Customer Service Representative

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}; Homepage Customer Service & Support Entertainment, Events & Sport Lagos Full Time Customer Service Representative Customer Service Representative Mobile Sport Limited (MSport) Customer Service & Support 4 days ago Easy apply New Lagos Full Time Entertainment, Events & Sport NGN
250,000 - 400,000 Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary MSport is an international online betting platform that is currently operating in Nigeria and Ghana. With the sustained growth of MSport, we are looking for an experienced customer service representative who is good at handling Chats, E-mails, Calls, and Social Media inquiries and complaints and always paying attention to the Customers and understanding the Customer needs. Min Qualification: Degree Experience Level: Entry level Experience Length: 2 years Language Requirement: English Working Hours: Full Time - 9 to 5 Applicant Location: Lagos, Nigeria Job descriptions & requirements Responsibilities: Answer customer service calls/chats/emails in a timely, efficient, and knowledgeable manner. Responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers. Understands Customer Care and is capable of acquiring feedback from the Customer’s Needs. Assists the manager with the daily operation of the call Centre, including the development, analysis, and implementation of staffing, training, telemarketing, scheduling, and reward/recognition programs. Requirements: A minimum academic qualification of HND in any discipline. A minimum of 2 years of call Centre experience. Outstanding knowledge of the Hausa or Igbo language (Fluently spoken and written) Added Advantage. Fluency in the spoken and written English language Good Customer Management skills Understands how to work with MS Office, like Excel, Word, etc. Effective communication skills are required (oral, written, and computer). Excellent customer service skills are necessary, along with the ability to create and maintain effective relationships with internal and external customers. The ability to multitask and adapt to change is critical. Familiar with Sports betting (added advantage) Remuneration: NGN 150,000 (Gross) Basic Salary: NGN 105,000 Performance Salary: NGN 45,000 Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job Log in to apply now Continue with Google google-icon Continue with Linkedin Or continue with function updateStatus() {
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