered by Taf4All
Beware of scams
Taf4All only lists job offers published by third parties — we are not the source of these jobs and do not handle recruitment. Stay vigilant: never pay money to get a job or an interview, and be wary of any suspicious request.