un établissement partenaire de premier plan recrute actuellement un collaborateur qualifié pour pourvoir le poste stratégique de **Information Technology Assistant | Job in Rwanda** (Rwanda).

### Missions et Responsabilités Principales

- Gérer activement les activités quotidiennes et les impératifs opérationnels liés au poste de Information Technology Assistant | Job in Rwanda.

- Assurer le strict respect des normes de sécurité, d'hygiène et de qualité industrielle en vigueur.

- Contribuer à l'amélioration continue des processus métiers et des protocoles internes.

### Profil du Candidat Idéal

- Expérience pertinente prouvée et compétences techniques solides acquises sur des fonctions similaires.

- Rigueur professionnelle absolue, flexibilité, autonomie et goût prononcé pour le travail en équipe.

- Capacité de synthèse et de communication claire auprès de la hiérarchie.

### Conditions Globales et Avantages

- Contrat stable assorti d'un environnement de travail moderne et stimulant.

- Excellentes perspectives d'évolution de carrière au sein de structures en pleine croissance panafricaine.

Information Technology Assistant | Job in Rwanda at Non precisé in Kigali. View the details for more information.

Information Technology Assistant | Job i — Kigali | Rwanda

Information Technology Assistant ROLE PURPOSE: The IT Assistant will be responsible for providing Level 1 technical support, maintaining hardware and software systems, and ensuring the smooth day to day operation of our IT infrastructure. We are looking for a proactive problem solver who can translate tech issues into helpful advice to the Kirehe Field Office . In the event of a major humanitarian emergency, the role holder will be expected to work outside the normal role profile and be able to vary working hours accordingly. SCOPE OF ROLE: Reports to: Kirehe Field Manager and IT Coordinator Budget Responsibilities: N/A Staff reporting to this post: Role Dimensions : Working directly with children and families while maintaining internal working relationships and external coordination and referrals. KEY AREAS OF ACCOUNTABILITY : IT Support Act as the first point of contact for staff seeking technical assistance via email, phone or in person at the Kirehe Field Office , Mahama and Nyabiheke Camp Ensure global IT standards, policies and procedures are adhered to Create and manage user accounts, permissions and granting access Ensure regular servicing of ICT facilities and scheduling routine maintenance for Kirehe Field Office and Mahama Camp. Reporting system failures to the IT team and sharing feedback from users on areas of improvement Managing the IT inventory for the Kirehe Field Office , Mahama Camp and Nyabiheke Assist with seting up and monitoring of the Local Ares Networks and WiFi Networks Ensuring the cyber security best practices are adhered to BEHAVIOURS (Values in Practice ) ( Section should not consist of Competencies as this are the standard Values in practice) Accountability: Holds self accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved. Ambition: Sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same Widely shares their personal vision for Save the Children, engages and motivates others Future orientated, thinks strategically and on a global scale. Collaboration: Builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters Values diversity, sees it as a source of competitive strength Approachable, good listener, easy to talk to. Creativity: Develops and encourages new and innovative solutions Willing to take disciplined risks. Integrity: Honest, encourages openness and transparency; demonstrates highest levels of integrity QUALIFICATIONS Bachelor’s degree in IT or Computer Science with equivalent IT certifications is an added advantage EXPERIENCE AND SKILLS Essential Experience: 1-2 years in a technical support or IT help desk role Strong understanding of Windows OS environment, ticket systems , cybersecurity best practices like MFA , Encryption and Microsoft 365 , remote support Comfort working with computer components, laptop repairs and Network Cabling Patience and ability to explain technical concepts to non-technical users Act as the first point of contact for staff seeking technical assistance via email, phone or in person. Diagnose and resolve hardware, software and connectivity issues (Windows OS, Printers and Networks) Assist in the setup, configuration and deployment of new workstations in different field offices Maintain an accurate inventory of assets Manage user accounts, permissions and granting access Assist with seting up and monitoring of the Local Ares Networks and WiFi Networks Able to work to tight deadlines and under pressure. Very good communication and interpersonal skills. The ability to think critically and to recommend good solutions to problems. Strong Organizational skills. Remote support Desirable Strong understanding of Windows OS environment, ticket systems , cybersecurity best practices like MFA , Encryption and Microsoft 365 , remote support. Additional job responsibilities The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience. Equal Opportunities The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures. Child Safeguarding: We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse. Health and Safety The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures. SAFEGUARDING: Level 3: The post holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff. Anti-Fraud and Integrity Commitment: The organization maintains a zero-tolerance policy toward fraud, corruption, and unethical behavior. All staff are expected to uphold the highest standards of integrity and accountability, comply with internal policies and procedures, and report any suspected misconduct through the appropriate channels. Please note: The organization does not charge any fees at any stage of the recruitment process (application, interview, offer, or onboarding). Any request for payment should be reported immediately. Attachment attachment_file_dfe2014793e3a3ae11ee Apply Click on the APPLY button to send your application documents: Your application will be sent to the employer immediately (Allowed formats: .doc .pdf .txt .docx) A confirmation email will be sent to you few minutes afterwards You can request any documents archived from our website (ex: a job description, a CV, a cover letter...) Please bear in mind that you should never be requested to pay to get interviews, or to pass extra certifications etc... Get in touch Job in Rwanda - (J.I.R Ltd) KG 611 St #10 Gishushu P.O. Box 4062 Kigali, RWANDA (+250) 788 300 952 info@jobinrwanda.com Our services Advertisement Shortlisting Recruitment Marketing Labour Market Data Jobs elsewhere jobinuganda.com jobintanzania.com jobinkenya.com jobinburundi.com jobincamer.com jobenrdc.com Copyright 2026 Job in Rwanda - Site owner. All Rights Reserved. Terms of Use | Privacy Policy | Site administration
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Information Technology Assistant | Job in Rwanda

Information Technology Assistant | Job in Rwanda chez Non precisé à Kigali.

Information Technology Assistant | Job in Rwanda

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