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Junior Training Specialist
MAJOREL
MISSIONS: Within the framework of contractual customer requirements and compliance with the Company's internal procedures, the Trainer: Leads initial training sessions Accompanies new production start-ups as well as people identified as having difficulties Ensures the administrative control of training sessions Designs training modules/quizzes Ensures that the quality of the activity under his/her responsibility is maintained In order to maintain and develop the skills of employees. MAIN RESPONSIBILITIES (NOT EXHAUSTIVE): Leads initial and ongoing training sessions Leads training sessions (jobs, products, processes, customer relations) for new agents Evaluate and validate the skills (linguistic, technical, relational and behavioral) of the agents in before going into production Receives daily updates on procedures, policies, products, offers or new products and communicate the content to the different teams Accompanies new production start-ups as well as people identified as having difficulties Provides support in the field after the initial training Coaches employees who need a refresher course via close/remote listening, regular analysis of the performance analysis, personalized briefings, workshops, continuous training, etc. Ensures the administrative control of the trainings Ensures the evaluative... Ghana : Central Greater Accra
2021-12-11
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