Customer Support / Sales Onboarding Agent at Mwanga

## 🧠 Profil recherché
Mwanga is a tech-driven business process outsourcing services company. We have a highly skilled and agile team that effectively fits into your teams and carries out a major process to result in an upward scale in your profitability. Read more about this company Customer Support / Sales Onboarding Agent Job Type Full Time Qualification BA/BSc/HND , OND Experience 0 - 2 years Location Lagos City Maryland Job Field Customer Care   , Sales / Marketing / Retail / Business Development   Salary Range ₦100,000 - ₦150,000/month Work Schedule: 24/7 operation (Rotational shifts, including weekends and public holidays) Salary: ₦100,000 Net/Month Job Summary We are seeking smart, customer-focused Customer Support / Sales Onboarding Agents to engage customers at the point of sale and onboard them onto products they have purchased. The role requires clear communication, product knowledge, and the ability to guide customers smoothly through onboarding while delivering an excellent customer experience. This position operates in a fast-paced, call center environment and is ideal for individuals who are confident, persuasive, and service-oriented. Key Responsibilities Engage customers via calls or other approved channels. Educate customers on the product they have purchased and guide them through the onboarding process. Clearly explain product features, benefits, and usage to customers. Resolve basic customer inquiries and escalate complex issues appropriately. Ensure accurate capture and documentation of customer information. Meet daily and weekly onboarding, quality, and productivity targets. Adhere strictly to call scripts, onboarding procedures, and compliance guidelines. Deliver a professional and positive customer experience at all times. Work collaboratively with Team Leads and QA to improve performance and service quality. Requirements / Qualifications / Skills Minimum of OND / HND / B.Sc. qualification Previous experience in customer service, call center, sales is an added advantage Good verbal communication, interpersonal skills, Quick to learn new products and processes and customer-focused. Strong typing skills with high speed and accuracy for efficient data entry and customer interaction. Fluency in English and any other local language i.e Hausa, Igbo or Yoruba is an added advantage. Basic computer literacy and ability to use CRM or call systems Can work 24-hour rotational shifts, including weekends and public holidays. Must reside in Maryland, Lagos or nearby environs Check how your CV aligns with this job Method of Application Interested and qualified? Go to Mwanga on forms.gle to apply Build your CV for free. Download in different templates.