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Contact Center Agent- Ketu and Ibadan
CATILAS RESOURCES LIMITED
Catilas Resources Limited on behalf of our client, a leading commercial Bank in Nigeria Bank seeks to hire highly motivated Contact Center Agent. The ideal candidate will be confident, target-driven, customer-centric, and possess a proven track record in customer support. Responsibilities for this role include: Inbound Customer Support: Handling incoming calls, emails, chats, and other communication channels from customers seeking assistance, information, or issue resolution. Outbound Customer Engagement: Making outbound calls to customers for various purposes, such as surveys, follow-ups, sales, or appointment reminders. Technical Support: Providing technical assistance and troubleshooting for products or services. Guiding customers through problem-solving processes. Sales and Up-Selling: Handling sales inquiries and processing orders. Identifying opportunities for up-selling or cross-selling additional products or services. Customer Relationship Management (CRM): Updating and maintaining customer information in a CRM system. Documenting customer interactions and feedback. Multichannel Support: Managing customer communication across various channels, including phone, email, chat, social media i.e chat, Instagram, LinkedIn, and messaging apps e.t.c. Quality Assurance: Monitoring and evaluating customer... Nigeria : Ibadan- Oyo Lagos
2025-04-14
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Catilas Resources Limited recrute, pour le compte de son client, une grande banque commerciale établie au Nigeria, un Contact Centre Agent basé à Marina, Lagos. Le poste est à pourvoir en temps plein , dans le secteur de la banque commerciale. Résumé du poste Le titulaire du poste, orienté client et motivé par l attein
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