Aftersales Trade Developer (Automotive) - 20k plus commission
Contract Type: Contract, Full-time
Qualification: BA/BSc/HND, Diploma, KCSE
Location: Sales and Business Development
Overall Job Objective: Your main role will be to deepen aftersales through prospecting, lead generation, customer engagement, and sales in your region. In this role, you will work closely with the dealer to deliver an exceptional total ownership experience by ensuring customer satisfaction, maximizing vehicle availability, generating revenue, and supporting business growth in the aftersales segment.
Key Responsibilities Include:
Achievement of revenue targets – by part line and revenue. Drive direct sales (revenue and stock unit expansion) in assigned dealerships. Meet or exceed dealer revenue targets through proactive planning and performance tracking. Ensure compliance with sales policies and procedures and recommend process improvements. Collaborate in setting annual sales targets for the territory. Sales pipeline conversion rate.
Customer Support: Support customer engagement through forums, feedback collection, and communication on new products. Adherence to CRM usage and road maps. Prompt escalation of customer issues to the dealer.
Reporting: Daily compilation of target achievement. Monthly tracking and analysis of trends in assigned markets. Preparation of dashboards for weekly reviews. Submission of regular reports on territory performance, dealer metrics, and action plans.
Market Intelligence: Monitor and report competitor activities. Provide customer insights by identifying and suggesting parts or services that will meet their needs.
Market Activation: Plan and execute field marketing initiatives, i.e., road shows, market storms, and activations.
Desired Profile: Minimum qualifications include the following:
Education / Qualifications: Graduate degree or Diploma (automotive/mechanical engineering – desirable). Understanding of motor vehicle parts and services is an added advantage. KCSE C – At least one year of experience in field sales, marketing, promotions, merchandising, or experience as a brand ambassador.
Skills: Entrepreneurial and commercial thinking. Resilience and ability to achieve ambitious targets. Analysis. Communication. Persuasion and influence. Teamwork. Planning and organization.
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