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CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi. We are currently recruiting for the following positions:
Investments Operations Officer
Job Type: Full Time
Qualification: BA/BSc/HND
Location: Not specified
Job Field: Finance / Accounting / Audit
About the Role
Reporting to the Head of Investments Operations, the role involves managing proper trade settlement with custodians, settlement of corporate actions across portfolios as well as daily reconciliations of unit trust purchase transactions, cash and assets.
Key Responsibilities
Ensuring trades, allocations and settlements are executed accurately on custodian statements.
Review all daily entries to verify the correctness of the captured data and advise on required actions.
Update NSE prices and exchange rates in our core Fund management system.
Identify and follow up on unmatched transactions and make follow ups with the custodian and inform fund administrators (retail transactions) as well as the dealers.
Reconcile daily m-pesa purchases and list the unmatched accounts and notify the Fund Administrators of amounts to be remitted to the suspense accounts and any discrepancies.
Reconcile daily bank purchases and list the unmatched accounts and notify the Fund Administrators of amounts to be remitted to the suspense accounts and any discrepancies.
Prepare and record monthly reconciliation reports of all the unit trust purchases.
Tracking and processing of Corporate Actions.
Monthly portfolio holdings reconciliation of funds.
Portfolio performance computation.
Agent commission population and reconciliation.
Preparation of payments of Custody and Trustee fee invoices and keep records for finance payments of VAT withheld.
Resolve queries/complaints on interest, commission, valuation, tax.
Assist in process improvements and System tests for new updates.
Creating products - Creating and onboarding new clients upon successful tenders and RFPs in the fund management system.
Files the monthly portfolio valuation reports from CICAM and Custody.
Who We’re Looking For
Bachelors Degree in Business Related Studies.
CPA, CIFA, CISI.
Minimum of 3-years relevant experience.
Candidates with experience in fund management and banking sector are highly preferred.
Client Service Assistant
Job Type: Full Time
Qualification: BA/BSc/HND
Experience: 1 year
Location: Nairobi
Job Field: Customer Care, Success and Service
About the Role
The role is accountable for the day to day execution of creation, purchase, receipting, withdrawal, and reconciliation of clients’ accounts on a daily basis. The role will deliver operational effectiveness ensuring TAT on client account creation. The role sits in CIC Asset Management.
Key Responsibilities
Timely and accurate execution of account opening requests.
Verification of know your customer supporting documents.
Converting and generating of account opening from web registration portal.
Manage and respond to emails from new business and static folder.
Receive and manage calls from customers.
Review documents on death claims and lien request.
Generate reports on daily account creations.
Receive and ensure banking of cheques.
Carrying out due diligence on the documents received to change static information on bio data.
Receive and serve customers.
Review KYC on new applications and death claims and advise clients accordingly.
Forward all sales leads queries are acted on appropriately and forwarded to sales Team leaders.
Manage queries emanating from campaigns.
Maintain the SLA and TATs for customer service.
Who We’re Looking For
Bachelors Degree in Business Related Studies.
Minimum of 1-year relevant experience.
Method of Application
Use the link(s) below to apply on company website.
Investments Operations Officer
Client Service Assistant
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