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AGL - Africa Global Logistics, the reference multimodal logistics operator in Africa and part of the MSC family, is recruiting for several positions. With 23,000 employees in 50 countries, the company connects Africa to Africa and to the rest of the world through its 250 subsidiaries in Africa, Haiti, Timor and Indonesia, providing port, ocean, logistics and railway solutions.
Exports Manager M/F
Job Type: Full Time
Qualification: BA/BSc/HND
Location: Not specified
Job Field: Logistics
Mission Description:
The Exports Manager leads the company's international growth by managing export operations, driving business development, optimizing logistics, ensuring regulatory compliance, and cultivating strong global partnerships.
Export Strategy & Business Development
Develop and execute export strategies targeting new and existing international markets. Identify and pursue new business opportunities through market research, lead generation, and outreach to distributors, agents, and importers. Build and nurture relationships with potential and current clients to grow revenue and market share.
Client Service & Relationship Management
Resolve client concerns and ensure customer satisfaction. Conduct client visits, service surveys, and submit periodic reports. Guide customer service staff to deliver excellent service. Review and update client tariffs to reflect current service rates.
Regulatory & Compliance Oversight
Ensure full compliance with export and customs regulations. Coordinate submission of bond returns to KRA and liaise with customs on timely documentation. Maintain and update export control procedures as required by law. Prepare for and support external audits and inspections.
Reporting & Documentation
Submit accurate and timely reports on stock movement and warehouse activities to clients. Prepare regular departmental performance and management reports. Oversee the preparation and dispatch of all required export documents.
Finance & Revenue Assurance
Approve service invoices and ensure billing aligns with services rendered. Monitor revenue collection and follow up on outstanding payments with the credit control team. Prepare and manage departmental budgets, ensuring targets are met.
Business Development
Source new business opportunities and issue quotations to potential clients. Build long-term relationships that support company growth and market expansion.
Team Leadership & Staff Development
Assign workloads, monitor performance, and coordinate staff training. Provide support and guidance to customer service and operations staff. Train staff on systems and ensure correct usage and updates.
Operational Coordination
Manage daily operations and ensure smooth system functioning. Redirect client queries appropriately to ensure prompt responses.
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Bachelor's degree in International Business, Logistics, Supply Chain, or a related field. 5–8 years of experience in export operations.
Client Service Operator M/F
Job Type: Full Time
Qualification: BA/BSc/HND, Diploma
Experience: 1 - 3 years
Location: Mombasa
Job Field: Customer Care, Success and Service
Mission Description:
The Customer Service Operator (CSO) is responsible for managing day-to-day operational relationships with clients, ensuring efficient coordination between commercial, operations, warehouse, transport, and finance teams.
Client Relationship & Communication
Manage day-to-day operational relationships with assigned clients. Receive, attend to, and follow up on client requests in a timely and professional manner. Provide regular shipment status updates to clients and Client Operations Managers. Alert the Commercial Operations Manager and clients promptly in case of operational challenges or service disruptions. Share supporting documentation and formal communication in the event of disputes.
Commercial & Quotation Support
Follow up with the Commercial Team to ensure quotations are signed and confirmed prior to execution. Support smooth handover from commercial to operations once business is confirmed.
File & Documentation Management
Coordinate account creation for new clients. Open shipment files in the SPOT system. File and maintain all origin and shipping documents accurately in respective shipment files. Update shipment movements in SPOT and/or tracking agent systems. Maintain and update various operational status reports and share with relevant stakeholders.
Operational Coordination
Prepare and issue Loading Instructions to the Warehouse team. Issue container pickup instructions to the Transport Team and follow up on execution. Share clearing documents (e.g. Shipping Orders, Customs Entries) with Operations teams to facilitate container gating at the port. Nominate containers once gated in port and hand over to the respective vessels. Monitor shipment progress using the Power BI monitoring tool.
Port, Customs & Regulatory Processes
Submit pre-advice using the KPA KWATOS system. Follow up on customs release once containers are gated at the port. Liaise with relevant parties to resolve port or customs-related delays.
Billing & Financial Coordination
Verify draft invoices before final billing. Bill shipment files in line with approved rates and supporting documents. Follow up on recovery of shipping line invoices. Update sea freight reports accurately and on time. Follow up on validated service invoices and dispatch them to the Sarissa team. Recover KPA additional charges where applicable.
Profile
Diploma or Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field. Minimum of 1–3 years' experience in customer service, logistics, clearing & forwarding, or shipping operations. Experience working with port systems (e.g. KPA KWATOS) is an added advantage.
Customs Declaration Officer M/F
Job Type: Full Time
Qualification: Diploma, Professional Certificate
Experience: Not specified
Location: Mombasa
Job Field: Shipping and Maritime
Mission Description:
To ensure accurate, compliant, and timely preparation and submission of customs declarations for both import and export consignments. The role safeguards compliance with regulatory requirements, supports smooth cargo movement, and provides expert guidance to clients and internal teams on customs processes.
Customs Documentation & Declarations
Advise the bond department on Bonded Import Form (BIF) estimates upon receipt of customs clearance documents. Prepare and lodge customs declarations in line with applicable laws and procedures, ensuring timelines (KPI – 24 hours) are met. Correctly classify goods using customs tariff codes, duty, and tax rates in line with the Harmonized System and General Interpretative Rules (GIR). Ensure accuracy and completeness of documents received for declaration, addressing discrepancies promptly. Maintain systematic records of all declarations, pending cases, and their resolutions. Ensure timely submission of processed and certified entries/customs documents for appropriate accounting.
Client Advisory & Support
Advise clients on correct and mandatory documentation required for smooth clearance and delivery of goods. Provide professional guidance on import/export requirements, permits, and exemptions. Monitor emerging trends, changes in customs regulations, and advise management and clients accordingly.
Compliance & Dispute Resolution
Settle customs disputes and queries related to documentation and classification. Provide prompt attention to issues hindering efficient declaration, whether raised by shipping lines, customs authorities, or internal processes. Ensure strict adherence to statutory and internal compliance requirements.
Specialized Customs Processes
Lodge T1s in ASYCUDA and validate through the URA Touch Point portal. Requisition Exit Notes from URA and follow up on C2s with customs for clearance at port or CFS. Handle duty, permit, and exemption applications for South Sudan shipments through the South Sudan customs portal.
Profile
Diploma in Clearing & Forwarding. Certification from the Kenya School of Revenue Administration (KESRA) in Customs, Clearing & Forwarding Procedures. East African Customs & Freight Forwarding Practicing Certificate (EACFFPC) – regional standard for customs practitioners.
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