CLIENT SUCCESS MANAGER

CLIENT SUCCESS MANAGER

• Vacancies In Ghana

Job Details

Job Details

CLIENT SUCCESS MANAGER

SCALE ARMY CARRERS

Ghana

Remote

Expired

  Client Portfolio Growth | Strategic Partnerships | Team Leadership We’re a high-growth staffing agency evolving toward a structured pod model designed to support long-term client partnerships and scalable growth. We’re hiring a Client Success Manager to own the performance and growth of a portfolio of client relationships while leading a small team responsible for hiring execution. You’ll manage a portfolio of approximately 40–50 client accounts and oversee 2–3 Account Managers responsible for day-to-day client coordination. This role is designed for someone who enjoys growing accounts, identifying expansion opportunities, and building long-term client partnerships. Key Responsibilities Own Portfolio Performance You will be responsible for the overall health and growth of your client portfolio. This includes: Driving Net Dollar Retention across accounts Expanding existing client relationships Identifying opportunities for deeper account penetration Forecasting hiring demand across your portfolio Monitoring account health and identifying risks early Leading renewal and expansion conversations with clients Strategic Client Leadership You will serve as the primary relationship owner for your client portfolio. Responsibilities include: Leading strategic conversations with founders and executives Conducting quarterly client reviews Aligning hiring roadmaps with client budgets and priorities Ensuring clients see us as a long-term hiring partner Team Leadership You will manage 2–3 Account Managers (Hiring Experts) who: Run intake calls Manage hiring coordination Communicate daily with clients Coordinate search execution Your role is to: Set performance expectations Review account health weekly Coach team members on complex client situations Step in during escalations Develop team members for senior roles Skills & Experience 6–8+ years in staffing or recruiting agency environments Experience managing multiple client accounts simultaneously Proven ability to grow client relationships over time Account Managers on your team develop into stronger operators Application Process: To be considered for this role these steps need to be followed: Fill in the application form Record a video showcasing your skill sets

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Salary

Competitive

Monthly based

Location

Ghana

Job Overview

Job Posted:

1 month ago

Job Type

Remote

Job Role

Education

Bachelor Degree

Experience

2- 3 Years

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Ghana

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Job Details

• Country : Ghana
• Contract Type : CDI

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